Hank Nussbacher wrote:
At 22:54 20/09/2009 -0400, Jeff Kell wrote:
Front-line TAC has gotten incomprehensibly bad. The most recent
case came back with info request (this is a direct quote):
To help isolate the issue, *please answer the following questions *
**1. When did you noticed this
On Monday 21 September 2009 12:58:05 pm Justin M. Streiner
wrote:
I've run into this in the past with different vendors,
even on occasions when the most frequently needed
information (show tech, request tech-support, etc...)
is attached to the support case before it gets assigned
to an
hi,
the webex option is worrying when you have a core failure
(and therefore network is unknown useable status)
I think a large swathe of support is going the webex route
where they get you to log in and then they poke around
your system using predetermined flow chart of things to check
(i've
There is always a Duty Manager available to escalate faults.
They are non technical but there job is get you the support
you need in critical situations. In the 10 years I have been
dealing daily with the TAC I have spoken to them may 5
times and each time they have done the business.
Regards
as an aside, the TAC engineer (Indian engineer #4) stuck with it, and has
found the bug that was causing the meltdown. Credit certainly needs to be
given for that.
On Mon, Sep 21, 2009 at 4:24 AM, Alan Buxey a.l.m.bu...@lboro.ac.uk wrote:
hi,
the webex option is worrying when you have a core
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-Original Message-
From: Steve Fischer sfischer1...@gmail.com
Date: Sun, 20 Sep 2009 17:41:08
To: cisco-nsp@puck.nether.net
Subject: [c-nsp] Cisco TAC issues - can someone from Cisco enlighten me on
this?
Last Thursday evening, at around
On Monday 21 September 2009 09:31:48 pm Steven Fischer
wrote:
as an aside, the TAC engineer (Indian engineer #4) stuck
with it, and has found the bug that was causing the
meltdown. Credit certainly needs to be given for that.
Good stuff.
Grateful if you could kindly share any technical
the specific bug that caused my issue is *CSCta02715*
Now, I find it scary that a command element related to logging could take
down an array of 6500's. Furthermore, we had been running the SXH5 code
with the logging count command element enabled on two of the four core
switches for 30 days (the
On Sun, Sep 20, 2009 at 6:33 PM, William McCall william.mcc...@gmail.comwrote:
I would advise you to make sure to fill out the eval among other
things. This is a situation where I'd put all 1's. Make sure to put in
the comments too.
I've been told the bingo scores apply only to the TAC
On Monday 21 September 2009 10:45:43 pm Steven Fischer
wrote:
the specific bug that caused my issue is *CSCta02715*
Many thanks, and best of luck moving forward.
Cheers,
Mark.
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Last Thursday evening, at around midnight, in the course of my organizations
network maintenance, we had not one but two of our core 6500 switches go
into ROMMON (after being rebooted with new code, and being operational for
approximately 45 minutes)at the same time and for no apparent reason.
I would advise you to make sure to fill out the eval among other
things. This is a situation where I'd put all 1's. Make sure to put in
the comments too.
Those evals (known as BINGOs internally) are a big deal and may help
you with getting some motion.
Of course, follow up with your AM and see
Front-line TAC has gotten incomprehensibly bad. The most recent case
came back with info request (this is a direct quote):
To help isolate the issue, *please answer the following questions *
**1. When did you noticed this issue?
2. Did you perform any IOS upgrade recently?
3. If yes, when
@puck.nether.net
Subject: [c-nsp] Cisco TAC issues - can someone from Cisco enlighten me on
this?
Last Thursday evening, at around midnight, in the course of my organizations
network maintenance, we had not one but two of our core 6500 switches go
into ROMMON (after being rebooted with new code
: Re: [c-nsp] Cisco TAC issues - can someone from Cisco enlighten me
onthis?
I have had the same problem. Basically TAC follows the sun. If you had
waited a few hours you would have had an Irish tech. It is a problem and not
just with Cisco
Richard
Sent via BlackBerry from T-Mobile
On Sun, 20 Sep 2009, Jeff Kell wrote:
Front-line TAC has gotten incomprehensibly bad. The most recent case came
back with info request (this is a direct quote):
I've run into this in the past with different vendors, even on occasions
when the most frequently needed information (show tech,
At 22:54 20/09/2009 -0400, Jeff Kell wrote:
Front-line TAC has gotten incomprehensibly bad. The most recent case
came back with info request (this is a direct quote):
To help isolate the issue, *please answer the following questions *
**1. When did you noticed this issue?
2. Did you
At 17:41 20/09/2009 -0400, Steve Fischer wrote:
I am interested in any and all feedback from the community on this. If
there is someone within Cisco (other than my salesperson, who's heard this
before from me.on more than one occasion) who I can send this to, and can
respond to it, it would
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