] On Behalf Of T. Dee
Sent: Thursday, March 06, 2008 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
Peter - is it OK to create another record in the Approval Process
Configuration?
Thanks.
On 3/5/08, Lammey, Peter A. <[EMAIL PROTECTED]> wrote:
&g
chnical Services & Applications Management
> 860-766-4761
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, March 05, 2008 8:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re
ystem discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Wednesday, March 05, 2008 8:14 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
>
> Are you talking about the "Approval Process Configuration&
ESPN MIT Technical Services & Applications Management
860-766-4761
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Wednesday, March 05, 2008 8:14 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: Change Status
estion: Change Statuses - ITSM 7.0 (patch 6)
Are you talking about the "Approval Process Configuration"? I tried
to create a new record, but got a SQL error.
On 3/5/08, Roger Justice <[EMAIL PROTECTED]> wrote:
> ** If you want to skip steps as you suggested you will have to h
meet the criteria you want to use that
> allows the Change to go from RFC to Scheduled on self approval.
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Wed, 5 Mar 2008 7:51 am
> Subject: Re: Question: Change Status
G
Sent: Wed, 5 Mar 2008 7:51 am
Subject: Re: Question: Change Statuses - ITSM 7.0 (patch 6)
I have the Approvals for certain Change Types setup, however, don't
have any Approvals for the Change Types that do not require approval.
Do you still have to setup Approvals for Change Types that do
t; ** You will need to set up aan approval process that will allow this to
> occur with a qualification such as Timing = no impact.
>
>
>
> -Original Message-
> From: T. Dee <[EMAIL PROTECTED]>
> To: arslist@ARSLIST.ORG
> Sent: Tue, 4 Mar 2008 5:08 pm
> Subje
You will need to set up aan approval process that will allow this to occur with
a qualification such as Timing = no impact.
-Original Message-
From: T. Dee <[EMAIL PROTECTED]>
To: arslist@ARSLIST.ORG
Sent: Tue, 4 Mar 2008 5:08 pm
Subject: Question: Change Statuses - ITSM 7.0 (p
I am have setup certain "Change Types" to require Approvals - this
works fine. I have setup other "Change Types" NOT to require
Approvals - this works fine.
The problem I am having is that for "Change Types" that do NOT require
Approvals are force to go through every Status.
The system will not
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