RE: Need help figuring out how to bill for on-call support I provide to an ex-employer...

2009-11-22 Thread Rick Faircloth
Johnson [mailto:u...@askugg.com] Sent: Saturday, November 21, 2009 9:50 PM To: cf-talk Subject: Re: Need help figuring out how to bill for on-call support I provide to an ex-employer... Rick, that actually sounds like what I've been banging around in my head. My friend was thinking of an

Re: Need help figuring out how to bill for on-call support I provide to an ex-employer...

2009-11-21 Thread Chris Johnson
Rick, that actually sounds like what I've been banging around in my head. My friend was thinking of an "emergency on call" rate for that reason, but if it was a call saying the server was down and it involved a 10 minute call to the hosting center, I would have to break out that hourly rate int

RE: Need help figuring out how to bill for on-call support I provide to an ex-employer...

2009-11-21 Thread Rick Faircloth
rate...call me at 10pm and it's $100 per hour. Seems reasonable and fair... Thoughts? Rick -Original Message- From: Phillip Vector [mailto:vec...@mostdeadlygame.com] Sent: Saturday, November 21, 2009 12:01 PM To: cf-talk Subject: Re: Need help figuring out how to bill for on-call

Re: Need help figuring out how to bill for on-call support I provide to an ex-employer...

2009-11-21 Thread Phillip Vector
When you are on-call, are you expected to be available during the time for immediate working on the problem or are you on a "On call and will get to it ASAP" kind of thing? If the former, bill it like straight time (since effectively, you are at your computer waiting for the call to come in). If

Need help figuring out how to bill for on-call support I provide to an ex-employer...

2009-11-21 Thread Chris Johnson
In a unique situation here (well, hopefully not)... I've been helping a friend get his company automated and we've developed a damned fine management system that handles mostly everything internally. I've been working full-time for him on a very reduced salary for the past year due to being in