RS ticket.
>
> Gordon M. Frank
> DISA\Version FNS
>
> -Original Message-
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, December 06, 2007 9:17 AM
> To: arslist@ARSLIST.ORG
> Su
I would not delete any fields. If you must, put some dummy/default data in
fields for which you don't have real data. You should check the associated
data validation Filters all the way through the process to ensure that you
have all of the data elements that you will need all the way through the
Rick - I went into admin tool and exported the email template for
"HPD:IncidentInteface_Create" - it is quite extensive.
If I delete the fields that I don't need to use will this cause a problem
when I email the template for Remedy to consume?
Thanks!
T.
On 12/6/07, Rick Cook <[EMAIL PROTECTE
Shyman
Column Technologies
From: Action Request System discussion list(ARSList) [mailto:
[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, December 06, 2007 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question:
ssion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, December 06, 2007 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound
(UNCLASSIFIED)
**
Thanks Gordon, I like this.
I know this is an odd question, but, when you say PARSE email do
Of T. Dee
Sent: Thursday, December 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Question: ITSM 7.0 - Incident - Email Inbound
**
I was wondering if anyone has setup Remedy to create Incidents in ITSM
7.0 using email?
Thanks!
__20060125___This posting was submitt
Action Request System discussion list(ARSList) on behalf of T. Dee
Sent: Thu 12/6/2007 1:15 PM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound (UNCLASSIFIED)
**
Thanks Gordon, I like this.
I know this is an odd question, but, when you say PARSE email do I ne
y ARS ticket.
>
> Gordon M. Frank
> DISA\Version FNS
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
> Sent: Thursday, December 06, 2007 9:17 AM
> To: arslist@ARSLIST.ORG
> Subject:
n Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of T. Dee
Sent: Thursday, December 06, 2007 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound
**
Rick - what "interface create form" ?
On 12/6/07, Rick Coo
Of T. Dee
Sent: Thursday, December 06, 2007 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Question: ITSM 7.0 - Incident - Email Inbound
**
I was wondering if anyone has setup Remedy to create Incidents in ITSM
7.0 using email?
Thanks!
__20060125___This posting was submitted wit
ussion list(ARSList) on behalf of Rick Cook
Sent: Thu 12/6/2007 10:18 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound
**
I don't doubt that it can be done, J.T. But at some point in the customization
continuum, pointing users to the web Requester inter
t; --
>
> *From:* Action Request System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *T. Dee
> *Sent:* Thursday, December 06, 2007 10:05 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Question: ITSM 7.0 - Incident - Email Inbo
Of T. Dee
Sent: Thursday, December 06, 2007 10:05 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound
**
THANK YOU
I'm going to take your advice and use templates.
This is my first time setting this up. I know in the AR System Ema
uest System discussion list(ARSList) [mailto:
> [EMAIL PROTECTED] *On Behalf Of *T. Dee
> *Sent:* Thursday, December 06, 2007 9:40 AM
> *To:* arslist@ARSLIST.ORG
> *Subject:* Re: Question: ITSM 7.0 - Incident - Email Inbound
>
>
>
> **
>
> Rick - what "interface cr
rsday, December 06, 2007 9:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Question: ITSM 7.0 - Incident - Email Inbound
**
Rick - what "interface create form" ?
On 12/6/07, Rick Cook <[EMAIL PROTECTED]> wrote:
**
Yes. You can do it using email templates or by just pu
Rick - what "interface create form" ?
On 12/6/07, Rick Cook <[EMAIL PROTECTED]> wrote:
>
> ** Yes. You can do it using email templates or by just pushing the data
> in the emai fields (subject and body) to fields on a staging form, adding
> some default data to allow the Incident to be created
Yes. You can do it using email templates or by just pushing the data in the
emai fields (subject and body) to fields on a staging form, adding some
default data to allow the Incident to be created, and then ensuring that
someone does triage on it to get it properly categorized and assigned. Just
I was wondering if anyone has setup Remedy to create Incidents in ITSM
7.0using email?
Thanks!
___
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