Mark,
I think what you need to do is go to the Group form (not the support group
form) and find your Group ID number.
Change the Group Name to the Long Group Name (just the last part, the text).
Not sure if this helps, but we have created alot of our own forms and used the
permssions and Support
@ARSLIST.ORG
Subject: Re: Using ITSM Support Groups with AR System Roles
Hi -
This is my take on it.
With ITSM, the AR User form and AR Group form are not generally needed.
They don't have enough information.
The People form on ITSM (Administrator Console Application Administration
Console People-View
Hi,
I just added a Role to the People-permission-interface, and that was no
problem.
To add a Role to the People-permission-interface under an existing Product
Name, you just submit a ticket into LIC:SYS-License Permission Map:
Permission Group = Name of my Group
Permission Group ID = 10123
Now the question is does BMC condone this type of behavior? Am I just
asking for trouble by using BMC's workflow?
There is an article that also describes the process in the
BMC Communities that looks like it was created by a BMC employee
Hi,
I do not see how this can be a problem. You are only leveraging the
functionality built by BMC. You are not even changing any workflow.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11):
* RRR|License -
My organization has been running Remedy AR Server for a very long time
solely using custom in-house built forms and applications. We're
transitioning to ITSM for our main ticketing forms and keeping some of
our self-built custom forms. I set up a 7.6.04 SP 2 ITSM server and
have migrated our
@ARSLIST.ORG
Subject: Using ITSM Support Groups with AR System Roles
My organization has been running Remedy AR Server for a very long time
solely using custom in-house built forms and applications. We're
transitioning to ITSM for our main ticketing forms and keeping some of our
self-built custom
Mark mentions adding existing custom applications to new ITSM environment.
We will be in the same situation as we continue to replace our older
system in phases. Some of our apps do not have an ITSM equivalent and will
still be needed.
There was some discussion earlier in May around People
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