Tbh eSLAs don’t let you schedule a churn.
You can schedule a churn by:
1. Logging the order on the day you want it done (because it’s usually done
<60min)
2. It requires a tech for churn (or: service class 32 requiring cut in for
FTTc) thus schedule tech for that day.
NBNCo order systems do n
Hey Sean,
The following may be of use to you. The TLDR is, you get what you pay for.
*wink*
[image: image.png]
Further is provided here,
https://www.nbnco.com.au/business/product-and-technical-information/enhanced-service-levels
.
Best of luck!
Regards,
Brad
On Sat, 3 Oct 2020 at 07:38, Sean
Hi Sean,
Your best bet is to escalate with your RSP. There isn’t anyone at NBN direct
who will handle it specifically.
Regards
Jennifer
Sent from my iPhone
> On 3 Oct 2020, at 07:38, Sean Agius wrote:
>
>
> Hi Team,
>
> Happy Saturday (yay). Sorry for the noise but is anyone from NBN o
Hi Team,
Happy Saturday (yay). Sorry for the noise but is anyone from NBN on list or
someone who knows someone at NBN that can deal with escalations, specifically
around churning of services? I have an issue with a scheduled churn that was
supposed to be completed by 9:00pm last night and I am
Thanks for the timely transparency Russell!!
Efforts like this set a nice trajectory for the operational standards of
networks operators in Australia. Look we get it, sometimes s..t happens. Owning
it and fixing it, Speaks volumes.
Cheers,
Terry
> On 2 Oct 2020, at 6:22 pm, Russell Langton w
Hi all,
Telstra blog post on issue is now live -
http://exchange.telstra.com.au/an-update-on-our-september-30-bgp-issue/
On Thu, 1 Oct 2020, 8:32 am James Gray, wrote:
> On 30 Sep 2020, at 8:24 pm, Paul Gear wrote:
>
> > That escalated quickly... :-)
> >
> >
> https://honestnetworker.net/2020/
