Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-29 Thread Zeeshan Zakaria
Won't it be better that you two communicate directly with each other than using a public mailing list? Or is it how QueueMetrics communicate with its clients? Zeeshan A Zakaria -- www.ilovetovoip.com On 2010-09-28 10:29 AM, bruce bruce bruceb...@gmail.com wrote: Hi Marco, Thanks. I will await

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-29 Thread Darren Wiebe
Maybe we should ask the client who initially emailed Queuemetrics on a public mailling list. A little bit of patience on his part might be more appropriate than this. Darren Wiebe On 29/09/2010 8:41 AM, Zeeshan Zakaria wrote: Won't it be better that you two communicate directly with each

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-28 Thread bruce bruce
Hi Marco, Thanks. I will await your instructions. We are anxious to get our new license so please help us get this over with as this is the first customer and we have another one waiting till we get the results. Regards, Bruce On Tue, Sep 28, 2010 at 1:13 AM, Marco Signorini

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-27 Thread bruce bruce
Hi Marco, I tired sending an e-mail to you privately but your provider is rejecting as this address doesn't exist. Are you still in business with the same e-mail address? Regards, Bruce On Sun, Sep 5, 2010 at 4:52 PM, Marco Signorini marcota...@libero.itwrote: Hi, I'm sorry to hear that we

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-27 Thread Marco Signorini
Hi Bruce. I've received it.. But it was at 3.00am in Europe so I was sleeping... I'll answer as soon I'll be in the office. Thanks. Marco. Inviato da iPhone Il giorno 28/set/2010, alle ore 02.58, bruce bruce bruceb...@gmail.com ha scritto: Hi Marco, I tired sending an e-mail to you

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-07 Thread bruce bruce
Thanks Matt. Now, I really want to live in Italy :-) I have already received feedback on the forum just like Marco promised. One of his posts seems to have rectified 90% of my issue already. Thanks for the feedback. On Mon, Sep 6, 2010 at 1:14 AM, Matt Riddell li...@venturevoip.com wrote:

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-07 Thread Matt Riddell
On 8/09/10 2:32 PM, bruce bruce wrote: Thanks Matt. Now, I really want to live in Italy :-) I know! Tell me about it :D I have already received feedback on the forum just like Marco promised. One of his posts seems to have rectified 90% of my issue already. Cool. Thanks for the feedback.

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-05 Thread Marco Signorini
Hi, My answer is quite biased because I'm working since two years as QueueMetrics developer. I can confirm that the Company comprises more than one person and is increasing their staff but, in this period, the person that normally act as customer front end is out for his annual holiday

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-05 Thread bruce bruce
Thanks for the input guys. However, as a service provider I will become very careful in my dealings with a company which has a forum up and doesn't post a single response to any of it's users in 10 Days (last post responded August 27th). Who doesn't go on Holidays? But we all make sure that there

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-05 Thread Matthew J. Roth
Bruce wrote: However, as a service provider I will become very careful in my dealings with a company which has a forum up and doesn't post a single response to any of it's users in 10 Days (last post responded August 27th). Who doesn't go on Holidays? But we all make sure that there are

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-05 Thread bruce bruce
You shouldn't really take this personally. ***More importantly, you should NEVER try to censor people on a public forum like this list. I am sure there are moderators for this who will act when needed. Your attempts are really futile. As I mentioned I really like the product but I do form an

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-05 Thread Marco Signorini
Hi, I'm sorry to hear that we have a potential customer unsatisfied and I'm taking the responsibility to search your post in QM forum and to answer you personally tomorrow morning (here is now Sunday, 22:50PM). Moreover, but this is my personal idea, I wouldn't base my opinion on a particular

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-05 Thread bruce bruce
Thanks for the feedback Marco. I will keep it in mind to contact directly next time. I didn't want to spend your resources when I am demoing the system. I believe in paid support and occasional support on the forums if one exists for a project. It just got me that there was no response in few

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-05 Thread Matt Riddell
On 6/09/10 1:44 AM, bruce bruce wrote: Thanks for the input guys. However, as a service provider I will become very careful in my dealings with a company which has a forum up and doesn't post a single response to any of it's users in 10 Days (last post responded August 27th). Who doesn't go

[asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-04 Thread bruce bruce
Hi Everyone, I know that this question might not be DIRECTLY related to Asterisk but since I was pointed to QueueMetrics from this list, I am wondering if anyone has purchased their license and their support package and had any trouble reaching them? I am testing their software, but they are

Re: [asterisk-biz] QueueMetrics support SLA - Are they usually available for support or are they a really small one man run company?

2010-09-04 Thread Alex Balashov
There is definitely more than one person there; however, it is neither unusual nor a deviation from industry practice for small software companies to devote more or less one person to answering support questions full-time, with the rest in engineering/development and/or sales/marketing.