can tell) records the same sequence of events. We would
like to know which agents to publicly cane for missing calls and being
logged out by the system. I am probably missing something obvious. Thanks.
Jim Friedeck
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It is done. Let me know if there is anything I can do to expedite all
this. Thanks!
Jim Friedeck
--
TC wrote:
Jim
check and make sure logger.conf logs debug to the log file
start * with -vvvgnc
get it to seg fault, & find the name of the core.pid file
nswer): No one is
answered queue q_lo_1
I don't understand where the default context comes from in the message
'No such extension/context [EMAIL PROTECTED]'. Where do I tell the queue app
the proper context? Any ideas?
Jim Friedeck
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o the next CSR in line. Is this scenario possible? I'm not
currently a 'phone guy' so I apologize for any incorrect terminology.
Thanks
Jim Friedeck
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Thanks. It worked. Good thing to know. My system (mdk9.1) doesn't have a
man page for kill.
Jim Friedeck
---
Todd Lieberman wrote:
kill -9
--
Todd Lieberman
800-675-3078
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Beha
load
order? Thanks.
Jim Friedeck
--
Brian West wrote:
Ok just had my boss point something out:
"I'd think dumping calls on most-idle would be fairly straightforward, but
could be skewed if agentA is on a 40 minute call, agentB has a bunch of
ght now. Thats why I posted to the list so Mark could get
an idea of what people would like to see before he fixes fewestcalls and
leastrecent logic.
bkw
On Mon, 11 Aug 2003, Jim Friedeck wrote:
In our original spec for Digium, leastrecent was specifically 'agent who
answered a call longes
I won't as soont as I get asterisk configured. I'm only using X while
I'm configuring and building *. It's easier that switching console screens.
Jim
Tilghman Lesher wrote:
On Friday 08 August 2003 17:07, Jim Friedeck wrote:
Martin,
Trie
How do I stop asterisk when it is in a bad mood? It keeps dialing
extensions and won't listen! I tried kill . No go. I don't want to
have to reboot again. Thanks.
Jim Friedeck
P.S. I love it when my boss looks over my shoulder and I don't have an
answer when he says: 'So
Thanks! I'm trying that now.
Jim Friedeck
Armand A. Verstappen wrote:
out. Is there some way to distunguish them in CDR? I also noticed the
management interface maintains a Unique ID for each call and lets that
call be traced throughout its
Thanks! I don't know why that works. Where is that behaviour documented?
Also is there any way to turn off the '#' to confirm so the agent can
just pick up the phone to answer the call? I'm running CVS as of about
an hour ago. Thanks again.
Jim Friedeck
--
Beautiful. Thanks!
Jim Friedeck
TC wrote:
Jim
I added a patch that mark got into cvs last night
use
ackcall=no
in agent.conf
-Original Message-
From: Jim Friedeck <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED] <[EMAIL PROTECTED]>
Date: August 6, 2003 1:46 PM
l with all
channels on-hook. It also forgot that our incoming line hung up. At
least we aren't production yet. Thanks. I'm going home now. Long day.
Jim Friedeck
--
Martin Pycko wrote:
Try first to stop it :
asterisk -rx "stop now"
then killall -9 ast
about troubleshooting. Any ideas?
Jim Friedeck
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with which reports are generated. Thanks!
Jim Friedeck
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I don't think that's the same unique id. It changes for each record in
the CDR. I believe the management interface unique id is maintained as
specific to each incoming or 'original' call. Any ideas?
Jim Friedeck
-------
Jim Friedeck wrote:
Thanks!
Thanks to Digium for the fine work they are doing on queue app! Does
anyone know the progress on the monitor app recording to one file or
synchronizing the two files' start and end times? Thanks.
Jim Friedeck
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Mark,
Any news on the enhanced queue app progress? Just wondering.
Jim Friedeck
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ion's
PBX communication after gastman. Good luck!
Jim Friedeck
-
Derek Barber wrote:
Jim,
thanks for your reply, that is very helpful. We actually are planning
on using Linux for our remote agents so the screen-pop will be a linux
application. Do you know if
on the new queue app. Asterisk scales to many PBX servers and
they can all talk to each other and store call info on the same
database. If you need reporting you will have to do that yourself with
something like Crystal Reports. Good luck.
Jim Friedeck
-
l. Maybe a better power supply will be needed soon. I've
compared it with the telco vendors' machines we were quoted and I am
saving 90% for the bare computer hardware. My 2 cents. Good luck.
Jim Friedeck
-
Brancaleoni Matteo wrote:
from my lit
call center solution in future,
and really excited about this thing. BUt I`m ashamed to say tham I`m
not familuar with the terms, and what do "wrap-up" mean?
-Original Message-
From: Jim Friedeck [mailto:[EMAIL PROTECTED] Sent: Tuesday, July
01, 2003 3:52 PM
To: [EMAIL PROTECTED
That would be excellent. Thanks.
Jim Friedeck
Mark Spencer wrote:
Could probably make '#' terminate wrapup time immediately or something.
Mark
On Tue, 1 Jul 2003, Jim Friedeck wrote:
Mark,
How hard would it be to write a simple app to cancel wrap
ck. I'm leaving for home now and will be back in the
morning so if anyone posts to this thread I'll get back to you then.
Thanks again.
Jim Friedeck
--
James Golovich wrote:
This might fit in with something I've worked on a bit but ha
et is limited. I only asked for the stuff we need. Anyone else
is more than welcome to try. Anyone? Bueller?
Jim Friedeck
--
John Todd wrote:
I think the key point to the queue application was hit upon earlier:
statistics. About one-half of the problem
Mark,
How hard would it be to write a simple app to cancel wrap-up via an
extension? Like dialing *99 to short- out the remaining wrap-up time?
Jim Friedeck
---
Mark Spencer wrote:
Should wrap up time be something associated with a queue, or with an
agent?
Mark
On
wrap up time be something associated with a queue, or with an
agent?
Mark
On Tue, 1 Jul 2003, Jim Friedeck wrote:
Will try to change to this:
Agent picks up phone and dials extension to 'login app':
exten => 750,1,QueueLogin(, wrap-up-time)
This would allow for quick ag
Excellent idea! I will see if we can do it. Thanks.
Jim Friedeck
-
TC wrote:
Will try to change to this:
Agent picks up phone and dials extension to 'login app':
exten => 750,1,QueueLogin(, wrap-up-time)
This would al
incorporating into a Customer Management System for our call center.
Does anyone know of an Asterisk function that will report how many calls
are on hold in a queue? Thanks for your time.
Jim Friedeck
[EMAIL PROTECTED] wrote:
Have you considered how statistics
g out if more time was needed. I could not think of a quick way
to cancel wrap-up waiting. Our Inter-Tel has a programmable wrap-up
cancel button. I don't think this would be very easy on POTS phones. Any
ideas?
Jim Friedeck
--
TC wrote:
I have also c
may not have thought of something important. It will be released to all Asterisk users
by Digium. Thanks for your time.
Jim Friedeck, CIO
Carhill Enterprises
--
Hi Jim,
Martin has review the specification you have sent and it is in line with
what we originally quoted
Don't forget you mst have MySQL-dev package installed for the cdr_mysql
app to be compiled when you build Asterisk. The Makefile looks for the
MySQL includes and libraries. Good luck.
Jim Friedeck
Ing. Angel Gomez Garcia wrote:
hostname=localhost
dbname=asteriskcdrdb
password=
S_DRAWABLE (drawable)' failed
Other errors are like this one. I apologize if this has been addressed
previously but a quick search in the list turned up nothing. Any quick
ideas?
Jim Friedeck
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Is it possible to specify a 'wrap-up' time in a queue so agents will
have a specified amount of time to complete tasks between calls unless
they hit a key on the phone? As it is they can recieve a call moments
after they hang up with no 'down time'.
etary system.
Thanks for your time.
Jim Friedeck
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