lhi
Help Desk 6 - SLA 6 - Email Engine 6 - Flashboard 6 - Mid-Tier 6
AXI 5.3 - DB2
My question is
We have Help Desk (with several people on the phone). They attend
calls. But we got a new customer, this customer wants to have their own
people and also they want a different environment (logo, a
Help Desk 6 does not (to my knowledge) have the ability to partition
data without extensive customizations. Unless you actually purchased
the Service Provider version of Help Desk.
Help Desk 7 does have this feature.
However, the part about wanting to add fields and change logos also is
a concer
r 21, 2006 7:27 PM
To: arslist@ARSLIST.ORG
Subject: Security on Remedy
lhi
Help Desk 6 - SLA 6 - Email Engine 6 - Flashboard 6 - Mid-Tier 6 AXI
5.3 - DB2
My question is
We have Help Desk (with several people on the phone). They attend calls.
But we got a new customer, this customer wants to have
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