er which I had covered by
accident.
Thanks
Mark
From: Action Request System discussion list(ARSList) on behalf of Brian Keith
Sent: Wed 3/19/2008 1:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Remove Email Trail
Doug/Mark,
Just curious if either of you are conc
-
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Doug Blair
Sent: Wednesday, March 19, 2008 10:00 AM
To: arslist@ARSLIST.ORG
Subject: Re: Remove Email Trail
Mark,
We do this now, almost exactly as you have described. Most of our incoming
email comes fr
Mark,
We do this now, almost exactly as you have described. Most of our incoming
email comes from Outlook clients or Blackberries, and each of these (in the
plain-text version of the message) prepends five dashes, the phrase
"Original Message" and another five dashes before the included text. T
T.ORG
Subject: Remove Email Trail
HI All,
I have a process when an email comes into Remedy (AR System Email
Messages), I push it to a customer email form if there is a Request ID
in the subject line. Next I grab just the Request ID, search for the
Trouble Ticket and if there is a match, pus
p://www.raptek.com/> **
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Brittain, Mark
Sent: Wednesday, March 19, 2008 8:55 AM
To: arslist@ARSLIST.ORG
Subject: Remove Email Trail
**
HI All,
I have a process when an em
HI All,
I have a process when an email comes into Remedy (AR System Email Messages), I
push it to a customer email form if there is a Request ID in the subject line.
Next I grab just the Request ID, search for the Trouble Ticket and if there is
a match, push the email to the Work Log of the ti
6 matches
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