Urgent incoming email engine issue

This is AR Server/Email engine patch 16. When using an incoming email submit template the documentation (and Remedy tech support) specify that any field with multiple lines must be included in [$$ $$]. For example, a Worklog in a properly formatted incoming email might be: Schema: HPD_Test

Re: Urgent incoming email engine issue

I know this isn't helpful, but what is it about the weekend that causes the Remedy Email Engine to act up? --Tim --- William Rentfrow [EMAIL PROTECTED] wrote: This is AR Server/Email engine patch 16. When using an incoming email submit template the documentation (and Remedy tech support)