Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Saturday, April 21, 2012 6:04 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy System comes to a standstill/unresonsive
Thank you all for all of your responses. Sorry, I have left you a little dry
Thank you all for all of your responses. Sorry, I have left you a little dry,
but was OOO for a while for vacation. We have looked into our private threads
and thread counts and will soon be:
Creating private queue for recon process
Seperating RPC loop back and approval process onto their own
I've seen similar symptoms on solaris before, it was resolved by setting
RPC-Non-Blocking-IO: T in the ar.conf. I think you might need to ensure a
couple of patches are installed as well.
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From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Wednesday, April 11, 2012 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Remedy System comes to a standstill/unresonsive
We've been experiencing intermittent issues where all of a sudden our
discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Wednesday, April 11, 2012 11:20 AM
To: arslist@ARSLIST.ORG
Subject: Remedy System comes to a standstill/unresonsive
We've been experiencing intermittent issues where all of a sudden our Remedy
system comes
11:20 AM
To: arslist@ARSLIST.ORG
Subject: Remedy System comes to a standstill/unresonsive
We've been experiencing intermittent issues where all of a sudden our
Remedy system comes to a standstill and is unresponsive to the end user for
10-15mins. The end users are experiencing
We've been experiencing intermittent issues where all of a sudden our Remedy
system comes to a standstill and is unresponsive to the end user for 10-15mins.
The end users are experiencing this in both the client and the web. The
strange thing is that there are no errors outputted to the
an issue with the connection to the DB instance.
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Wednesday, April 11, 2012 1:20 PM
To: arslist@ARSLIST.ORG
Subject: Remedy System comes to a standstill
] On Behalf Of Jamie
Sent: Wednesday, April 11, 2012 12:20 PM
To: arslist@ARSLIST.ORG
Subject: Remedy System comes to a standstill/unresonsive
We've been experiencing intermittent issues where all of a sudden our Remedy
system comes to a standstill and is unresponsive to the end user for 10-15mins
1:19 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Remedy System comes to a standstill/unresonsive
We've been experiencing intermittent issues where all of a sudden our Remedy
system comes to a standstill and is unresponsive to the end user for
10-15mins
All good questions Joe and thanks for contributing to our issue. I should have
also included, that we are pretty much 95% out of the box and do not do very
much Remedy workflow changes unless it's a patch or hotfix. Which non have been
applied recently. Below are answers to your questions:
(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jamie
Sent: Wednesday, April 11, 2012 11:28 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remedy System comes to a standstill/unresonsive
All good questions Joe and thanks for contributing to our issue. I should have
also included, that we are pretty much
Jamie,
What do your SQL/API (combination of these into a single file) logs show?
Any obvious latencies?
Joe
-Original Message-
From: Jamie
Sent: Wednesday, April 11, 2012 2:27 PM Newsgroups:
public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Remedy System comes
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