Security on Remedy

2006-09-21 Thread [EMAIL PROTECTED]
lhi Help Desk 6 - SLA 6 - Email Engine 6 - Flashboard 6 - Mid-Tier 6 AXI 5.3 - DB2 My question is We have Help Desk (with several people on the phone). They attend calls. But we got a new customer, this customer wants to have their own people and also they want a different environment (logo, a

Re: Security on Remedy

2006-09-21 Thread Carey Matthew Black
Help Desk 6 does not (to my knowledge) have the ability to partition data without extensive customizations. Unless you actually purchased the Service Provider version of Help Desk. Help Desk 7 does have this feature. However, the part about wanting to add fields and change logos also is a concer

Re: Security on Remedy

2006-09-22 Thread Pierson, Shawn
r 21, 2006 7:27 PM To: arslist@ARSLIST.ORG Subject: Security on Remedy lhi Help Desk 6 - SLA 6 - Email Engine 6 - Flashboard 6 - Mid-Tier 6 AXI 5.3 - DB2 My question is We have Help Desk (with several people on the phone). They attend calls. But we got a new customer, this customer wants to have