Re: change request error

2008-10-02 Thread Joe DeSouza
em but you could read the Readme file that comes with the patch to see if it fixes anything similar to what you are experiencing.. Joe - Original Message From: sivarama velicheti <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, October 2, 2008 4:30:00 PM Subject: Re

Re: change request error

2008-10-02 Thread sivarama velicheti
Thanks Lisa for your help and yes the filter logs you said are the ones throwing the error. Since I was able to move past the point I wanted to look into that in greater detail at a future time. Thanks Siva ___ UNSUBSCRIB

Re: change request error

2008-10-02 Thread sivarama velicheti
Thanks Joe for the queries, this would make my life a lot easier. I am on ITSM patch 3 and that might be the reason I am getting a different error message. Thanks Siva ___ UNSUBSCRIBE or access ARSlist Archives at www.ars

Re: change request error

2008-10-02 Thread Joe DeSouza
n list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Thursday, October 02, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: change request error ** Hi Joe, No This is the default error message and I have not modified it in any way and yes I am on ARS 7.1 p

Re: change request error

2008-10-02 Thread Lisa Westerfield
SList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Thursday, October 02, 2008 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: change request error ** Hi Joe, No This is the default error message and I have not modified it in any way and yes I am on ARS 7.1 patch

Re: change request error

2008-10-02 Thread Joe DeSouza
gt; To: arslist@ARSLIST.ORG Sent: Thursday, October 2, 2008 3:00:42 PM Subject: Re: change request error ** Hi Joe, No This is the default error message and I have not modified it in any way and yes I am on ARS 7.1 patch 3 and ITSM 7. May be its due to the patch that the error differs?

Re: change request error

2008-10-02 Thread sivarama velicheti
Hi Joe, No This is the default error message and I have not modified it in any way and yes I am on ARS 7.1 patch 3 and ITSM 7. May be its due to the patch that the error differs? Just a guess. Thanks Siva _

Re: change request error

2008-10-02 Thread Joe DeSouza
ginal Message From: sivarama velicheti <[EMAIL PROTECTED]> To: arslist@ARSLIST.ORG Sent: Thursday, October 2, 2008 1:35:43 PM Subject: Re: change request error ** Hi Lisa, It seems weird but I am not able to solve that problem. Thanks for your help. But now I am facing a different pr

Re: change request error

2008-10-02 Thread sivarama velicheti
Hi Lisa, Never mind. I was able to change from the delete status to the proposed and that's how I have enabled them. Thanks Siva ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: w

Re: change request error

2008-10-02 Thread sivarama velicheti
Hi Lisa, It seems weird but I am not able to solve that problem. Thanks for your help. But now I am facing a different problem. when I try to enable the relationship from the delete status it gives me an error message saying "As a member of the "application Data Admin" group for this re

Re: change request error

2008-10-01 Thread Lisa Westerfield
ld delete the operational categorizations altogether. The first option is best of course if you plan to use the categories any time in the future. Let me know if you have any questions - Thanks, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf

Re: change request error

2008-10-01 Thread Mahesh Chandra
Looks like the categorizations have changed and the template is fetching the categorization which do not exist anymore. When you try to change the Categorizations/Organization/Support Groups, they do not change dynamically through out the application i.e on the templates/provisioning.. Mahesh

Re: change request error

2008-10-01 Thread Lisa Westerfield
I don't believe you did anything incorrectly. Thanks, LisaD From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of sivarama velicheti Sent: Wednesday, October 01, 2008 12:41 PM To: arslist@ARSLIST.ORG Subject: Re: change request error **

Re: change request error

2008-10-01 Thread sivarama velicheti
Hi, I am leaving the categorization fields empty. I have no values to select in the field because I have set all the operational values to offline. It still gives out the error. It was working a couple of days earlier till I decided to set all the unnecessary categories to offline.

Re: change request error

2008-10-01 Thread Lisa Westerfield
velicheti Sent: Tuesday, September 30, 2008 8:09 PM To: arslist@ARSLIST.ORG Subject: change request error ** Hi Group, I am running into an error when I am trying to create the change request. The error is as follows "The operationa categorization information is invalid fo

change request error

2008-09-30 Thread sivarama velicheti
Hi Group, I am running into an error when I am trying to create the change request. The error is as follows *"The operationa categorization information is invalid for the specified company. Use the menusto select this information"*. I never encountered such an error before. I did set a