Re: ARS/ITSM 7 Time to Implement at Your Site

2006-10-09 Thread Axton
Your image of the process changes are accurate in their relation to the business. A lot of the time calculation will be driven by which/how many apps you use and the extent to which they are utilized. Axton Grams On 10/9/06, Kyle Whitley [EMAIL PROTECTED] wrote: I know this is a case by case

Re: ARS/ITSM 7 Time to Implement at Your Site

2006-10-09 Thread Kyle Whitley
We use Helpdesk and Change Management. Looking at the documents I have downloaded from Remedy Support on the ITSM 7 apps. I would guess my time line should be geared toward a new implementation and not an upgrade. Meaning whatever processes my organization went through in the last roll out

Re: ARS/ITSM 7 Time to Implement at Your Site

2006-10-09 Thread Axton
That is accurate, but you have to consider the data that exists in your current system. Even if you convince the business to change, you will have legacy data that will have to be dealt with, one way or another. On 10/9/06, Kyle Whitley [EMAIL PROTECTED] wrote: We use Helpdesk and Change

Re: ARS/ITSM 7 Time to Implement at Your Site

2006-10-09 Thread Kyle Whitley
That is true. I have went through that process before during the ITSM 5.x rollout. Previously, my organization used a home grown ARS app. However, in that case we decide to archive the old data since there was such a huge gap between what ITSM 5.x looked and felt like compared to the home

Re: ARS/ITSM 7 Time to Implement at Your Site

2006-10-09 Thread strauss
(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, October 09, 2006 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: ARS/ITSM 7 Time to Implement at Your Site That is accurate, but you have to consider the data that exists in your current system. Even if you convince the business

Re: ARS/ITSM 7 Time to Implement at Your Site

2006-10-09 Thread Kyle Whitley
://remedy.unt.edu/ -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Axton Sent: Monday, October 09, 2006 1:07 PM To: arslist@ARSLIST.ORG Subject: Re: ARS/ITSM 7 Time to Implement at Your Site That is accurate, but you have to consider

Re: ARS/ITSM 7 Time to Implement at Your Site

2006-10-09 Thread strauss
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Kyle Whitley Sent: Monday, October 09, 2006 1:49 PM To: arslist@ARSLIST.ORG Subject: Re: ARS/ITSM 7 Time to Implement at Your Site When did your process begin? If you started today that would give you around 6 months