-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Robin
Rodriguez
Sent: Tuesday, August 05, 2008 11:23 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue Penalties not working properly
Syed Nasruddin wrote:
Hi
Hi,
I am using Asterisk 1.4.18. I am implementing Penalties for my agents.
What is happening: two agents configuired one agent with penalty 1 and
the other with penalty 2. All the calls must go first to Agent 1 and if
his line is busy then only then agent 2 will get the call. However my
queues
Syed Nasruddin wrote:
Hi,
I am using Asterisk 1.4.18. I am implementing Penalties for my agents.
What is happening: two agents configuired one agent with penalty 1 and
the other with penalty 2. All the calls must go first to Agent 1 and
if his line is busy then only then agent 2 will get
On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez
[EMAIL PROTECTED] wrote:
Syed Nasruddin wrote:
Hi,
I am using Asterisk 1.4.18. I am implementing Penalties for my agents.
What is happening: two agents configuired one agent with penalty 1 and
the other with penalty 2. All the calls must go
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue Penalties not working properly
On Tue, Aug 5, 2008 at 8:47 AM, Robin Rodriguez
[EMAIL PROTECTED] wrote:
Syed Nasruddin wrote:
Hi,
I am using Asterisk 1.4.18. I am implementing Penalties for my
agents.
What
agent(s).
Regards,
Atis
Thanks
Syed nasr
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Steve
Totaro
Sent: Tuesday, August 05, 2008 5:59 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue
: Tuesday, August 05, 2008 7:03 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue Penalties not working properly
On Tue, Aug 5, 2008 at 5:27 PM, Syed Nasruddin [EMAIL PROTECTED]
wrote:
Cannot i use ringall strategy with penalties???
Will rrmemory
] On Behalf Of Atis
Lezdins
Sent: Tuesday, August 05, 2008 7:03 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Queue Penalties not working properly
On Tue, Aug 5, 2008 at 5:27 PM, Syed Nasruddin [EMAIL PROTECTED]
wrote:
Cannot i use ringall
Syed Nasruddin wrote:
Actully the way I want the penalties functionality to behave it is not
doing it accordingly. I am right now using ringall. Set penalty 1 for
one agent and 2 for secnd agent. All the calls come in and go to first
agent#1 having penalty one. But the second call also go to
