PROTECTED] On Behalf Of Lammey, Peter A.
Sent: Wednesday, October 15, 2008 3:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: What's a bug anyway? (Kind of a rant...)
**
The naming conventions used for many of the fields on the various ITSM forms
is terrible from what I have seen.
The worst
] On Behalf Of Lammey, Peter A.
Sent: Thursday, October 16, 2008 8:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: What's a bug anyway? (Kind of a rant...)
**
Its transparent for the ones writing a simple AR System report from
Tools / Reporting but for the ones writing Crystal Reports they see
System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Reiser, John J
Sent: Thursday, October 16, 2008 8:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: What's a bug anyway? (Kind of a rant...)
**
Peter,
It's been a while since I worked with Crystal reports (Ver 9 no less) but I
as me, and as no one else
_
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: October 15, 2008 4:11 PM
To: arslist@ARSLIST.ORG
Subject: What's a bug anyway? (Kind of a rant...)
I'm torn whether or not to report some things
From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Pierson, Shawn
Sent: Wednesday, October 15, 2008 5:22 PM
To: arslist@ARSLIST.ORG
Subject: Re: What's a bug anyway? (Kind of a rant...)
**
Actually, that's one of my favorite examples of inconsistency
The above is my opinion as me, and as no one else
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: October 15, 2008 4:11 PM
To: arslist@ARSLIST.ORG
Subject: What's a bug anyway? (Kind of a rant...)
I'm
I'm torn whether or not to report some things to BMC as bugs.
For example, in IM 7.x the form HPD:Search-Worklog is an OOB join form
that is used in the Advanced Search functionality from the Incident
Nav Bar (when you are in an actual Incident). This allows you to search
a join form of Work
Bill,
It needs to be reported, even if it just to let the customer know you are
doing the best you can.
If BMC gets enough reports (i.e. Bugs) on the same issue maybe they will
look into a fix for some future release (like 9 or 10).
Howard Richter
On Wed, Oct 15, 2008 at 4:10 PM, William
)
[mailto:[EMAIL PROTECTED] On Behalf Of William Rentfrow
Sent: Wednesday, October 15, 2008 1:11 PM
To: arslist@ARSLIST.ORG
Subject: What's a bug anyway? (Kind of a rant...)
**
I'm torn whether or not to report some things to BMC as bugs
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Wheeler, Dylan
Sent: Wednesday, October 15, 2008 3:29 PM
To: arslist@ARSLIST.ORG
Subject: Re: What's a bug anyway? (Kind of a rant...)
I could think of a few instances where you
You can use the group by in the standard remedy report for the fields
that are from the incident and include the worklog fields in the
report. This will group the common things together in the report.
Axton Grams
On Wed, Oct 15, 2008 at 4:10 PM, William Rentfrow
[EMAIL PROTECTED] wrote:
**
To: arslist@ARSLIST.ORG
Subject: Re: What's a bug anyway? (Kind of a rant...)
**
If it is a Join form I think the fields should be renamed
WorkLog Submitter, Incident Submitter, WorkLog Create Date, Incident Create
Date, ...
Not having the ITSM app I couldn't tell you if that would break anything
4:43 PM
To: arslist@ARSLIST.ORG
Subject: Re: What's a bug anyway? (Kind of a rant...)
**
If it is a Join form I think the fields should be renamed
WorkLog Submitter, Incident Submitter, WorkLog Create Date, Incident Create
Date, ...
Not having the ITSM app I couldn't tell you if that would break
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