Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)

2010-04-09 Thread Otto Sanchez
Hello, Please refer to the following blog entry, http://blog.ipexpert.com/cti-phone-control-from-cupc/#more-2272 hth, On Thu, Apr 8, 2010 at 11:16 PM, vccie2010 wrote: > I am doing Lab 13A : CUPC Deskphone mode not working and CUPC shows > Connection(Limited). I have followed the steps in ver

Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)

2010-04-08 Thread Mark Holloway
Just a couple of other things to verify. Application > Deskphone Control > Settings and set the CtiGw password and enter the PUB/SUB IP addresses Application > Deskphone Control > User Assignment and Enable Deskphone Control User Management > End User and verify the expected extension shows up

Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)

2010-04-08 Thread Ashar Siddiqui
Your phone user must have CTI enabled privileges for deskphone to work. Ash> On 09/04/2010 05:43, vccie2010 wrote: I do have this "CTI Gateway under User Settings to the HQ-TCP" but still no luck :) On Thu, Apr 8, 2010 at 8:26 PM, Roger Henderson > wrote: Tr

Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)

2010-04-08 Thread vccie2010
I do have this "CTI Gateway under User Settings to the HQ-TCP" but still no luck :) On Thu, Apr 8, 2010 at 8:26 PM, Roger Henderson wrote: > Try setting the CTI Gateway under User Settings to the HQ-TCP one (I think) > on the Presence server. That's needed to get softphone mode going, so it's > w

Re: [OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)

2010-04-08 Thread Roger Henderson
Try setting the CTI Gateway under User Settings to the HQ-TCP one (I think) on the Presence server. That's needed to get softphone mode going, so it's worth a try. It's definitely not the VPN that's breaking things - I use the VPN often. On Fri, Apr 9, 2010 at 2:16 PM, vccie2010 wrote: > I am do

[OSL | CCIE_Voice] Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited)

2010-04-08 Thread vccie2010
I am doing Lab 13A : CUPC Deskphone mode not working and CUPC shows Connection(Limited). I have followed the steps in verbatim. I am labbing it on IPX remote laba nd have CUPC on my laptop. I use SW VPN. Am I missing something here or is it becoz of VPN. thanks for your help... -M __