Hi there
I wonder if anyone may know the advantages, from a CISCO support point of
view, of CCIE accreditation ? I have heard the "only ccies" can open tac
cases. Is this true ? I open tac cases for my company often, we are a gold
partner.
Thanks in advance
Joe
Hi,
Not true, where I work nearly all of us open TAC cases and monitor them. Some are
done via the phone others via the CCO. You must however be registered on the CCO to
open up a case there. (for us anyhow)
Teunis,
Hobart, Tasmania
Australia
On Tuesday, February 06, 2001 at 10:05:14 PM,
Anyone with a contract or s/n can open a TAC case. I believe CCIE's are automatically
escalated a level should they happen to open a case. Further, Silver and Gold
partners need to have a certain percentage of their cases opened by CCIE's to
demonstrate the requisite level of internal
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