Title: Whatsup --> Remedy
**
I have
just done an integration from our NMS to Remedy that fires on NMS event
generation and raises Remedy tickets for specified events - this could be a
serverevent. The integration connects to the NMS event handler and
waits for events to be s
Title: Whatsup --> Remedy
**
Pretty much any network monitoring software does
this. Netcool, Marimba, HP OpenView, etc. The integrations are not
that difficult.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rusconi, Ignacio
(I.)S
Title: Whatsup --> Remedy
**
Can you give me any orientation of were to start... or any
manual to look
The exactly thing is to submit a ticket when an event
occured.
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Rick
CookSent: Tues
Title: Whatsup --> Remedy
**
After looking over
some of their documentation it appears that you can have the system send an
email as part of the alert process. Haveyou looked at using the
email engine to have tickets created on certain events?
Shane Buchholz Call Center Supervisor Samari
Title: Whatsup --> Remedy
**
Have you been to any Remedy training? If so, the
Remedy API set is the connecting point. Most NMS have documentation on how
to integrate with ticketing systems like Remedy.
Rick
From: Action Request System discussion
list(ARSList) [mailto:[EMAIL PROTEC
Title: RE: Whatsup -- Remedy
**
Rick and Ignacio:
The clue here is that WhatsUP! is not a true NMS. It is sort of a 'all in one' program. The basic problem is that it does not have an API (Yes we looked into integrating it with Remedy and decided to go with a full blown NMS). The e-mail
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