Mike,
if you have to deal with system forms, there is one rule of thumb - do NOT
modify system workflow, just ADD your own (better with a custom prefix in
names, to separate from systems). Everything should be fine then. I jave a very
complex email parsing and routing workflow based on AR Syste
anything when we
upgrade our email engine.
I hope this helps :)
Best Regards,
Neel Gautam.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh
Sent: Wednesday, June 20, 2007 2:45 PM
To: arslist@ARSLIST.ORG
Subject
User and Group forms.
~Mike
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf
Of Rick Cook
Sent: Wednesday, June 20, 2007 4:15 PM
To: arslist@ARSLIST.ORG
Subject: RE: parsing email subject line to create/update tickets
For the examples you state, yes, those can wor
SList)
[mailto:[EMAIL PROTECTED] On Behalf Of Pierson, Shawn
Sent: Wednesday, June 20, 2007 1:02 PM
To: arslist@ARSLIST.ORG
Subject: Re: parsing email subject line to create/update tickets
Rick,
For certain things it does seem like it would make sense. I can think of
two scenarios where you would
D] [mailto:[EMAIL PROTECTED] On Behalf
Of Rick Cook
Sent: Wednesday, June 20, 2007 3:55 PM
To: arslist@ARSLIST.ORG
Subject: RE: parsing email subject line to create/update tickets
Well, the biggest problem with the template methodology in general, and this
particular issue, is that of data integrity.
ails as data insertion points.
Shawn
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Rick Cook
Sent: Wednesday, June 20, 2007 2:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: parsing email subject line to create/update tickets
Well,
ST.ORG
To
arslist@ARSLIST.ORG
cc
Subject
parsing email subject line to create/update tickets
Hi all,
I apologize if this has already been posted... I posted it from the
ARSList
web page and it seems that it isn't showing up in the online archive, so I
fear it may also have not
quest System discussion list(ARSList)
[mailto:[EMAIL PROTECTED] On Behalf Of Mike Balogh
Sent: Wednesday, June 20, 2007 12:45 PM
To: arslist@ARSLIST.ORG
Subject: parsing email subject line to create/update tickets
Hi all,
I apologize if this has already been posted... I posted it from the ARSList
web
Hi all,
I apologize if this has already been posted... I posted it from the ARSList
web page and it seems that it isn't showing up in the online archive, so I
fear it may also have not gone out to the list.
I'm currently developing a custom application for a client which involves
an integration w
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