uot; where "firstname.lastname" is the same as the LoginID in CTM:People (which must be the case when using Analytics in Multi-tenancy mode. Analytics uses the permissions associated with your entry in CTM:People in order to determine which customers you are allowed to report on (in multi-tenancy mode).
IST.ORG
Subject: Customizing ITSM7 Multi-Tenancy Mode
Hi,
Has anyone done a customization where you control access restrictions by
application rather than company. For instance Company A can use Company
B's change management tickets but not Company
discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Charles
Sent: Thursday, 26 June 2008 10:13 a.m.
To: ARSList
Subject: Customizing ITSM7 Multi-Tenancy Mode
Hi,
Has anyone done a customization where you control access restrictions
by application rather than company. For instance Company
Hi,
Has anyone done a customization where you control access restrictions
by application rather than company. For instance Company A can use
Company B's change management tickets but not Company B's incident
tickets?
___
/07, roseta < [EMAIL PROTECTED]> wrote:
Hello,
I wanted to know if I change the tenancy mode form single to Multi what
are
the effects. in document it says:
single tenancy mode is required if you need unknown users to access the
ITSM
Requester console.
but who are unknown users. I thought u
8:12 PM
To: arslist@ARSLIST.ORG
Subject: Re: Tenancy mode
One more thing to keep in mind - when establishing companies in
multi-tenancy mode, information associated with a particular company is
only visible to members of that company unless their account has
'unrestricted' access to
One more thing to keep in mind - when establishing companies in
multi-tenancy mode, information associated with a particular company is
only visible to members of that company unless their account has
'unrestricted' access to all companies. For example, if you create a
Product Categori
certainly going to examine that more closely before going live with our
7.0 installation.
Best of luck! To ALL of us!
George Payne
Assistant Director, User Services
Information Technology Services
University of Texas at Austin
512.232.4132
-Original Message-
From: Action Request System
2007 3:37 AM
To: arslist@ARSLIST.ORG
Subject: Tenancy mode
Hello,
I wanted to know if I change the tenancy mode form single to Multi what
are the effects. in document it says:
single tenancy mode is required if you need unknown users to access the
ITSM Requester console.
but who are unknown
integration I
had to have multi-tenancy selected to set up the LDAP.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] Behalf Of Howard Richter
Sent: Samstag, 23. Juni 2007 19:43
To: arslist@ARSLIST.ORG
Subject: Re: Tenancy mode
**
I
I myself have been trying to understand what happens when you go to Multi
tenancy as well.
Anyone have a real good idea what is going on behind the covers?
Howard Richter
On 6/23/07, roseta <[EMAIL PROTECTED]> wrote:
Hello,
I wanted to know if I change the tenancy mode form single to
Hello,
I wanted to know if I change the tenancy mode form single to Multi what are
the effects. in document it says:
single tenancy mode is required if you need unknown users to access the ITSM
Requester console.
but who are unknown users. I thought unknown users are whom do not have
licence
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