Since many tickets have complex interdependencies, do any tracking
systems happen to integrate directly with FreeMind?
On 3/30/09, Steve Lindemann wrote:
> Dhaval Thakar wrote:
>> Hi,
>>
>> I need to implement trouble tracking system,
>> we have 250 users in one premise & 3 desktop support techn
Ray Leventhal wrote:
> Dhaval Thakar wrote:
>
>> Hi,
>>
>> I need to implement trouble tracking system,
>> we have 250 users in one premise & 3 desktop support technicians.
>>
>> I need to implement trouble ticket system, where user will enter their
>> application / other issues. Mail will be
Dhaval Thakar wrote:
>>> Hi,
>>>
>>> I need to implement trouble tracking system,
>>> we have 250 users in one premise & 3 desktop support technicians.
>>>
>>> I need to implement trouble ticket system, where user will enter their
>>> application / other issues. Mail will be sent to technician avai
On Mon, Mar 30, 2009 at 02:37:35PM -0600, Steve Lindemann wrote:
> Dhaval Thakar wrote:
> > Hi,
> >
> > I need to implement trouble tracking system,
> > we have 250 users in one premise & 3 desktop support technicians.
> >
> > I need to implement trouble ticket system, where user will enter their
Dhaval Thakar wrote:
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will be sent to technician available on
> d
Dhaval Thakar wrote:
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will be sent to technician available on
> dut
anager (e. g. for application modules like webmail, calendar
or
filemanager)
- a fast and usefull application
from Salvador,
Erick García
--- El dom, 29/3/09, Eduardo Grosclaude escribió:
> De: Eduardo Grosclaude
> Asunto: Re: [CentOS] need trouble ticket system
> Para: &
On Sun, March 29, 2009 1:52 pm, david.mackint...@xdroop.com wrote:
> On Sun, Mar 29, 2009 at 03:07:11PM +0200, Rainer Duffner wrote:
>
>> as suggest, RT is a good choice.
>> But it requires some thinking and planning in advance, and a good
>> knowledge of PERL-intrinsics on RHEL/CentOS, as it requi
On Sun, 29 Mar 2009 12:15:16 +0530, Dhaval Thakar wrote:
> Hi,
>
> I need to implement trouble tracking system, we have 250 users in one
> premise & 3 desktop support technicians.
>
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will b
Dhaval Thakar wrote:
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
I setup Flyspray once as a trouble ticket system, even though its
nominally a bug tracker, the two functions really aren't that
different. http:/
Eduardo Grosclaude wrote:
>
>>
>> I need to implement trouble tracking system,
> GLPI may be worth a look
GLPI is more of an inventory system at heart - so it might make sense if
you tie the issues to underlying devices (and you can couple it with
ocsinventory-ng if you want then inventory to b
Hi, i'm using OTRS successful
http://otrs.org/
On Sun, Mar 29, 2009 at 8:53 PM, Eduardo Grosclaude <
eduardo.groscla...@gmail.com> wrote:
> On Sun, Mar 29, 2009 at 3:45 AM, Dhaval Thakar
> wrote:
> > Hi,
> >
> > I need to implement trouble tracking system,
> GLPI may be worth a look
>
> --
> Edu
> -Original Message-
> From: centos-boun...@centos.org
> [mailto:centos-boun...@centos.org] On Behalf Of Eduardo Grosclaude
> Sent: Sunday, March 29, 2009 2:54 PM
> To: CentOS mailing list
> Subject: Re: [CentOS] need trouble ticket system
>
> On Sun, Mar 29,
On Sun, Mar 29, 2009 at 3:45 AM, Dhaval Thakar
wrote:
> Hi,
>
> I need to implement trouble tracking system,
GLPI may be worth a look
--
Eduardo Grosclaude
Universidad Nacional del Comahue
Neuquen, Argentina
___
CentOS mailing list
CentOS@centos.org
ht
On Sun, Mar 29, 2009 at 03:07:11PM +0200, Rainer Duffner wrote:
> as suggest, RT is a good choice.
> But it requires some thinking and planning in advance, and a good
> knowledge of PERL-intrinsics on RHEL/CentOS, as it requires around 200
> different PERL-module dependencies.
See also the R
On Sunday 29 March 2009 1:45:16 am Dhaval Thakar wrote:
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will be se
We have had good luck with Mantis:
http://www.mantisbt.org/
KC
On Sun, Mar 29, 2009 at 2:45 AM, Dhaval Thakar
wrote:
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
> I need to implement trouble ticket system, where us
At Sun, 29 Mar 2009 12:15:16 +0530 CentOS mailing list
wrote:
>
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
> I need to implement trouble ticket system, where user will enter their
> application / other issues. M
Darrin Khan wrote:
> [...]
> We make good use of RT by Best Practical, it services an ISP and a NOC.
>
> http://www.bestpractical.com/rt
> [...]
I'd support RT, too. I've made some experiences with Kayako and RT and
while I find Kayako far too complex (especially if you want to customize
it),
Am 29.03.2009 um 08:45 schrieb Dhaval Thakar:
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
> I need to implement trouble ticket system, where user will enter their
> application / other issues. Mail will be sent to te
Hello,
We make good use of RT by Best Practical, it services an ISP and a NOC.
http://www.bestpractical.com/rt
HTH,
Darrin
2009/3/29 Dhaval Thakar
> Hi,
>
> I need to implement trouble tracking system,
> we have 250 users in one premise & 3 desktop support technicians.
>
> I need to implement
Hi,
I need to implement trouble tracking system,
we have 250 users in one premise & 3 desktop support technicians.
I need to implement trouble ticket system, where user will enter their
application / other issues. Mail will be sent to technician available on
duty.
trouble ticket will be provided
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