and see what
I can come up with.
Thanks again,
Susan
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Dave Shellman
Sent: June-18-18 4:46 PM
To: ARSList
Subject: Re: [Ext] Help with Escalation on how to Run on Last Record, Only
In the past I created a process that would send out
a process is run on the records.
>
> Hope this helps a bit.
>
>
> - Original Message -
> From: "Powell, Timothy"
> To: "arslist"
> Sent: Monday, June 18, 2018 4:00:26 PM
> Subject: RE: [Ext] Help with Escalation on how to Run on Last Record, O
ent: Monday, June 18, 2018 4:00:26 PM
Subject: RE: [Ext] Help with Escalation on how to Run on Last Record, Only
You don’t mention if your using ITSM or custom apps, but here’s another way to
skin the cat which will work if you’re using any kind of console that displays
assigned tickets. It will wo
(no notification if the e-mail service isn’t running);
> so, thank you for pointing that out. I will speak with our server analysts
> to see if we have any such tools to monitor a server.
>
>
>
> Much appreciated!
>
>
>
> Susan
>
>
>
> *From:* ARSList [mailto:ar
some sense of urgency to
the ticket.
Just some thoughts.
Tim Powell
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Champagne, Susan
Sent: Monday, June 18, 2018 3:27 PM
To: 'ARSList'
Subject: [EXTERNAL] RE: [Ext] Help with Escalation on how to Run on Last
Record, O
!
Susan
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Mckinnish,
Randy via ARSList
Sent: June-18-18 3:18 PM
To: ARSList
Cc: Mckinnish, Randy
Subject: RE: [Ext] Help with Escalation on how to Run on Last Record, Only
Susan,
Even if the escalation fired and ran, if the email engine
Susan,
Even if the escalation fired and ran, if the email engine service is down I am
thinking the notification would only queue and not send until the mail engine
service was online again. Do you use any monitoring tools in-house like scom or
zabbix? We have had success using those to monitor a
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