Johann,I'm using callback for the login method. That definitely makes sense, I'll try it out and see. Thanks!Kyle SextonOn 4/17/06, Johann
<[EMAIL PROTECTED]> wrote:
How do you use the agents? Callback or on-hook? If callback you can direct thecalls to another context that doesn't have the fai
How do you use the agents? Callback or on-hook? If callback you can direct the
calls to another context that doesn't have the fail over to voicemail.
--johann
Kyle Sexton wrote:
All,
I am experiencing an issue where if an agent is logged into the queue,
but has their client closed. It ap
All,I am experiencing an issue where if an agent is logged into the queue, but has their client closed. It appears that when the queue calls the agent, it goes through the macro I have setup for that user and will dump them to voicemail if unavailable. This pulls the call out of the queue, which
