Hello listers
We are seeing some strange issue in our incident tickets in which work info
added to the tickets goes missings after some time it is created
This is a random issue and only similarity what i can see is all the
tickets were raised using templates
I think a similar issue was raised
Hi Rajesh,
Could you directly check in the hpd work log form whether the record is
present. Also please verify if any archive is enabled for the work log form.
Regard,
Karthik
On Oct 11, 2013 9:33 PM, Rajesh Nair rajesh.nair@gmail.com wrote:
**
Hello listers
We are seeing some strange
Hi
I have checked in the log form but could not find the entries for the work
info which went missing
To add more to the issue if we add work info at a later stage it remains
Regards
On 11 Oct 2013 19:07, Karthik Nagaramu karthiknagar...@gmail.com wrote:
**
Hi Rajesh,
Could you directly check
@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Friday, October 11, 2013 6:46 AM
To: arslist@ARSLIST.ORG
Subject: Re: Work info getting deleted
**
Hi
I have checked in the log form but could not find the entries for the work info
which went missing
To add more to the issue if we add work info
, then there
is some issue
Regards,
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Rajesh Nair
Sent: Friday, October 11, 2013 9:33 AM
To: arslist@ARSLIST.ORG
Subject: Work info getting deleted
**
Hello listers
We are seeing some strange issue
11, 2013 10:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Work info getting deleted
**
Possibilities:
1) Someone with access is cleaning up/deleting entries
2) Potential application issue, Work log's when created (during an
incident creation where unsaved), will create the Work logs
parent
incident, then there is some issue
** **
Regards,
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Rajesh Nair
*Sent:* Friday, October 11, 2013 9:33 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Work info getting deleted
different (CHG -vs-
HPD).
** **
- Dave
** **
*From:* Action Request System discussion list(ARSList) [mailto:
arslist@ARSLIST.ORG] *On Behalf Of *Mitcham, Ross
*Sent:* Friday, October 11, 2013 10:32 AM
*To:* arslist@ARSLIST.ORG
*Subject:* Re: Work info getting deleted
: Friday, October 11, 2013 7:56 AM
To: arslist@ARSLIST.ORG
Subject: Re: Work info getting deleted
**
So whats the solution?
Do we have to modify the filter
On 11 Oct 2013 20:22, Fisher, David david_fis...@bmc.com wrote:
**
See KA323941
The problem is that Filter
*Subject:* Re: Work info getting deleted
** **
**
So whats the solution?
Do we have to modify the filter
On 11 Oct 2013 20:22, Fisher, David david_fis...@bmc.com wrote:
**
See KA323941
The problem is that Filter
, October 11, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject: Re: Work info getting deleted
**
The below mentioned push action is already present in code
Regards
Rajesh
On 11 Oct 2013 21:55, Pargeter, Christie :CO IS cparg...@lhs.org wrote:
**
You want to add a 2nd action to the filter similar
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