Re: [AusNOG] NBN Escalations Contact

2020-10-02 Thread Jennifer Sims
Tbh eSLAs don’t let you schedule a churn. You can schedule a churn by: 1. Logging the order on the day you want it done (because it’s usually done <60min) 2. It requires a tech for churn (or: service class 32 requiring cut in for FTTc) thus schedule tech for that day. NBNCo order systems do n

Re: [AusNOG] NBN Escalations Contact

2020-10-02 Thread Brad Eckert
Hey Sean, The following may be of use to you. The TLDR is, you get what you pay for. *wink* [image: image.png] Further is provided here, https://www.nbnco.com.au/business/product-and-technical-information/enhanced-service-levels . Best of luck! Regards, Brad On Sat, 3 Oct 2020 at 07:38, Sean

Re: [AusNOG] NBN Escalations Contact

2020-10-02 Thread Jennifer Sims
Hi Sean, Your best bet is to escalate with your RSP. There isn’t anyone at NBN direct who will handle it specifically. Regards Jennifer Sent from my iPhone > On 3 Oct 2020, at 07:38, Sean Agius wrote: > >  > Hi Team, > > Happy Saturday (yay). Sorry for the noise but is anyone from NBN o

[AusNOG] NBN Escalations Contact

2020-10-02 Thread Sean Agius
Hi Team, Happy Saturday (yay). Sorry for the noise but is anyone from NBN on list or someone who knows someone at NBN that can deal with escalations, specifically around churning of services? I have an issue with a scheduled churn that was supposed to be completed by 9:00pm last night and I am