On Tue, 2 Nov 2004, TC wrote:
> > I have been thinking about adding inter-queue dependencies to ICD. It
> > seems better suited to more advanced queues than the built in queue
> > system.
> >
> > Another option in icd would be to keep all callers in one queue and then
> > pop the first customer wh
> I have been thinking about adding inter-queue dependencies to ICD. It
> seems better suited to more advanced queues than the built in queue
> system.
>
> Another option in icd would be to keep all callers in one queue and then
> pop the first customer whose profile matches the agent. That change
On Tue, 2 Nov 2004, Jonathan Moore wrote:
> Yes, I am aware of these settings, but unfortunately I know of no way to set a
> penalty flag for a dynamic agent. They have to be dynamic, because they agents
> log in and out to go on break, on/off shift and the command for adding them in
> this manne
Below...
> Jonathan Moore wrote:
> > I have a client that uses two queues for a customer support application.
> One
> > queue is for english speaking customers. The other is for spanish.
> >
> Try this in queues.conf:
>
> [english]
> :
> :
> member => Agent/1000
> member => Agent/1001
> member =
Jonathan Moore wrote:
I have a client that uses two queues for a customer support application. One
queue is for english speaking customers. The other is for spanish.
This is a small company and they have one dedicated call agent for answering
spanish calls. They don't get many spanish calls, so thi
I have a client that uses two queues for a customer support application. One
queue is for english speaking customers. The other is for spanish.
This is a small company and they have one dedicated call agent for answering
spanish calls. They don't get many spanish calls, so this agent is also part
