UNCLASSIFIED
Trying to use the Remedy online Knowledge Base, I received this message:
The following error(s) occurred while trying to process your request:
ARERR [9084]
User is currently connected from another machine
As suggested below, I changed my password and received:
ARERR [9093]
User
I also received these errors when I tried to view my open tickets and
tried to download patches. I logged a ticket for it (by phone) and in
a few hours the problem was gone. The support staff on duty could not
explain to me what had happened.
--
Michiel
On 11/15/06, Hennigan, Sandra H CTR
Maybe they had to restart ServletExec? (See other thread.) .. Just
a little kidding...
--
Carey Matthew Black
Remedy Skilled Professional (RSP)
ARS = Action Request System(Remedy)
Love, then teach
Solution = People + Process + Tools
Fast, Accurate, Cheap Pick two.
On 11/15/06, Michiel
] On Behalf Of Michiel Beijen
Sent: Wednesday, November 15, 2006 2:16 PM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084]
(U)
I also received these errors when I tried to view my open tickets and
tried to download patches. I logged a ticket
(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Hennigan, Sandra H CTR OSD-CIO
Sent: Wednesday, November 15, 2006 11:52 AM
To: arslist@ARSLIST.ORG
Subject: Re: Trying to access SupportWeb Knowledge Base - ARERR [9084]
(U)
UNCLASSIFIED
I did log a ticket -
I had to submit a ticket because I couldn't
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