ubject: Re: Survey Monkey
**
That's the only easy way I would imagine to transfer information from
Remedy to SM automatically to create a survey.
You may be able to work around by 'copying' the values, by opening their
web page and and passing values using the URL, but yo
lues from their web page you would need to pass this to. This would not
automatically submit, without user intervention.
Joe
From: Chowdhury, Tauf
Sent: Thursday, September 30, 2010 9:33 AM
Newsgroups: public.remedy.arsystem.general
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
**
Joe,
AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
I wish. And it's also nice that since the list is duplicating posts for some
reason, I got roasted in two emails instead of just one!
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582 4272
---
ystem discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Thursday, September 30, 2010 9:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
LOL, is it Friday already?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto
LOL, is it Friday already?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Thursday, September 30, 2010 7:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
Yeah... I was
Joe,
Survey Monkey support states there is no integration via web services or
any other integration path.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList
4272
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Shellman, David
Sent: Thursday, September 30, 2010 7:37 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
Gidd? Did you mean to say John Sundberg?
Dave
-Original Me
Gidd? Did you mean to say John Sundberg?
Dave
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Matthew Perrault
Sent: Wednesday, September 29, 2010 10:04 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
LOL. I
:arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF ABW 72
ABW/SCOOA
Sent: Wednesday, September 29, 2010 2:19 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
Did Gidd pay you to say this??? :)
Thanks,
Gary Opela, Jr.
Sr. Remedy Engineer
Avaya Phone Admin
RSP Cert, Sec+
COMM: 405 582
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 2:58 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
**
The only monkeys I can get my hands on have Ebola or Marburg... very
contag
, September 29, 2010 9:27 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
**
Have you guys thought about Kinetic's Survey module?
It ties into Remedy REALLY well, has a web front end for customers to answer
the surveys,
Extremely customizable, and data driven.
Also,
The Support
alyst, Service Management
Mobile:646.483.2779
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Martinez, Marcelo A
Sent: Wednesday, September 29, 2010 2:54 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
I
Sent: Wednesday, September 29, 2010 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
**
That's that info I was hoping for, Chris, thanks!
We have looked into Kinetic Survey and Kinetic Request, but nobody seems to
want to pay for it. I agree Kinetic's product is very well-integrat
Jennifer,
Automating retrieval of information from Survey Monkey depends on how that
information is stored in their systems and if they have web services published
for searches, to search either into the metric results, or individual entries..
I guess this again amounts to talking to their
ednesday, September 29, 2010 11:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
**
Remember that Kinetic Survey and Kinetic Request are the same application with
different license keys. When it comes to $$$, Kinetic Request is
_significantly_ less expensive than SRM (and far easier
Interesting, John. You were the one I talked to. I just dialed the numbers on
your contact page, and you were the last one on the list.
I did think it was an annual fee, like Remedy. That much is true.
And you're right, I am thinking of surveys in the normal way, not telemarketing
guided or
Tauf,
I'd say find out from their support if they have published web services that
you can have your Remedy application to consume. That's the only easy way I can
think of passing data over the internet to a foreign web application like
Survey Monkey.
Joe
From: Chowdhury,
Dudes.. and dudettes...
All I wanted is to know if I can pass the request ID to the Survey
Monkey Survey without user intervention! Sorry! :)
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
From: Action
SurveyMonkey (and
the like) does not do.
For example -- does Survey Monkey watch your Remedy usage live - and when a
condition is met -- pop up a screen to the calltaker (agent) -- to walk
somebody through a form(survey) to get the right info so that proper legal
compliance is met on your product
System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Susan Palmer
Sent: Wednesday, September 29, 2010 9:19 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
**
I guess we cannot all be as good as Charles H. Roberts, 4th ! We can only hope
to strive to reach that pinnacle.
Su
ent a follow-up survey process. The Kinetic apps ARE Remedy apps –
> everything they do is inside the ARSystem database, so direct integration to
> ITSM or a custom app is relatively easy. The web portal is NOT a mid-tier
> app, which allows it to work with a wider range of browsers, so
list@ARSLIST.ORG
Subject: Re: Survey Monkey
**
Remember that Kinetic Survey and Kinetic Request are the same application with
different license keys. When it comes to $$$, Kinetic Request is
_significantly_ less expensive than SRM (and far easier to implement and
maintain). We got our value from the
, which allows it
to work with a wider range of browsers, so it makes for a VERY effective
customer portal and service catalog.
Survey Monkey is a foreign app to Remedy, and I had to spend six months prying
data out of it and forcing it into a usable form when I did my dissertation
research, and
Survey Monkey is at least as
customizable and easy to implement and use. In fact from the look at Kinetic
Data's website, Survey Monkey has them beat in all respects "look & feel" wise.
Can it be worth $12,500.00 per server per year to avoid manually importing
Excel data?
Yo
erts, Chas
Sent: Wednesday, September 29, 2010 9:01 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
**
Just like any external application. You can launch it from a Remedy app in the
usual fashion, of course. You can then download the survey results in Excel
format and AR Import the interesting pa
o:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf
Sent: Wednesday, September 29, 2010 6:53 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
**
I don't think it is. It's a web based tool. I'm trying to figure out if it can
be done.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Serv
t)
[mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L
Sent: Wednesday, September 29, 2010 9:12 AM
To: arslist@ARSLIST.ORG
Subject: Re: Survey Monkey
Out of curiosity, how does Survey Monkey tie in with Remedy? How is
tenancy information tracked?
Jennifer Meyer
From: Action Request System
Out of curiosity, how does Survey Monkey tie in with Remedy? How is tenancy
information tracked?
Jennifer Meyer
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza
Sent: Tuesday, September 28, 2010 6:57 PM
To: arslist@ARSLIST.ORG
Subject
28 matches
Mail list logo
