BJ Weschke wrote:
On 2/2/07, Thomas Winter [EMAIL PROTECTED] wrote:
Hi,
I have an queue stored in relatime and defined members called through
LOCAL/
I found out that if I call the members through the LOCAL think the queue
statistics is not updated.
Any idea, or isnt possible to call
On 2/2/07, Thomas Winter [EMAIL PROTECTED] wrote:
Hi,
I have an queue stored in relatime and defined members called through
LOCAL/
I found out that if I call the members through the LOCAL think the queue
statistics is not updated.
Any idea, or isnt possible to call members with LOCAL
Michiel van Baak wrote:
On 17:36, Thu 18 Jan 07, Lee Jenkins wrote:
Michiel van Baak wrote:
exten=999,1,Queue(support,tr|||60)
and never put it back. From there it was a downward spiral ;)
If you remove the r, does that fix the issue ?
Yes. It did. Still not sure why it didn't work
On 15:48, Thu 18 Jan 07, Lee Jenkins wrote:
Hi all,
I have configured the queue below, but when I go into the queue,
asterisk does not announce hold time:
[support]
musiconhold=default
strategy=ringall
context=check_time
timeout=20
wrapuptime=1
maxlen=3
announce-frequency=5
Michiel van Baak wrote:
What's the line in extensions.conf to go into the queue ?
I found out that if you use the r flag there (provide
ringtone) the announcements wont work.
Odd. I *did* originally have it set to use MOH:
exten=999,1,Queue(support,t|||60)
but it didn't work (for whatever
On 17:36, Thu 18 Jan 07, Lee Jenkins wrote:
Michiel van Baak wrote:
What's the line in extensions.conf to go into the queue ?
I found out that if you use the r flag there (provide
ringtone) the announcements wont work.
Odd. I *did* originally have it set to use MOH:
The easy answer is to use the r switch with Queue, still you may want to
use a MOH that fakes a ringing tone in order to have audio messages
smoothly mixed in :)
l.
On Thu, 11 Jan 2007 23:33:40 +0100, Ex Vitorino [EMAIL PROTECTED]
wrote:
Hello List,
This must be an easy one...
Queue option r, like so:
Exten = s,1,Queue(somequeue|r)
Try 'show application queue' at the CLI
Wes Baehr
-Original Message-
From: [EMAIL PROTECTED] [mailto:asterisk-users-
[EMAIL PROTECTED] On Behalf Of Ex Vitorino
Sent: Thursday, January 11, 2007 5:34 PM
To: Asterisk Users
Record a ring tone file as the default
Henry L.Coleman CEO
*VoIP-PBX* 1-866-415-5355
Toronto Ontario
Canada
Queue option r, like so:
Exten = s,1,Queue(somequeue|r)
Try 'show application queue' at the CLI
Wes Baehr
-Original Message-
From: [EMAIL PROTECTED]
Andre,
Inside [your-queue] on queues.conf:
servicelevel = 30 ; seconds
With this, SL will show how many calls were answered whitin 30 seconds
Take a good look at the sample queues.log :)
[]'s
MM
-Original Message-
From: Andre Courchesne - Consultant [EMAIL PROTECTED]
To:
Hello and thanks for a reply. If I understand correctly, maxlen parameter
limits total number of people waiting in queue, and I don't want to limit this,
it just seems strange to me that asterisk lets ring all waiting people
even on busy agents)
On 2007-01-03, Ex Vitorino wrote:
Nikola,
My GXP2000 does what you are talking about. I solved the problem by
assigning lines 2-4 to other extensions which are not queue agents.
Then those lines don't ring.
hth
-t-
On Jan 2, 2007, at 5:03 PM, Nikola Ciprich wrote:
Hello,
I'm using asterisk queues, for reception phone, and I
Nikola,
Check the maxlen parameter for the queue... Also check the sample
queues.conf distributed with Asterisk source, which somehow includes
queue parameter documentation.
If set, maxlen will limit the number of calls in the queue.
Cheers,
--
Ex Vito
On 1/2/07, Nikola Ciprich [EMAIL
Thomas Kenyon wrote:
On a slightly different tone, has anyone written a queue viewer that
runs as a daemon and serves the pages to the viewer rather than creates
a manager login/logout event every few seconds? (If not I'll write one
myself, but worth checking first).
Just written one, so
-Original Message-
From: [EMAIL PROTECTED] [mailto:asterisk-users-
[EMAIL PROTECTED] On Behalf Of brandon kruz
Sent: Tuesday, November 07, 2006 8:05 PM
To: asterisk-users@lists.digium.com
Subject: RE: [asterisk-users] Queues and multiple lines
Using SIP:
Just create another user
The default queue configuration would achieve this. Based on your queue
calling method (ringall, roundrobin, etc), all the agents would be able to
receive the 2nd call, and whoever answers it first gets it.
Wes Baehr
-Original Message-
From: [EMAIL PROTECTED] [mailto:asterisk-users-
Using SIP:
Just create another user account
say the softphones user's name is bob:
create [bob] (bob's main line on his softphone)
create [bob1] (same configuration options, then you can do
all your other configurations for this user )
hope this helps
anyone is open to correcting me :]
my 2
Apologies,
This was my bad, the manager is reporting back all queues - it
appears to be a coding issue in the script that is not showing all
the queues.
Sorry for wasting bandwidth.
Matt Brown
[EMAIL PROTECTED]
On 5 Jul 2006, at 15:44, Matt Brown wrote:
Hi,
We have and * box which
On 7/3/06, Tristan [EMAIL PROTECTED] wrote:
Hi everybody !
I need to play a file to customers when an agent answered the line to
tell them it's their turn but I don't want to do periodic annoucements,
Is there a way or something I misunderstood in the voip.org docs because
I can't do this for
Good news !!!
Do you think I'll be able to use /trunk version of app_queue against
1.2.9.1 ? Or what (stable) version should I'll be looking to use this ?
Thanks,
Tristan
BJ Weschke a écrit :
On 7/3/06, Tristan [EMAIL PROTECTED] wrote:
Hi everybody !
I need to play a file to customers
I'm not sure you can do it if you want a play a file to the caller when
your agents pick up the line. I believe you may want to use a dial macro -
option M() - in the dial command that the local channel runs in order to
connect to the callback agent. see
The dial macro works only for the agent called and not for the caller...
I already use it and it's quite usefull to play different annoucements
to the agent but that's useless for the caller as the bridge is done
after the end of the macro...
I only need to tell the caller that his line has
I have a feeling that going after the C code will be easier than using a
multiple dial to create a conference, join it, play the file and all such
things. It would be very nice, in any case, if the queue app had dialplan
callback points, so that you could make such things easier
l.
What version of Asterisk ?
Tristan wrote:
Hi List,
Just one more question that may sounds stupid to some people but I can't
find the solution for now,
I have the following dialplan:
exten = queue,n,Queue(myqueue)
exten = queue,n,NoOp(ENDQUEUE)
I don't understand why the NoOp is never
Thanks for your answers,
The problem is that I already use the hangup entry for action when there
is hangup
The macro is triggered but I need to continue the call after the queue...
Exemple:
[mycontext]
exten = queue,n,Queue(myqueue)
exten = queue,n,Goto(someexten,s,1)
exten =
Tristan wrote:
Thanks for your answers,
The problem is that I already use the hangup entry for action when
there is hangup
The macro is triggered but I need to continue the call after the queue...
Exemple:
[mycontext]
exten = queue,n,Queue(myqueue)
exten = queue,n,Goto(someexten,s,1)
exten
That was the good way to proceed thanks !
Doug Lytle a écrit :
Tristan wrote:
Thanks for your answers,
The problem is that I already use the hangup entry for action when
there is hangup
The macro is triggered but I need to continue the call after the
queue...
Exemple:
Well it depends if you want the caller to stay on the line afterwards. I had to
do something similar when we wanted to get some feedback from the customer after
they talked to an agent.
Basically you need to use a Local channel that will call the queue() app and
return after it is done for
- Julian Lyndon-Smith [EMAIL PROTECTED] wrote:
the call :) I suspect that this is because it is the local channel
that
is being hung up as the call in the Queue has been connected to the
sip/456 call.
That is correct.
Is there any way of passing variables back up from the local
Thanks Kevin,
I ended up using a db method on a family/uniqueID key, because I can
pass the uniqueId downstream.
I was trying to solve a problem where a call coming into an agent may
get transferred around to other agents, and I was wanting to send a
signal to the final agent from the
On 6/13/06, Julian Lyndon-Smith [EMAIL PROTECTED] wrote:
When a caller in the queue is connected to an agent, the call is placed
to the extension and context specified using Agentcallbacklogin. This
allows for me to add extra things to the diaplan *before* calling the agent.
Now, I want to be
- Julian Lyndon-Smith [EMAIL PROTECTED] wrote:
Now, I want to be able to use a device, rather than agents. So I can
use
addQueueMember and add my SIP device. However, I still want to do a
couple of things before the device is called.
This is what the Local channel (chan_local) is for.
Many thanks :)
I was currently trying to add a macro to app_queue.c (like Dial) but
will now abandon with indecent haste and use this !
Julian.
Kevin P. Fleming wrote:
- Julian Lyndon-Smith [EMAIL PROTECTED] wrote:
Now, I want to be able to use a device, rather than agents. So I can
On 5/23/06, Matt [EMAIL PROTECTED] wrote:
Hi,
If an agent doesn't take a call.. is there some way I can PAUSE them
instead of logging them out?
___
In what context do you want to pause them? If queues, check out
PauseQueueMember.
--
Bird's The Word
Right. I understand PauseQueueMember.. that wasn't my question. My
question was... if a call rings through a member, and they don't
answer it. Can I have asterisk pause them, INSTEAD of logging them
out of the queue? Or, for that matter.. have asterisk do something
other then logging them
On 5/23/06, Matt [EMAIL PROTECTED] wrote:
Right. I understand PauseQueueMember.. that wasn't my question. My
question was... if a call rings through a member, and they don't
answer it. Can I have asterisk pause them, INSTEAD of logging them
out of the queue? Or, for that matter.. have
On 5/23/06, BJ Weschke [EMAIL PROTECTED] wrote:
On 5/23/06, Matt [EMAIL PROTECTED] wrote:
Right. I understand PauseQueueMember.. that wasn't my question. My
question was... if a call rings through a member, and they don't
answer it. Can I have asterisk pause them, INSTEAD of logging them
Matt,
Matt wrote:
Hi,
If an agent doesn't take a call.. is there some way I can PAUSE them
instead of logging them out?
Sorta, I haven't had time to test it. But you could do something like the
following:
* Use callback agents and have them log into a separate context
This is not the right place for help with AAH. Use the AAH forum at sf.net.
If it is just hanging up on users, it is not configured properly.
-Kerry
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of
Patrick Siglin
Sent: Sunday, April 30, 2006 8:25
It works very well, but has one major flaw: the calls that get to the queue
will be distributed using the queue´s strategy (random for example), but the
calls that goes directly to the extensions before being queued go in a
static order (roundrobin without memory) and so they will overload the
On 04/21/06 05:35 Sean Kennedy said the following:
I have a vague memory of reading about this somewhere, but searched @
the wiki AND through google aren't turning up anything useful.
take a look at http://bugs.digium.com/view.php?id=6897
there's a patch there for 1.2 with another for trunk
From:
http://www.voip-info.org/wiki/view/Asterisk+cmd+AgentCallbackLogin
More info
Unlike with AgentLogin the agent is not permanently off-hook (on-line).
Instead the agent will be called at the designated extension when a new
queue caller has been assigned to him. The agent goes off-hook
maybe this could be solved using Local channel as members, and limiting calls to the agent (actually an extension if using Local/[EMAIL PROTECTED]) in the dialplan with GROUP and GROUP_COUNT
2006/4/10, Marco Campos [EMAIL PROTECTED]:
Instead of call-limit=1 try o use incominglimit=1. Note that
Instead of call-limit=1 try o use incominglimit=1.
Note that this is not a fix, but more a workaround... I guess the
queue module still has allot of bugs... or it isn't sufficiently documented
to be correctly used.
-Mensagem original-
De: [EMAIL PROTECTED]
[mailto:[EMAIL
- Original Message -
From: Wes Baehr [EMAIL PROTECTED]
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
asterisk-users@lists.digium.com
Sent: Monday, April 03, 2006 3:16 PM
Subject: [Asterisk-Users] Queues - Dumb question
It was my understanding that when an agent answers
] On Behalf Of Mojo with
Horan Company, LLC
Sent: Thursday, March 16, 2006 7:21 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Queues Not Reporting Estimated Hold Time
When you upgraded to 1.2.5 did you remove your old asterisk-sounds but
forget
Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Mojo with
Horan Company, LLC
Sent: Thursday, March 16, 2006 7:21 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Queues Not Reporting Estimated Hold Time
When you upgraded
When you upgraded to 1.2.5 did you remove your old asterisk-sounds but
forget to reinstall it? (Not positive, but) could be that the prompts
you need are in asterisk-sounds
Michael J. Liberatore wrote:
I am running 1.2.5 with a simple queue and have announce-holdtime = yes
in queues.conf for
kurtz wrote:
I've had no luck using a Zap extension as a member in a queue.
member = Zap/123444 doesn't seem to ring.
That is not a valid member string for a queue. Zap/1 (as in channel 1)
is, but Zap/1/1234 is not. What you specified would look for channel
'123444', which I'm sure
Is it possible from within the dialplan to determine if an Agent channel is
already a member of
a queue? Would like to use this as part of a check that will play a message
if the agent is the
last person to log off the queue.
I can sorta do it by using AddQueueMember and checking
I see what you mean and already have the option turned on. However the entries
in astdb
are a bit odd:
//Agents/40042: [EMAIL PROTECTED];4004
//Agents/4005 : [EMAIL PROTECTED];4005
//Agents/4011
Checked the code and the queuename is not included regardless. I looked
at the public SVN and it appears to be the same there as well. So
I will have to come up with an alternative solution in the mean time.
--johann
Johann wrote:
I see what you mean and already have the option turned on.
I see what you mean and already have the option turned on. However the
entries in astdb
are a bit odd:
//Agents/40042: [EMAIL PROTECTED];4004
//Agents/4005 : [EMAIL PROTECTED];4005
//Agents/4011
Service Level is defined as the percentage of calls answered within x
seconds. A typical service level target would be 80% of all calls
answered (meaning delivered to an agent) within 20 seconds of being
queued.
Bill Hunt
Stroudwater Contact Point
207 347 8080 x219
877 870 1234 Toll Free
James Armstrong wrote:
I have a question. Is there any way to have a caller entering a Queue
to go to voicemail if there is only one Agent and that extension has
the phone set to DND? We have one extension that is the primary
service technician and have it set to always be a member / logged
Tried that. The queue has a static agent of SIP/107. When calling the
queue it shows 107 as being BUSY (DND enabled). The caller just stays in
the queue. What I really need is to have the caller stay in queue when
the extension is busy (because that is that queues are all about), but
have the
Hello James,
you could approach this problem in many a way. I'd suggest to make your
support guy log on to the queue using AgentCallBack and enforce
joinempty=no in the queue itself. When your agent goes to lunch, he logs
off and people cannot join the support queue anymore, so you move
No. I've not had the problem you've mentioned. You can post your
relevant extensions.conf, queues.conf, and agents.conf either here or
in the bugs.digium.com Bug Tracker and someone will take a look at
your problem.
On 11/7/05, Urban [EMAIL PROTECTED] wrote:
after we upgraded to beta 2 incoming
Hello,
you should use asterisk agents and you'll see that the problem will go
away.
Bye
l.
On Tue, 18 Oct 2005 14:13:32 +0200, [EMAIL PROTECTED] wrote:
Hi,
I'm running 1.2 beta1 in a mini call center.
I have 3 queues with 10 operators, and I'm running into some trouble
because when
show
application Queue is your friend.
De: Sander [mailto:[EMAIL PROTECTED]
Enviado el: viernes, 23 de septiembre de 2005 13:11Para:
'Asterisk Users Mailing List - Non-Commercial Discussion'Asunto:
[Asterisk-Users] Queues
Hi there i need to
know if there is a wayto play a ringing sound
Sander wrote:
Hi there i need to know if there is a way to play a ringing sound to
a caller the enters a queue so i don't want to have music onhold and i
need it to be behind the answer option like this
exten =1,1,Dial(sip/10,10)
exten =1,2,Answer
exten =1,3,Queue(test)
How about
Oh thanks i looked over the r option for queues :)
-Oorspronkelijk bericht-
Van: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Namens Doug Lytle
Verzonden: vrijdag 23 september 2005 13:39
Aan: Asterisk Users Mailing List - Non-Commercial Discussion
Onderwerp: Re: [Asterisk-Users] Queues
Hi
So if I have this
queues.conf
[general]
[default]
[example_queue]
music = default
strategy = rrmemory
context = queue-out ; Here we go when the caller presses a single digit,
while in the queue
timeout = 20
wrapuptime=10
announce-frequency = 30
announce-holdtime = yes
joinempty = yes
member =
Joseph wrote:
[snip]
exten = _6XXX,2,Busy
exten = _6XXX,3,Hangup
But the whole point is that I don't want the caller to hear a busy
signal or get hung up, I want the Queue to try the next available
agent. Which it does at the moment, just with the errors mentioned in
the error log
PLEASE FOR THE LOVE OF GOD put a NAME in your email program.. I'm
sure it makes going back and finding stuff in the archives when you
and about 100 other people use Asterisk in their names This
goes for anyone that uses Asterisk, Asterisk PBX or any form
there of .. lets put a name in
Adam Goryachev wrote:
[snip]
This busy means, tell the queue app that the agent is busy. The queue
app willl go try someone else. The caller will keep hearing music. :)
Julian, and others,
If someone offers you a suggestion towards solving your problem, you
might at least try it before
Brian West wrote:
PLEASE FOR THE LOVE OF GOD put a NAME in your email program.. I'm sure
it makes going back and finding stuff in the archives when you and
about 100 other people use Asterisk in their names This goes for
anyone that uses Asterisk, Asterisk PBX or any form there of ..
Thanks Adam, replies inline:
Adam Goryachev wrote:
On Thu, 2005-07-21 at 15:30 +0100, Asterisk wrote:
I've got several agents on a queue. However, they often forget to go
not ready or log off when they can't answer the phone.
I would like a person calling my queue to be on the queue for a
Asterisk wrote:
I've got several agents on a queue. However, they often forget to go
not ready or log off when they can't answer the phone.
I would like a person calling my queue to be on the queue for a max
of 2 minutes, and I'm using the rrmemory strategy.
I put a timeout of 12 on the
On Sat, 2005-07-23 at 06:35 -0400, Joseph wrote:
exten = _6XXX,2,Busy
exten = _6XXX,3,Hangup
But the whole point is that I don't want the caller to hear a busy
signal or get hung up, I want the Queue to try the next available agent.
Which it does at the moment, just with the errors
Round robin is designed to alternate between, in this case, the two agents.
At least that is how I understand the comment in the queues.conf file.
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Adam Goryachev
Sent: Thursday, July 21, 2005 11:18 PM
To:
On Thu, 2005-07-21 at 15:30 +0100, Asterisk wrote:
I've got several agents on a queue. However, they often forget to go
not ready or log off when they can't answer the phone.
I would like a person calling my queue to be on the queue for a max of 2
minutes, and I'm using the rrmemory
Asterisk doesn't have any magic way of knowing whether a SIP phone is
busy or not; the SIP way is that you just call the phone (ie send
an INVITE) and the phone then decides by itself what to do. It might
send back a Busy here response - in which case Asterisk gets the
message and tries someone
.
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] Queues configuration
|
|Anton Krall wrote:
|
| How do you do it? I mean, if a caller is already on the queue and
| suddenly all agents logoff.. How do you make the caller fall out of
| the queue
Anton Krall wrote:
Weird..
I also have joinwhenempty=no and user can still go into the queue without
any agents logged in.
Are you using queue members (specified in queues.conf or via
AddQueueMember()), or using agents (specified in agents.conf)? If the
latter, then the whenempty functions won't
a.m.
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] Queues configuration
|
|Anton Krall wrote:
| Weird..
|
| I also have joinwhenempty=no and user can still go into the queue
| without any agents logged in.
|
|Are you using queue members (specified
Anton Krall wrote:
I have my agents defined in agents.conf.. Damn.. I normally use
agentcallbacklogin.. So how can I use agentcallbacklogin and addqueuemember?
AddQueueMember does pretty much the same thing as AgentCallbackLogin, it
causes the queue to dial the agent when a call is being
Worth taking a look..thx!
|-Original Message-
|From: [EMAIL PROTECTED]
|[mailto:[EMAIL PROTECTED] On Behalf Of
|Kevin P. Fleming
|Sent: Domingo, 01 de Mayo de 2005 02:08 p.m.
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] Queues
Mmhh let me try that. Thx!
|-Original Message-
|From: [EMAIL PROTECTED]
|[mailto:[EMAIL PROTECTED] On Behalf Of
|Kevin P. Fleming
|Sent: Jueves, 28 de Abril de 2005 11:02 a.m.
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] Queues
.
|To: Asterisk Users Mailing List - Non-Commercial Discussion
|Subject: Re: [Asterisk-Users] Queues configuration
|
|Anton Krall wrote:
|
| How do you do it? I mean, if a caller is already on the queue and
| suddenly all agents logoff.. How do you make the caller fall out of
| the queue
Anton Krall wrote:
How do you do it? I mean, if a caller is already on the queue and suddenly
all agents logoff.. How do you make the caller fall out of the queue and
into an IVR where he can leave a message?
Have you read the sample queues.conf file? There is an option there
called
- Original Message -
From: Daniel Salama [EMAIL PROTECTED]
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Sent: Thursday, April 21, 2005 9:31 AM
Subject: [Asterisk-Users] Queues configuration
1) If I understand correctly, an agent can belong
Would you happen to have some sample config on how to do this? Is this
done in queues.conf or in the dial plan? Even pseudocode will help.
Thanks,
Daniel
On Apr 21, 2005, at 2:55 PM, Henry Devito wrote:
3) When callers call into the * box and the agents are busy, they
will be put on the queue.
- Original Message -
From: Daniel Salama [EMAIL PROTECTED]
To: Asterisk Users Mailing List - Non-Commercial Discussion
asterisk-users@lists.digium.com
Sent: Thursday, April 21, 2005 2:00 PM
Subject: Re: [Asterisk-Users] Queues configuration
Would you happen to have some sample config
Of Henry Devito
Sent: Jueves, 21 de Abril de 2005 01:56 p.m.
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Queues configuration
- Original Message -
From: Daniel Salama [EMAIL PROTECTED]
To: Asterisk Users Mailing List - Non-Commercial Discussion
Hello,
most phone models have a way of setting the maximum incoming call limit,
so I guess that if you set it to 1 the phone will signal busy when a
user is talking.
Another alternative would be to set up your queue using Agents; in this
case * knows whether an agent is busy or not and will
Subject
02/04/2005 01:57 Re: [Asterisk-Users] Queues
PM
After calls come in, it works fine, however, I notice that even when
SIP/602 is on the phone, Asterisk will still ring her. I believe its due
to
the fact that the phone support call-waiting. Is there anyway that I can
disable this support only on queues and ring the next extension in this
case,
Lars Fredriksson wrote:
I have benn playing a little with quesues tonight and I found out if there
are at least one member-extension free the announcement with p'the place
in the queue wont be played to the person who called in.
This is a change that went into CVS (and changed the default
Kevin P. Fleming skrev:
Lars Fredriksson wrote:
I have benn playing a little with quesues tonight and I found out if
there are at least one member-extension free the announcement with
p'the place in the queue wont be played to the person who called in.
This is a change that went into CVS
On Thu, 2004-12-30 at 21:37 +, Asterisk wrote:
Seeing as the leastrecent strategy does not work for us (it will
*always* call the leastrecent agent, even if that agent is busy, and
will not move to the next agent) I thought I'd try the roundrobin strategy.
This seemed to work -
Andreas Roedl wrote:
Hello!
How do I handle calls when they reach a queue that has no members?
Currently, the callers are thrown out, because of the
autofallthrough. The message is
app_queue.c:2094 queue_exec: Unable to join queue 'queue-name'
== Auto fallthrough, channel 'Zap/3-1'
Hello!
Am Dienstag, 21. Dezember 2004 13:59 schrieb Senad Jordanovic:
It seems that Queue() won't continue at a specific priority - like
n+101 - if there are no members in the queue.
Use...
Joinempty=yes
Perfect! Thanks.
Andi
--
- Andreas Roedl- Senior IT Manager
- NATIVE
PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Andreas
Roedl
Sent: 21 December 2004 14:52
To: asterisk-users@lists.digium.com
Subject: Re: [Asterisk-Users] Queues without members
Hello!
Am Dienstag, 21. Dezember 2004 13:59 schrieb Senad Jordanovic:
It seems that Queue() won't continue
Ben Merrills wrote:
When a new member is rejected from the queue (because there's a limit,
or there's no agents logged into the queue), is it possible to either
set an announcement, or to elevate the caller to a new priority (i.e.
n+100) or something?
I have been wanting this as well for some
Andreas Roedl wrote:
Hello!
Am Dienstag, 21. Dezember 2004 13:59 schrieb Senad Jordanovic:
It seems that Queue() won't continue at a specific priority - like
n+101 - if there are no members in the queue.
Use...
Joinempty=yes
Perfect! Thanks.
Andi
or, you could have used just a +1 as it would go
http://bugs.digium.com/bug_view_page.php?bug_id=195
hunt the bugs, someone else was doing one also.
James Sizemore wrote:
Can a call be kicked out of a queue if it reaches a specific timeout?
I don't see an obvious way to do this in either queues.conf or
extensions.conf any pointers or
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