authorized State Official.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Vianna Vianna
Sent: Wednesday, January 19, 2011 11:36 AM
To: arslist@ARSLIST.ORG
Subject: Re: Problem Management and Tasks
**
Thanks for the info
y 19, 2011 10:59 AM
To: arslist@ARSLIST.ORG
Subject: Problem Management and Tasks
**
Hi All
We currently have Problem Management V. 7.0.03 patch 009
Often times a Problem ticket gets closed when there are still open tasks
associated with it. Unfortunately even Admins can't modify or re
Thanks for the info!
Date: Wed, 19 Jan 2011 16:25:26 +
From: tboot...@objectpath.com
Subject: Re: Problem Management and Tasks
To: arslist@ARSLIST.ORG
** In 7.6 if there are outstanding tasks when you close the problem, it
auto-closes all tasks as "Closed->Cancelled".
**
In 7.6 if there are outstanding tasks when you close the problem, it auto-closes all tasks as "Closed->Cancelled". This is OOB behavior.Terry
On Jan 19, 2011, Vianna Vianna wrote:
** Hi All We currently have Problem Management V. 7.0.03 patch 009 Often times a Problem ticket gets closed when
Hi All
We currently have Problem Management V. 7.0.03 patch 009
Often times a Problem ticket gets closed when there are still open tasks
associated with it. Unfortunately even Admins can't modify or reopen the closed
Problem ticket (unless we disable the workflow enforcing this), and then th
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