Work info getting deleted

2013-10-11 Thread Rajesh Nair
Hello listers We are seeing some strange issue in our incident tickets in which work info added to the tickets goes missings after some time it is created This is a random issue and only similarity what i can see is all the tickets were raised using templates I think a similar issue was raised

Re: Work info getting deleted

2013-10-11 Thread Karthik Nagaramu
Hi Rajesh, Could you directly check in the hpd work log form whether the record is present. Also please verify if any archive is enabled for the work log form. Regard, Karthik On Oct 11, 2013 9:33 PM, Rajesh Nair rajesh.nair@gmail.com wrote: ** Hello listers We are seeing some strange

Re: Work info getting deleted

2013-10-11 Thread Rajesh Nair
Hi I have checked in the log form but could not find the entries for the work info which went missing To add more to the issue if we add work info at a later stage it remains Regards On 11 Oct 2013 19:07, Karthik Nagaramu karthiknagar...@gmail.com wrote: ** Hi Rajesh, Could you directly check

Re: Work info getting deleted

2013-10-11 Thread Pargeter, Christie :CO IS
@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Friday, October 11, 2013 6:46 AM To: arslist@ARSLIST.ORG Subject: Re: Work info getting deleted ** Hi I have checked in the log form but could not find the entries for the work info which went missing To add more to the issue if we add work info

Re: Work info getting deleted

2013-10-11 Thread Mitcham, Ross
, then there is some issue Regards, From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair Sent: Friday, October 11, 2013 9:33 AM To: arslist@ARSLIST.ORG Subject: Work info getting deleted ** Hello listers We are seeing some strange issue

Re: Work info getting deleted

2013-10-11 Thread Fisher, David
11, 2013 10:32 AM To: arslist@ARSLIST.ORG Subject: Re: Work info getting deleted ** Possibilities: 1) Someone with access is cleaning up/deleting entries 2) Potential application issue, Work log's when created (during an incident creation where unsaved), will create the Work logs

Re: Work info getting deleted

2013-10-11 Thread Rajesh Nair
parent incident, then there is some issue ** ** Regards, ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair *Sent:* Friday, October 11, 2013 9:33 AM *To:* arslist@ARSLIST.ORG *Subject:* Work info getting deleted

Re: Work info getting deleted

2013-10-11 Thread Rajesh Nair
different (CHG -vs- HPD). ** ** - Dave ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Mitcham, Ross *Sent:* Friday, October 11, 2013 10:32 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Work info getting deleted

Re: Work info getting deleted

2013-10-11 Thread Pargeter, Christie :CO IS
: Friday, October 11, 2013 7:56 AM To: arslist@ARSLIST.ORG Subject: Re: Work info getting deleted ** So whats the solution? Do we have to modify the filter On 11 Oct 2013 20:22, Fisher, David david_fis...@bmc.com wrote: ** See KA323941 The problem is that Filter

Re: Work info getting deleted

2013-10-11 Thread Rajesh Nair
*Subject:* Re: Work info getting deleted ** ** ** So whats the solution? Do we have to modify the filter On 11 Oct 2013 20:22, Fisher, David david_fis...@bmc.com wrote: ** See KA323941 The problem is that Filter

Re: Work info getting deleted

2013-10-11 Thread Pargeter, Christie :CO IS
, October 11, 2013 10:44 AM To: arslist@ARSLIST.ORG Subject: Re: Work info getting deleted ** The below mentioned push action is already present in code Regards Rajesh On 11 Oct 2013 21:55, Pargeter, Christie :CO IS cparg...@lhs.org wrote: ** You want to add a 2nd action to the filter similar