We are struggling with this as well, going from a custom helpdesk app with
4 levels of categorization to the new ITSM 7 with 3 OpCat + 3 ProdCat.
Here is BMCs emplanation from the ITSM Config manual:
Operational categories list all the operational services that a typical
help desk provides, such
half Of Tony
WorthingtonSent: Thursday, September 07, 2006 12:46To:
arslist@ARSLIST.ORGSubject: Product/Operational Categorizations in
ITSM7
** So I'm not looking to re-kindle
the CTI discussions... :-) But
for those of you implementing ITSM 7 have you found that the operational
catego
suspect you're right.
Rick
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Tony Worthington
Sent: Thursday, September 07, 2006 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Product/Operational Categorizations in IT
2006 10:46 AMTo:
arslist@ARSLIST.ORGSubject: Product/Operational Categorizations in
ITSM7
** So I'm not looking to re-kindle
the CTI discussions... :-) But
for those of you implementing ITSM 7 have you found that the operational
categorizations are pretty much CTI's (in the tradi
**
So I'm not looking to re-kindle the
CTI discussions... :-)
But for those of you implementing ITSM
7 have you found that the operational categorizations are pretty much CTI's
(in the traditional sense)? And product categorization is tied more
closely to the CMDB?
I guess what I'm trying to
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