Re: Time question

2011-10-27 Thread White, Michael W (Mike)
You can use built-in process Application-Bus-Time-Diff to return the number of seconds between two dates excluding weekends/holidays. Need records in Business Time Holidays and Business Time Workdays, two forms Remedy provides with ARS. Each handles multiple records - different kinds of work

Re: Time question

2011-10-27 Thread Mayfield, Andy L.
(Mike) Sent: Thursday, October 27, 2011 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: Time question ** You can use built-in process Application-Bus-Time-Diff to return the number of seconds between two dates excluding weekends/holidays. Need records in Business Time Holidays and Business Time

Re: Time question

2011-10-27 Thread Mayfield, Andy L.
: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of White, Michael W (Mike) Sent: Thursday, October 27, 2011 11:39 AM To: arslist@ARSLIST.ORG Subject: Re: Time question ** You can use built-in process Application-Bus-Time-Diff to return the number of seconds

Re: Time question

2011-10-27 Thread Arner, Todd
: Thursday, October 27, 2011 1:25 PM To: arslist@ARSLIST.ORG Subject: Re: Time question ** Can someone help me out with the syntax for the Application-Bus-Time2-Diff command? After reading the Configuring manual on page 341 I thought I had it right, but it's giving my an error at line position 49

Re: Time question

2011-10-27 Thread Mayfield, Andy L.
, October 27, 2011 1:39 PM To: arslist@ARSLIST.ORG Subject: Re: Time question ** Just a guess but I'd try removing the quotes from the field and keyword references Application-Bus-Time2-Diff $TicketAssignedDate$ $DATE$ [Normal Work Week] Todd Arner From: Action Request System discussion list

Re: Time question

2011-10-27 Thread Dale Jones
. [almay...@southernco.com] Sent: Thursday, October 27, 2011 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Time question ** I tried that, but it doesn’t seem to like that either. Using Application-Bus-Time-Diff $TicketAssignedDate$ $DATE$ [Normal Work Week] It give an error at position 46. )-: From

Re: Time question

2011-10-27 Thread Mayfield, Andy L.
. [almay...@southernco.com] Sent: Thursday, October 27, 2011 2:44 PM To: arslist@ARSLIST.ORG Subject: Re: Time question ** I tried that, but it doesn't seem to like that either. Using Application-Bus-Time-Diff $TicketAssignedDate$ $DATE$ [Normal Work Week] It give an error at position 46

Re: Time question

2011-10-27 Thread White, Michael W (Mike)
...@verizon.commailto:michael.wh...@verizon.com Office 813.978.2192 From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Thursday, October 27, 2011 2:25 PM To: arslist@ARSLIST.ORG Subject: Re: Time question ** Can someone help me out

Re: Time question

2011-10-27 Thread Mayfield, Andy L.
) Sent: Thursday, October 27, 2011 2:02 PM To: arslist@ARSLIST.ORG Subject: Re: Time question ** Andy, Although we're running ARS 7.6.3, we still use the old business time processes. The process name for business time difference is Application-Bus-Time-Diff (not Time2). Syntax

Re: Time question

2011-10-27 Thread Mayfield, Andy L.
be used in escalations? From: Mayfield, Andy L. Sent: Thursday, October 27, 2011 3:11 PM To: 'arslist@ARSLIST.ORG' Subject: RE: Time question Can $PROCESS$ Application-Bus-Time2-Diff be used in escalations? I can get it to work in a filter, but the same syntax gives me an error whe= n trying

Re: Time question

2011-10-27 Thread Grooms, Frederick W
How about DATEDIFF(day, $StartDate$, $EndDate$) - (2 * DATEDIFF(week, $StartDate$, $EndDate$)) Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mayfield, Andy L. Sent: Thursday, October 27, 2011 11:19 AM To: