Reported Source (HPD:Help Desk)

2014-09-19 Thread Drake, David
Hi all Can anybody point us at a reference showing where the Reported Source (100215) values can be added? Added them to HPD:Help Desk but they don't show up in the SYS:Reported Source form and that form won't accept new records. Thanks ARS 7.6.04 SP5 ITSM 7.6.04 SP1 SQL 2K5 Windows

Re: Reported Source (HPD:Help Desk)

2014-09-19 Thread Karicheti anil kumar
Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional values into the drop down list for any additional values. Hope this helps you. Thanks Regards, Anil Kumar K

Re: Reported Source (HPD:Help Desk)

2014-09-19 Thread Drake, David
: Friday, September 19, 2014 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Reported Source (HPD:Help Desk) ** Hi David, Reported Source field is a Selection Field (DropDown) with OOTB 12 values on both HPD:;Help Desk and SYS:Reported Source forms. We can create the overlay and add additional

Re: Reported Source (HPD:Help Desk)

2014-09-19 Thread Jase Brandon
Application Systems Analyst ITSM Application Support From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karicheti anil kumar Sent: Friday, September 19, 2014 2:00 PM To: arslist@ARSLIST.ORG Subject: Re: Reported Source (HPD:Help Desk) ** Hi