Re: [cisco-voip] SIP Profile to add Calling Name

You can try using this script on the CUCM. M={} function M.inbound_INVITE(msg) local from = msg:getHeader("From") local b = string.match(from, '%d+') new_from = '"' .. b .. '" ' .. from msg:modifyHeader("From", new_from) return M end You can also normalize the message on the CUBE

Re: [cisco-voip] SIP Profile to add Calling Name

Hi Sreekanth, many thanks for this I will give Mike's SIP profile ago first as I am more familiar with those and keep this as a last resort. KR, Nick On 29 November 2016 at 11:03, Sreekanth wrote: > You can try using this script on the CUCM. > > M={} > function M.inbound_INVITE(msg) > local

Re: [cisco-voip] SIP Profile to add Calling Name

Hi Mike, apologies yes this is with CUBE, that looks good I will give this a try, they are already in 15.4 so will try inbound first, many thanks for your suggestion. KR, Nick On 28 November 2016 at 23:03, Norton, Mike wrote: > Is there a CUBE? You don’t say, but I’m assuming so. I would do some

[cisco-voip] Does CCX enforce licensing?

I was curious about this, I know QM enforces licensing by not letting you toggle in users for licensing, and I know CUCM and Unity enforce licensing though PLM, but does UCCX enforce licensing? We're coming up quick on our license cap right now and I'm debating if I should be scrambling to get

Re: [cisco-voip] Does CCX enforce licensing?

Hello, UCCX enforces agent licenses by concurrently logged in agents. So, if you have ten licenses and ten agents or supervisors are logged in, the eleventh login will be rejected. Thanks, James On Tue, Nov 29, 2016 at 9:24 AM, Ben Amick wrote: > I was curious about this, I know QM enforces l

Re: [cisco-voip] Does CCX enforce licensing?

So realistically, I’m way overlicensed in my environment then? Right now we have a 1:1 relationship between agents and licenses for both QM and CCX, with agents working across 2 shifts. Is there any report I can run to see how many concurrent users I have at peak hours? Ben Amick Telecom Analys

Re: [cisco-voip] Does CCX enforce licensing?

There is a license utilization hourly report in CUIC if you are running a reasonable recent version of UCCX, which shows maximum seats used per time period. Its under the stock reports Inbound -> System On Tue, Nov 29, 2016 at 9:29 AM, Ben Amick wrote: > So realistically, I’m way overlicensed in

Re: [cisco-voip] Does CCX enforce licensing?

What about on v9 with only the core CCX and Historical Reports? We don’t have CUIC, though we’re looking to get it when we upgrade Ben Amick Telecom Analyst Phone: 216-426-3535 x1104 1457 East 40th Street | Cleveland, OH 44103 bam...@humanarc.com | www.human

Re: [cisco-voip] Does CCX enforce licensing?

If you are savvy with doing custom reports, it looks like there might be a stored procedure on UCCX 9 that you might be able to access - reference: https://supportforums.cisco.com/discussion/12309471/uccx-licenseunit-consumption Otherwise i think you would need to monitor the real time report duri

Re: [cisco-voip] Does CCX enforce licensing?

Funny enough, Agent seat licenses were not enforced by the UCCX Engine until I believe version 9 or 10. Previously, CAD itself enforced the license. If you had a custom agent desktop you were able to exceed your licenses but they fixed that when they introduced Finesse On Tue, Nov 29, 2016 at 7:45

Re: [cisco-voip] Does CCX enforce licensing?

Thanks Ed. I’m not savvy with custom reports, but the CLI command mentioned in that thread should do me an equitable amount of good, and if I get the spare time, maybe throw reporting a bone. I’d rather not put the effort in if we’ll lose that effort going to v11 later on though. Ben Amick Tele

Re: [cisco-voip] Are there any gotchas to watch out for switching to FQDN server names from IP address server names?

Would a simple reboot accomplish the same as deactivating and activating? On Mon, Nov 28, 2016 at 2:19 PM, Nick Barnett wrote: > I just thought I would share what happened with this, even though it is > super old. Changing the node names to FQDN was mostly painless. The one > thing that bit me w