Hello,
I'm glad you use XC-AST. What you say might be interesting, something like
an hourly call center capacity usage that might as well tell the agent
usage per penalty level.
In the next versions, we will anyway add a realtime queue monitoring
mechanism, so you can leave a browser open and
Hi,
Thanks for the great software. I use this almost daily to monitor our
call queues. We have a relatively small queue, with three support
agents.
One thing that I would love to be able to see in the reports (if it is
possible) is to tell when more than one agent is active. We have
three agen
Hello list,
I'd like you to know that version 0.3.5 of XC-AST is out - now it is all
translated into English and has a 20 page user manual, so I guess it's a
bit more user friendly. See http://demo.xcept.it/xc-ast
Plans for the future include a real time queue monitoring feature; I was
wonde
