Re: Incident SLM Data

of interesting reporting if you have > a join between HPD:HelpDesk and SLM:Measurement :) > > Kelly Deaver > Unisys Corporation > kdea...@kellydeaver.com (ARSlist mail) > kelly.dea...@unisys.com (Business mail) > > > > ---- Original Message > Subject:

Re: Incident SLM Data

y 08, 2014 11:15 amTo: arslist@ARSLIST.ORGHey everyone,I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measu

Re: [EXTERNAL] Incident SLM Data

These two systems are very different versions. thank you! ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Re: [EXTERNAL] Incident SLM Data

ue, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, January 08, 2014 12:31 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] In

Re: [EXTERNAL] Incident SLM Data

Thank you for your answer. I am migrating data from one system to another. Therefore, I am exporting the HPD:Help Desk ticket and the SLM:Measurement data. Ultimately, it will get joined back together again in the new system. _

Re: [EXTERNAL] Incident SLM Data

que, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Josh S Sent: Wednesday, January 08, 2014 10:15 AM To: arslist@ARSLIST.ORG Subject: [EXTERNAL] Inciden

Incident SLM Data

Hey everyone, I have a multitendency 7.1 system. My requirement is to pull all the SLM Data for only a certain company's Incident tickets that are not closed,resolved or cancelled. You have been kind enough to help me find the SLM Data on the SLM:Measurement form. Getting a ce

Re: [EXTERNAL] SLM Data

there is a join form called hpd_helpdesk_sla between hpd:help desk and sl measurement form. 2013/12/18 Stroud, Natalie K > Josh: > > Are you wanting to pull SLM data for reporting, or for some other reason? > > Natalie Stroud > SAIC @ Sandia National Laboratories &g

Re: [EXTERNAL] SLM Data

Josh: Are you wanting to pull SLM data for reporting, or for some other reason? Natalie Stroud SAIC @ Sandia National Laboratories ARS/ITSM Reporting Specialist Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 – Windows 2003 – SQL Server 2008 -Original Message- From: Action

Re: SLM Data

12:50 PM To: arslist@ARSLIST.ORG Subject: SLM Data What is the best way to pull SLM data out for an incident? I am pulling all the INCIDENT data out and would like to pull all the associated SLM data out with it. Is there a join form between the two? Thank you

SLM Data

What is the best way to pull SLM data out for an incident? I am pulling all the INCIDENT data out and would like to pull all the associated SLM data out with it. Is there a join form between the two? Thank you

How To Delete SLM Data Source

Listers, I need to remove the Sample Data Sources on SLM 7.0.3. Can anyone tell me how to do this? Regards, David Charters 317-873-2564 ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum S

Question: SLM Data

I am trying to create a report to see if all my SLAs are correct. I see that "SLM:ServiceTarget_Category" contains most of what I want, however, it does not contain the "qualification" of the SLA. Does anyone know where this information is stored? THANKS!! __