Anyone using 7.6.04 Release Management?

2012-06-27 Thread Thad Esser
Hi, We're in the process of assessing the 7.6.04 Release Management module and our release manager would like to talk to someone that is already using it to hear about the good, the bad, and the ugly. She's not subscribed to the arslist, so I'm asking on her behalf. If you'd be willing

Release Management Approval's Notifications..

2012-01-20 Thread PCR Remedy
Hi, somebody is using Approvals for Release? Do you get the email notifications.? I had check all what BMC's Knowledge article KA316048 suggest, all is active all is there, the only miss I see is that the tag for the notification message that is in AP:Notification form named:

release management

2011-02-16 Thread Martinez, Marcelo A
Hello Listers, I have 2 questions on release management. We are currently running ARS 7.1/ITSM 7.0.03 (microsoft shop). We plan on moving to 7.6.0x in the near future. My issue is: my users are not accustomed to using release management; heck it took me a couple of years to make them use change

Re: release management

2011-02-16 Thread Roger Justice
Release management is a new application and did not replace Change management. If you do not give any licenses to your users they will not see the entry point on the home page, 7.5 was the first version with release. -Original Message- From: Martinez, Marcelo A marc...@cpchem.com

Re: release management

2011-02-16 Thread Rick Cook
Rest easy! You can use Change with or without Release. And yes, Release was introduced in 7.5, though the 7.6x versions are better and more fully supported. Rick On Feb 16, 2011 9:20 AM, Martinez, Marcelo A marc...@cpchem.com wrote: Hello Listers, I have 2 questions on release management. We

Re: release management

2011-02-16 Thread Martinez, Marcelo A
Great - Thanks Rick and Roger. Marcelo From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Cook Sent: Wednesday, February 16, 2011 9:25 AM To: arslist@ARSLIST.ORG Subject: Re: release management ** Rest easy! You can use Change

Release Management

2010-07-15 Thread Rick Cook
The Remedy Release Management is a new application for us, and we're struggling to figure out things like proper Categorization and Phase names. Anyone know of any Best Practice data rules that one could use to set those up? Anyone with experience with the app. with some lessons learned to share

Re: Release Management

2010-07-15 Thread Guillaume Rheault
Subject: Release Management ** The Remedy Release Management is a new application for us, and we're struggling to figure out things like proper Categorization and Phase names. Anyone know of any Best Practice data rules that one could use to set those up? Anyone with experience with the app

AD: Effective Release Management for BMC Remedy Applications

2010-03-04 Thread Simon Urquhart
Abydos are pleased to announce that we will be holding a webinar on Abydos Analyser, the Release Management Tool for BMC Remedy Applications on Tuesday Mar 9th at 11:00am EST, (10:00am Central, 8:00am Pacific, 4:00pm UK, 5:00pm CET). Register here: https://www2.gotomeeting.com/register

Problem with Release Management 7.5

2010-01-17 Thread Kali Obsum
2) Also, we're missing some parts in the Release Management Console such as: a) No Show Details link on top of the table containing the list of Releases (beside the Create, View, and Print links) b) Under Functions in the Console pane, we're missing the Release Change and Survey functions

Process Related -- Release Management

2009-03-25 Thread Zenith Victory
Hello! Currently we have on-demand / adhoc Release schedules. I am trying to streamline our process by introducing Release Management with quarterly (periodic) releases. Any recommendations or any proven Release methodology that you have been able to implement and follow consistently

Release Management in ITSM 7

2006-10-11 Thread Monroe, [EMAIL PROTECTED]
From what I have read in the User Guides, the CMDB supports Release Management but that's about all the documentation I can find about doing Release Management in Remedy. When ITIL talks about the Release Record, is that the Change Request form or the tasking form in Remedy? Thank you John