Re: URGENT: SLA Targets not being deleted completely

2008-03-06 Thread John Atherly
208 Ext. 2120 > > > > "Dave.ARSList" <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > > 03/06/2008 12:07 PM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > > Subje

Re: URGENT: SLA Targets not being deleted completely

2008-03-06 Thread Dave.ARSList
Ext. 2120 > > > > "Dave.ARSList" <[EMAIL PROTECTED]> > Sent by: "Action Request System discussion list(ARSList)" > > 03/06/2008 12:07 PM > Please respond to > arslist@ARSLIST.ORG > > > To > arslist@ARSLIST.ORG > cc > &g

Re: URGENT: SLA Targets not being deleted completely

2008-03-06 Thread John Atherly
"Dave.ARSList" <[EMAIL PROTECTED]> Sent by: "Action Request System discussion list(ARSList)" 03/06/2008 12:07 PM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject URGENT: SLA Targets not being deleted completely ** Listers, So basically, we delete

URGENT: SLA Targets not being deleted completely

2008-03-06 Thread Dave.ARSList
Listers, So basically, we delete SLAs that are not required anymore but what seems to be happening is that SLAs are being deleted completely and are still being attached to incidents. After deleting the SLA, we don't see it in our SLM Console but when I dig deep into it, this is what I find: