drmatt wrote:
> No, I got that, I seem to be able to read. But my point is this. It's
> you who decided you have to get up at 6am at the weekend, not the
> vendor. Most normal people can manage to arrange a collection or post
> something without making a huge fuss about it.
>
> I agree that they
No, I got that, I seem to be able to read. But my point is this. It's
you who decided you have to get up at 6am at the weekend, not the
vendor. Most normal people can manage to arrange a collection or post
something without making a huge fuss about it.
I agree that they should pay return post if
drmatt wrote:
> Hmm. Your customers are ok with a double shipped item? I don't. I want
> something that hasn't been borrowed and "tested", thanks. If I buy new I
> expect direct from factory shipped.
>
> So, looks like this thread is going nowhere. OP won't post it, says it's
> too hard, despite
cliveb wrote:
> Unless I've got the wrong end of the stick, my understanding is that OP
> ordered a DAC+ but HiFiBerry sent a DIGI+ instead.
> And sending it back to Switzerland for a refund is a lot of hassle.
>
> I agree that this is not really acceptable. Given how cheap this device
> is, I a
Unless I've got the wrong end of the stick, my understanding is that OP
ordered a DAC+ but HiFiBerry sent a DIGI+ instead.
And sending it back to Switzerland for a refund is a lot of hassle.
I agree that this is not really acceptable. Given how cheap this device
is, I agree that the simplest solu
Hmm. Your customers are ok with a double shipped item? I don't. I want
something that hasn't been borrowed and "tested", thanks. If I buy new I
expect direct from factory shipped.
So, looks like this thread is going nowhere. OP won't post it, says it's
too hard, despite vendor offering to pay. If
toby10 wrote:
> If I were the vendor I'd do one of two things:
>
> 1. Refund customer, let customer keep item. Shipping such a small
> value item overseas 2 times is crazy.
>
> 2. Refund customer, have customer hold onto item, wait for another US
> sale, have customer ship item direct to new
drmatt wrote:
> Have to agree with one thing here - not their fault you have to travel
> so far to return the item.
>
> On the other hand I think the vendor has to take on all costs. They sent
> the wrong item, their fault entirely, so they will pay the shipping for
> that item. No way whatsoeve
If I were the vendor I'd do one of two things:
1. Refund customer, let customer keep item. Shipping such a small
value item overseas 2 times is crazy.
2. Refund customer, have customer hold onto item, wait for another US
sale, have customer ship item direct to new US sale/customer. Vendor
co
Have to agree with one thing here - not their fault you have to travel
so far to return the item.
On the other hand I think the vendor has to take on all costs. They sent
the wrong item, their fault entirely, so they will pay the shipping for
that item. No way whatsoever I would ever pay any ship
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