You can use built-in process Application-Bus-Time-Diff to return the number of
seconds between two dates excluding weekends/holidays. Need records in
Business Time Holidays and Business Time Workdays, two forms Remedy provides
with ARS. Each handles multiple records - different kinds of work
(Mike)
Sent: Thursday, October 27, 2011 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
You can use built-in process Application-Bus-Time-Diff to return the number of
seconds between two dates excluding weekends/holidays. Need records in
Business Time Holidays and Business Time
: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike)
Sent: Thursday, October 27, 2011 11:39 AM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
You can use built-in process Application-Bus-Time-Diff to return the number of
seconds
: Thursday, October 27, 2011 1:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
Can someone help me out with the syntax for the Application-Bus-Time2-Diff
command?
After reading the Configuring manual on page 341 I thought I had it right,
but it's giving my an error at line position 49
, October 27, 2011 1:39 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
Just a guess but I'd try removing the quotes from the field and keyword
references
Application-Bus-Time2-Diff $TicketAssignedDate$ $DATE$ [Normal Work Week]
Todd Arner
From: Action Request System discussion list
. [almay...@southernco.com]
Sent: Thursday, October 27, 2011 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
I tried that, but it doesn’t seem to like that either.
Using Application-Bus-Time-Diff $TicketAssignedDate$ $DATE$ [Normal Work Week]
It give an error at position 46. )-:
From
. [almay...@southernco.com]
Sent: Thursday, October 27, 2011 2:44 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
I tried that, but it doesn't seem to like that either.
Using Application-Bus-Time-Diff $TicketAssignedDate$ $DATE$ [Normal Work Week]
It give an error at position 46
...@verizon.commailto:michael.wh...@verizon.com
Office 813.978.2192
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27, 2011 2:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
Can someone help me out
)
Sent: Thursday, October 27, 2011 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: Time question
**
Andy,
Although we're running ARS 7.6.3, we still use the old business
time processes. The process name for business time difference is
Application-Bus-Time-Diff (not Time2). Syntax
be used in escalations?
From: Mayfield, Andy L.
Sent: Thursday, October 27, 2011 3:11 PM
To: 'arslist@ARSLIST.ORG'
Subject: RE: Time question
Can $PROCESS$ Application-Bus-Time2-Diff be used in escalations?
I can get it to work in a filter, but the same syntax gives me an error whe=
n trying
How about
DATEDIFF(day, $StartDate$, $EndDate$) - (2 * DATEDIFF(week, $StartDate$,
$EndDate$))
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L.
Sent: Thursday, October 27, 2011 11:19 AM
To:
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