Re: Problem Management and Tasks

2011-01-19 Thread Ramey, Anne
authorized State Official. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vianna Vianna Sent: Wednesday, January 19, 2011 11:36 AM To: arslist@ARSLIST.ORG Subject: Re: Problem Management and Tasks ** Thanks for the info

Re: Problem Management and Tasks

2011-01-19 Thread Brittain, Mark
y 19, 2011 10:59 AM To: arslist@ARSLIST.ORG Subject: Problem Management and Tasks ** Hi All We currently have Problem Management V. 7.0.03 patch 009 Often times a Problem ticket gets closed when there are still open tasks associated with it. Unfortunately even Admins can't modify or re

Re: Problem Management and Tasks

2011-01-19 Thread Vianna Vianna
Thanks for the info! Date: Wed, 19 Jan 2011 16:25:26 + From: tboot...@objectpath.com Subject: Re: Problem Management and Tasks To: arslist@ARSLIST.ORG ** In 7.6 if there are outstanding tasks when you close the problem, it auto-closes all tasks as "Closed->Cancelled".

Re: Problem Management and Tasks

2011-01-19 Thread Terry Bootsma
** In 7.6 if there are outstanding tasks when you close the problem, it auto-closes all tasks as "Closed->Cancelled".  This is OOB behavior.Terry On Jan 19, 2011, Vianna Vianna wrote: ** Hi All We currently have Problem Management V. 7.0.03 patch 009 Often times a Problem ticket gets closed when

Problem Management and Tasks

2011-01-19 Thread Vianna Vianna
Hi All We currently have Problem Management V. 7.0.03 patch 009 Often times a Problem ticket gets closed when there are still open tasks associated with it. Unfortunately even Admins can't modify or reopen the closed Problem ticket (unless we disable the workflow enforcing this), and then th