Re: Service Request Error

2013-05-21 Thread Downing, Ryan
To: arslist@ARSLIST.ORG Subject: Re: Service Request Error ** Damn I thought no one would find out :) Joe From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, May 20, 2013 9:43 PM To: arslist

Service Request Error

2013-05-20 Thread Robert Heverley
Hello Listers, I have run into a wall while attempting to resolve an error: (44699: , No groups were found using automated routing. You need to manually select a group.;) within Service Request. How do I manually select a group? Any help would be greatly appreciated! Thank you, Robert

Re: Service Request Error

2013-05-20 Thread Roger J
You need to create at least one SR Auto Assignment rule to insure that the SR is assigned. -Original Message- From: Robert Heverley robert.hever...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, May 20, 2013 8:45 pm Subject: Service Request Error ** Hello Listers, I have

Re: Service Request Error

2013-05-20 Thread Robert Heverley
:45 pm Subject: Service Request Error ** Hello Listers, I have run into a wall while attempting to resolve an error: (44699: , No groups were found using automated routing. You need to manually select a group.;) within Service Request. How do I manually select a group? Any help would

Re: Service Request Error

2013-05-20 Thread Tauf Chowdhury
need to create at least one SR Auto Assignment rule to insure that the SR is assigned. -Original Message- From: Robert Heverley robert.hever...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, May 20, 2013 8:45 pm Subject: Service Request Error ** Hello Listers, I have

Re: Service Request Error

2013-05-20 Thread Joe D'Souza
Just for fun, have you tried creating another similar SR from scratch? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Robert Heverley Sent: Monday, May 20, 2013 8:59 PM To: arslist@ARSLIST.ORG Subject: Re: Service Request Error

OT: Service Request Error

2013-05-20 Thread Tauf Chowdhury
) [ mailto:arslist@ARSLIST.ORG arslist@ARSLIST.ORG] *On Behalf Of *Robert Heverley *Sent:* Monday, May 20, 2013 8:59 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Service Request Error ** Hi Roger, I have created 1 rule and still receive the error. Our system has been live for over a year with very

Re: Service Request Error

2013-05-20 Thread Joe D'Souza
Damn I thought no one would find out :-) Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, May 20, 2013 9:43 PM To: arslist@ARSLIST.ORG Subject: OT: Service Request Error Is that what you do