Your image of the process changes are accurate in their relation to
the business. A lot of the time calculation will be driven by
which/how many apps you use and the extent to which they are utilized.
Axton Grams
On 10/9/06, Kyle Whitley [EMAIL PROTECTED] wrote:
I know this is a case by case
We use Helpdesk and Change Management. Looking at the documents I have
downloaded from Remedy Support on the ITSM 7 apps. I would guess my
time line should be geared toward a new implementation and not an
upgrade. Meaning whatever processes my organization went through in the
last roll out
That is accurate, but you have to consider the data that exists in
your current system. Even if you convince the business to change, you
will have legacy data that will have to be dealt with, one way or
another.
On 10/9/06, Kyle Whitley [EMAIL PROTECTED] wrote:
We use Helpdesk and Change
That is true. I have went through that process before during the ITSM
5.x rollout. Previously, my organization used a home grown ARS app.
However, in that case we decide to archive the old data since there was
such a huge gap between what ITSM 5.x looked and felt like compared to
the home
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, October 09, 2006 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS/ITSM 7 Time to Implement at Your Site
That is accurate, but you have to consider the data that exists in your
current system. Even if you convince the business
://remedy.unt.edu/
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Axton
Sent: Monday, October 09, 2006 1:07 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS/ITSM 7 Time to Implement at Your Site
That is accurate, but you have to consider
Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley
Sent: Monday, October 09, 2006 1:49 PM
To: arslist@ARSLIST.ORG
Subject: Re: ARS/ITSM 7 Time to Implement at Your Site
When did your process begin? If you started today that would give you
around 6 months
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