**
So I'm not looking to re-kindle the
CTI discussions... :-)
But for those of you implementing ITSM
7 have you found that the operational categorizations are pretty much CTI's
(in the traditional sense)? And product categorization is tied more
closely to the CMDB?
I guess what I'm trying to
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Thursday, September 07, 2006 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Product/Operational Categorizations in ITSM7
**
So I'm not looking to re-kindle
Of Tony
WorthingtonSent: Thursday, September 07, 2006 12:46To:
arslist@ARSLIST.ORGSubject: Product/Operational Categorizations in
ITSM7
** So I'm not looking to re-kindle
the CTI discussions... :-) But
for those of you implementing ITSM 7 have you found that the operational
categorizations
Here is the information I received
Operation Catalog is for service support - which basically means that you
are generating Tier 1 (required) and Tier 2 Tier 3 (Optional) for Service
Desk and Change Management requests.
Product Catalog is for CI tracking - In otherwords related to CMDB
We are struggling with this as well, going from a custom helpdesk app with
4 levels of categorization to the new ITSM 7 with 3 OpCat + 3 ProdCat.
Here is BMCs emplanation from the ITSM Config manual:
Operational categories list all the operational services that a typical
help desk provides,
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