ystem discussion list(ARSList) [arslist@ARSLIST.ORG] on
behalf of Pierson, Shawn [shawn.pier...@sug.com]
Sent: Wednesday, April 27, 2011 3:48 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?
**
What you say makes sense, except that Service Level Management includes OLAs,
and it wou
erson
Remedy Developer | Southern Union
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Butera, Joseph
Sent: Wednesday, April 27, 2011 2:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?
**
Are not service level agreements made
est System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Butera, Joseph
Sent: Wednesday, April 27, 2011 3:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?
Are not service level agreements made with customers or clients rather
than internal support groups? Ta
Behalf Of Guillaume Rheault
Sent: Wednesday, April 27, 2011 2:20 PM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?
**
John Weigand,
>From the time Tauf posted this request to the time he figured the
solution, that's 4 hours. Take out an hour for lunch, that's 3 hou
slist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, April 13, 2011 9:10 AM
To: arslist@ARSLIST.ORG
Subject: SLM 7.6 - Task Management?
**
All,
I’m venturing into SLM territory and have one question right away.
I see no choices out of the box to monitor the Task Management system. S
@ARSLIST.ORG] Im Auftrag von Charles Baldi
Gesendet: Freitag, 15. April 2011 03:35
An: arslist@ARSLIST.ORG
Betreff: Re: SLM 7.6 - Task Management?
I did this integration in ITSM 7.1 and the steps were the same. As I
recall it worked fine and we could create SLAs and targets. The SLM
qual builder is
st System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Weigand, John
> Sent: Wednesday, April 13, 2011 10:23 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: SLM 7.6 - Task Management?
>
>
>
> Tauf,
>
>
>
> SLM does not have an out-of-the-box in
, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Weigand, John
Sent: Wednesday, April 13, 2011 10:23 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?
Tauf
System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, April 13, 2011 10:57 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?
**
John W, thanks for the tip.
John S, It ain't that funny. :)
Tauf Chowdhury | F
lf Of John Sundberg
Sent: Wednesday, April 13, 2011 11:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM 7.6 - Task Management?
Funny
Sent from my iPhone
On Apr 13, 2011, at 10:22 AM, "Weigand, John"
wrote:
**
Tauf,
SLM does not have an out-of-the-
t; You should submit an RFE to ask for this integration.
>
>
>
> -John
>
>
>
> From: Action Request System discussion list(ARSList)
> [mailto:arslist@ARSLIST.ORG] On Behalf Of Chowdhury, Tauf
> Sent: Wednesday, April 13, 2011 9:10 AM
> To: arslist@ARSLIST
Of Chowdhury, Tauf
Sent: Wednesday, April 13, 2011 9:10 AM
To: arslist@ARSLIST.ORG
Subject: SLM 7.6 - Task Management?
**
All,
I'm venturing into SLM territory and have one question right away.
I see no choices out of the box to monitor the Task Management system. So for
example, Tasks relat
All,
I'm venturing into SLM territory and have one question right away.
I see no choices out of the box to monitor the Task Management system.
So for example, Tasks related to incidents or tasks related to
changes/problems. Does this have to be added to SLM as a custom data
source?
Tauf Chow
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