Re: [cisco-voip] Touch 10 Screen Damage

TAC? From: cisco-voip On Behalf Of Matthew Collins Sent: Thursday, May 10, 2018 9:24 AM To: cisco-voip@puck.nether.net Subject: [cisco-voip] Touch 10 Screen Damage Security Notice: This is an EXTERNAL email. Please exercise caution and DO NOT open

Re: [cisco-voip] refining dial peers for Fax

14400 works nicely. Until it doesn’t. And then you use 9600. From: cisco-voip On Behalf Of Brian Meade Sent: Tuesday, May 8, 2018 2:24 PM To: Anthony Holloway Cc: Adrian Arevalo-Orozco ;

Re: [cisco-voip] Bye Bye Cisco Spark, Hello Webex Teams

People do silly things when trying to be punny. From: Anthony Holloway <avholloway+cisco-v...@gmail.com> Sent: Thursday, April 19, 2018 12:26:41 PM To: Ben Amick Cc: Ryan Huff; Matthew Loraditch; cisco-voip voyp list Subject: Re: [cisco-voip] Bye Bye Cisco

Re: [cisco-voip] Bye Bye Cisco Spark, Hello Webex Teams

.@outlook.com> Sent: Thursday, April 19, 2018 11:41:19 AM To: Ben Amick Cc: Matthew Loraditch; Lamont, Joshua; cisco-voip voyp list Subject: Re: [cisco-voip] Bye Bye Cisco Spark, Hello Webex Teams Security Notice: This is an EXTERNAL email. Please exercise caution and DO NOT open attachments or

Re: [cisco-voip] Bye Bye Cisco Spark, Hello Webex Teams

m" I just never saw the brand appeal of Spark, especially when they tried to push way too hard on the Spark branding. Yeah, the "Spark Board" sounds fancier, but "Webex Board" probably would've moved more units. From: Ryan Huff <ryanh

Re: [cisco-voip] Bye Bye Cisco Spark, Hello Webex Teams

Smells like a lawsuit from Microsoft waiting to happen. From: cisco-voip on behalf of Lamont, Joshua Sent: Wednesday, April 18, 2018 9:54:43

Re: [cisco-voip] Jabber Multiline is Here

So Adam, in your example, you would have a single machine with a shared login but multiple users using it for telephony? Ben Amick Unified Communications Analyst -Original Message- From: cisco-voip <cisco-voip-boun...@puck.nether.net> On Behalf Of Pawlowski, Adam Sent: Tuesday, A

Re: [cisco-voip] Jabber Multiline is Here

Gotcha, so the issue only exists because of partial teleworking. Outside of supervisors in my environment everyone is either 100% telework or 100% in office so it’s never been a problem for us, and everyone just uses CIPC anyways outside of a few legacy desk phone deploys. Ben Amick Unified

Re: [cisco-voip] Log Parser for RTMT

When the alert pops up, there’s a “more options” link in the popup that when clicked will give you a “Run Anyway” button. Ben Amick Unified Communications Analyst From: cisco-voip <cisco-voip-boun...@puck.nether.net> On Behalf Of Kent Roberts Sent: Monday, April 2, 2018 12:20 PM To

Re: [cisco-voip] Jabber Multiline is Here

wouldn’t? Ben Amick Unified Communications Analyst From: cisco-voip <cisco-voip-boun...@puck.nether.net> On Behalf Of Brian Meade Sent: Monday, April 2, 2018 2:05 PM To: Lelio Fulgenzi <le...@uoguelph.ca> Cc: Cisco VoIP Group <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip

Re: [cisco-voip] Jabber Multiline is Here

Great, I knew it was in the roadmap but hadn’t heard finality. I’m disappointed they didn’t make a COP file for older versions as it’d get rid of so many issues I have in my environment on 9.X but I’ll get up to 11.5 eventually Ben Amick Unified Communications Analyst From: cisco-voip <ci

Re: [cisco-voip] Automated capacity notification for CUCM/UCCX/QM?

Even then, that syslog/RTMT message only sends when it encounters overage, not in advance of, correct? Ben Amick Unified Communications Analyst From: Erick Bergquist <erick...@gmail.com> Sent: Thursday, March 29, 2018 1:02 PM To: Ben Amick <bam...@humanarc.com> Cc: cisco-voip@puc

[cisco-voip] Automated capacity notification for CUCM/UCCX/QM?

Does anyone know of any tools, either inside the cisco product or ELM, or low cost external tools, that will enable any sort of alerting for capacity management ahead of time? I know CUCM and CUC will both pop the alert at the top of the header when you exceed your licensing, and UCCX will deny

Re: [cisco-voip] Windows AXL Query Tool

Yeah it's windows smartscreen. It'll flag any app if it's not signed with a certificate. Ben Amick Unified Communications Analyst From: cisco-voip <cisco-voip-boun...@puck.nether.net> On Behalf Of Pete Brown Sent: Wednesday, March 28, 2018 12:14 PM To: Anthony Holloway <avhollowa

Re: [cisco-voip] Call Recording Options

Calabrio is a reliable solution and I haven't had any major issues with the implementation in my environment. Ben Amick Unified Communications Analyst From: cisco-voip <cisco-voip-boun...@puck.nether.net> On Behalf Of Dan Mason Sent: Friday, March 9, 2018 12:28 PM To: cisco-voip@puck.neth

Re: [cisco-voip] Time Zone Settings for Call handlers

I haven’t been asked to do anything with handlers because of our systems being nationwide, but I had the funny issue of Arizona time pop up with a recent acquisition of the company. I’ve never heard so many complaints so quickly just for the time setting on the softphone ☺ Ben Amick Unified

Re: [cisco-voip] Spark Hybrid and MWI/Voicemail

I’d say the same for the Meraki Phone as well. They’re both nice for canned solutions for small businesses without any specific needs, but as soon as you need integrations done it’s pretty much a hard stop, at least so far as I’ve noticed. Ben Amick Unified Communications Analyst From: cisco

Re: [cisco-voip] Lights for Calls in Queue CCX

Just give everyone a noise cancelling headset and make it an audible siren instead of a flasher ☺ Ben Amick Unified Communications Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Friday, February 2, 2018 10:38 AM To: Brian Meade <bm

Re: [cisco-voip] anyone try solaborate hello?

a healthcare organization and do not have a BAA with Amazon, the always listening capabilities of Alexa would put us in breach of HIPAA. Ben Amick Unified Communications Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Thursday, February 1, 2018 1:27

Re: [cisco-voip] Spectre and Meltdown remediation as relevant to Cisco systems

the work. It’s a cascading effect. Ben Amick Unified Communications Analyst From: Lelio Fulgenzi [mailto:le...@uoguelph.ca] Sent: Wednesday, January 10, 2018 11:39 AM To: Ben Amick <bam...@humanarc.com>; Ryan Ratliff (rratliff) <rratl...@cisco.com> Cc: voip puck <cisco-voip@

Re: [cisco-voip] Spectre and Meltdown remediation as relevant to Cisco systems

Correct, malicious code in the web browser would be the exploit. Ben Amick Unified Communications Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Wednesday, January 10, 2018 10:59 AM To: James Andrewartha <jandrewar...@ccgs.wa.edu.au>

Re: [cisco-voip] Spectre and Meltdown remediation as relevant to Cisco systems

, thereby allowing no customized code to ever run. Ben Amick Unified Communications Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Wednesday, January 10, 2018 10:42 AM To: Ryan Ratliff (rratliff) <rratl...@cisco.com> Cc: voip puck <c

Re: [cisco-voip] Contact Center Management Tool

a way to manage in the current scripts. I wouldn’t know how to expose that to supervisors though. Ben Amick Unified Communications Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Charles Goldsmith Sent: Thursday, December 14, 2017 11:49 AM To: Brian Meade <bm

[cisco-voip] Outage tracking

Do you guys have any good way to track provider outages? Our CenturyLink SIP circuit just got hit with what the provider describes as a “major system outage” and it’d be nice to have somewhere to get that information without waiting a half hour for the ticket update Ben Amick Telecom Support

Re: [cisco-voip] Two applications, visual and loud environments. Looking for some product ideas

I would wonder if there’s any products along this line built to work along with the Sorensen IP phones that deaf people get for VRS services Ben Amick Telecom Support Analyst On: 15 November 2017 09:41, "Lelio Fulgenzi" <le...@uoguelph

Re: [cisco-voip] jabber-config.xml not being downloaded or being ignored

Speaking of custom MSIs, I never have been able to get Orca to get that right. Anyone got a cheat sheet on that? I’ve always just messed with the install switches personally, much cleaner, especially if deploying to an image. Ben Amick Unified Communications Analyst From: bmead...@gmail.com

Re: [cisco-voip] jabber-config.xml not being downloaded or being ignored

I haven't tested it in a while and don't have the capability do on the domain I have access to, but if you reset the jabber client it might remove the exclusion provisioning, which you would need to do to switch users. As I said, don't quote me on that but it's a possibility. Ben Amick Unified

Re: [cisco-voip] jabber-config.xml not being downloaded or being ignored

messaging built into webex, but I don't know if they can neuter that without neutering the webex accounts proper. Ben Amick Unified Communications Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of ROZA, Ariel Sent: Friday, November 3, 2017 1:27 PM To: cisco-voip

Re: [cisco-voip] Adding custom entries to the Unity directory?

That’s perfect, Derek. Somehow I’ve never had to use that section before. Thanks. Ben Amick Unified Communications Analyst From: Derek Andrew [mailto:derek.and...@usask.ca] Sent: Tuesday, October 3, 2017 11:22 AM To: Ben Amick <bam...@humanarc.com> Cc: cisco-voip@puck.nether.net Subje

[cisco-voip] Adding custom entries to the Unity directory?

into the unity directory to allow this to be searched for? Ben Amick Unified Communications Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from

Re: [cisco-voip] Call length on paging ports

all of the FXO based paging systems run through a paging adapter of sorts, like a Valcom. Those typically have a setting on them that you can set max timeout as well as on-hook detection. Ben Amick Unified Communications Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net

[cisco-voip] Export All Phones errors?

piece. Does anyone else have this issue? It looks like for some reason the lack of XMP data on some lines makes it also miss the comma that's supposed to come at the end of the XML portion? Anyone else seen this issue or know how to fix it? Ben Amick Unified Communications Analyst

Re: [cisco-voip] e164 dialplan conversion

, correct? Ben Amick Unified Communications Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Bernhard Albler Sent: Thursday, September 21, 2017 10:04 AM To: Florian Kroessbacher <florian.kroessbac...@gmail.com> Cc: cisco-voip voyp list <cisco-voip@puck.n

Re: [cisco-voip] doing more with CUC notification devices?

build a tool that would query every hour or so, and if the VM Count (24h) increments at all, pull the data of the newest message(s) in that mailbox. Not a canned solution, but if you’ve got developers behind you a theoretical solution. Ben Amick Unified Communications Analyst From: cisco-voip

Re: [cisco-voip] ESXi support updated.... 6.5 for a lot of apps

I know on wiki platforms you can make an account and flag documents to "watch" which will create you a list of documents that if you check your watch list will show you any documents modified since you last visited them. As for if we can turn that into a notification, I've never t

Re: [cisco-voip] UCS-E and using both internal and external connections.

Sounds like a petition to throw at the Cisco guys in this list ☺ Ben Amick Unified Communications Analyst From: Lelio Fulgenzi [mailto:le...@uoguelph.ca] Sent: Tuesday, September 12, 2017 3:44 PM To: Ben Amick <bam...@humanarc.com>; Chris Osborne (Americas) <chris.osbo...@dimensio

Re: [cisco-voip] UCS-E and using both internal and external connections.

locations would be a shame. Ben Amick Unified Communications Analyst From: Lelio Fulgenzi [mailto:le...@uoguelph.ca] Sent: Tuesday, September 12, 2017 3:32 PM To: Ben Amick <bam...@humanarc.com>; Chris Osborne (Americas) <chris.osbo...@dimensiondata.com>; cisco-voip voyp list

Re: [cisco-voip] UCS-E and using both internal and external connections.

could run a decent size system with some to spare. Ben Amick Unified Communications Analyst From: Lelio Fulgenzi [mailto:le...@uoguelph.ca] Sent: Tuesday, September 12, 2017 1:40 PM To: Ben Amick <bam...@humanarc.com>; Chris Osborne (Americas) <chris.osbo...@dimensiondata.com>; cis

Re: [cisco-voip] UCS-E and using both internal and external connections.

That sounds quite interesting, but unless it supports our old school analog modules and T1s I think they’ll still need something on the ISR platform. Would be grand for sites running full SIP and no analog though. Ben Amick Unified Communications Analyst From: Lelio Fulgenzi [mailto:le

Re: [cisco-voip] UCS-E and using both internal and external connections.

inception, so I wouldn’t be surprised if that’s the end objective. Ben Amick Unified Communications Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Chris Osborne (Americas) Sent: Tuesday, September 12, 2017 12:51 PM To: Lelio Fulgenzi <le...@uoguelph.ca>; cisc

Re: [cisco-voip] Inactive Device Query?

it for my org unless I were to front it myself or find a considerable ROI to pull out of it. Ben Amick Unified Communications Analyst From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Tuesday, September 12, 2017 12:39 PM To: Ben Amick <bam...@humanarc.com> Cc: cisc

Re: [cisco-voip] Inactive Device Query?

So is there any solution for pre-12 instances for this scenario? Specifically, 9.X. (That said, there's some nifty features in v12, notably the message archiving enforcement that will be very helpful to my org) Ben Amick Unified Communications Analyst From: Matthew Loraditch [mailto:mloradi

[cisco-voip] Inactive Device Query?

anymore, especially with softphones. In AD I would just pull a report with powershell of users/computers not logged in for >90 days, is there any comparable option in CUCM for inactive phones that you could audit against? Like last registration date or some such? Ben Amick Unified Communicati

[cisco-voip] Voicemail history

So I was just wanting to reach out and see what everybody thinks is a reasonable unity message aging scheme? What point does it get to a point where you start having storage issues? Ben Amick Telecom Support Analyst Confidentiality Note: This message is intended for use only

Re: [cisco-voip] Automatically exporting just the DN and description fields

Those all sound like wonderfully useful scripts. Especially that second one, I have some helpdesk guys who sometimes cause more harm than good with their troubleshooting. I legitimately don't know how to deal with that Unity issue though, it's a bit agitating since I don't know of any reason

Re: [cisco-voip] Automatically exporting just the DN and Description fields

Do you have a quick reference sheet of the field names? I’d like to do something similar to this but also including the RNA timer/destination, user associations, external number mask, and the recording setting for each line. Really, I’d like to do a run against all my translations, phones, CTI

Re: [cisco-voip] Cisco IM & Presence 11 5.1 SU2 corrupt install with 2nd server

Just curious, is your first server from the BE6/7000 Preconfigures? I remember having a few major issues in the past adding servers to a cluster from one of the preconfigured templates on 10.5 and 11.0, wondering if it might be that same issue. From: cisco-voip

[cisco-voip] Moving publisher role to subscriber?

I'm having an issue with an old 9.x cluster where I have two units, one on an old MCS physical server, the other virtualized. I have issues on a monthly basis with the MCS server, where it will freeze up, stop service presence statuses, etc. Is there any way that I can fail services to have the

Re: [cisco-voip] UCCX 11.6 pre-release communication and webinar

Maybe it’s just me, and browser changes to java do make it suck more, but I’m not looking forward to the fact that we have to go back to running applications on end-user machines. Will it require admin rights to install? If so, I view this as a major negative, as our users are not allowed to

[cisco-voip] Message archiving and producing reports

So I recently set up the PostGRE message archiving database, and I can tell that it is populating data due to the increasing file size, but I'm not entirely sure of how to pull a good report. Is anyone else using the message archiving feature and can provide some tips and tricks or share

Re: [cisco-voip] CCX queue priority logic

have a feeling I’d try to redesign the script to avoid that situation in my current state. From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: Tuesday, July 25, 2017 10:40 AM To: Ben Amick <bam...@humanarc.com>; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CCX

Re: [cisco-voip] CCX queue priority logic

-v...@gmail.com] Sent: Monday, July 24, 2017 4:29 PM To: Ben Amick <bam...@humanarc.com>; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] CCX queue priority logic This is a common point of confusion. I hope to clear it up the best I can. The UCCX system does two things to connect

[cisco-voip] CCX queue priority logic

Hey guys just trying to make sure I have the logic right for some CCX grouping So lets say that we have two queues, English, and Spanish, both of which are configured for Most Skilled, each tied to a competency value of minimum 1 in their respective groups. I then have 5 agents: A - Eng (5)

Re: [cisco-voip] IM License.

If you roll them out as IM-only, they don’t consume licenses as you don’t configure CSFs. Just enable the user for presence and have them log into jabber. They will use the jabber-config of your global config, and you won’t be able to set group setups. If they need phone capabilities, then you

Re: [cisco-voip] UCCX script related questions

Yeah, I'm assuming that he might be thinking of hunt group logic and CCX as a way to add reporting into that, but the answer isn't as cut and dry Ben Amick Telecom Analyst On Jun 20, 2017, at 9:31 AM, Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>> wrote: Your requirement

Re: [cisco-voip] UCCX script related questions

Regarding the last question: If a supervisor logs into the appadmin page, they will be given a dialogue that will enable them to change skills and skill levels. As for skills vs skill based routing, etc. it's a question of how you want to engineer it. Not ready on no-answer is only good if you

Re: [cisco-voip] CDR on cucm analysis reports-Fraud Calls

Can someone call into your attendant and then dial an outside number? That’s a common cause From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Brian Meade Sent: Thursday, June 15, 2017 3:52 PM To: Nazar Shabour Cc: cisco-voip@puck.nether.net;

Re: [cisco-voip] Expert-Level Cert Renewal

I’d love if they funneled this down to Associate and Professional level. I’d rather just go to a training course instead of recertifying in some cases, such as in the past when CCNA curriculum got updated to include a ton more about IPv6, but they’d probably make you recertify instead of

Re: [cisco-voip] e911, CER, wireless and soft phones?

Doesn't CER have the ability to track by subnet? Ben Amick Telecom Analyst > On May 31, 2017, at 3:59 PM, Nick Barnett <nicksbarn...@gmail.com> wrote: > > I'm looking into options to properly track softphones with CER. Our CER is > 100% Intrado right now, but we're lookin

Re: [cisco-voip] Call Limiting

I'll let other more senior people speak more candid, but I imagine you could something aling these lines, if not exactly, with either CUCM feature access codes or with a CCX script with a tie in to your DB. And if of course, either QM or your choice of recording software Ben Amick Telecom

Re: [cisco-voip] FXO port ignore battery failure

That's interesting. All the paging systems I've hooked up in the past I've done via a paging adapter off an FXS port. Either way, looks like you'll have your solution by Monday. From: Norton, Mike [mailto:mikenor...@pwsd76.ab.ca] Sent: Friday, May 26, 2017 4:57 PM To: Ben Amick <

Re: [cisco-voip] FXO port ignore battery failure

I just want to ask why? The situation you're talking about makes me think of end stations, in which case you'd want to have an FXS port, not an FXO From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Norton, Mike Sent: Friday, May 26, 2017 2:52 PM To:

Re: [cisco-voip] BOGEN PAGING SYSTEM.

If you're talking about using a 2900 series router versus something like a VG224, its essentially the same difference as far as technicalities go. I have one in my current environment running off an FXS port on our 4431 gateway, just have it configured via SCCP on CUCM. From: cisco-voip

Re: [cisco-voip] BOGEN PAGING SYSTEM.

I’ve connected to bogens in the past by using Valcom V9970s quite a number of times. From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of dhortens1 . Sent: Tuesday, May 23, 2017 12:59 PM To: norm.nichol...@kitchener.ca Cc: Cisco VoIP Group

Re: [cisco-voip] CDR on cucm analysis reports

What error or you getting? I get an error if I go above a week or two per line in the browser usually on my CC agents because of call volume. We use the CDR billing server to export to an SFTP server and then our DBA wrote a routine to catalog all the CDR data to a SQL server that users can run

Re: [cisco-voip] Import a group of users AD

Alternatively, if you have them divided by OU, you can do it much simpler by just modifying the search base. -Original Message- From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Gary Parker Sent: Thursday, May 18, 2017 8:01 AM To: Samadi boukil

Re: [cisco-voip] Jabber Screen share over MRA

you copy-paste images from windows snipping tool into the text box in MRA? That should theoretically be the same kind of data since it’s an in-stream picture with text. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Huff Sent: Friday

[cisco-voip] UC service profile vs Jabber Config

to UCM or direct to LDAP for services? Ben Amick Telecom Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law

[cisco-voip] CCX and NTP

ng for CCX as it is it wouldn't be a problem? Ben Amick Telecom Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If

Re: [cisco-voip] License File

Can confirm, reissued my CCX license myself in 2 minutes through that page just the other day. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Brian Meade Sent: Sunday, May 07, 2017 10:04 PM To: James Buchanan <james.buchan...@gmail.com&

Re: [cisco-voip] using two 3945s for SRST during upgrades - how to create voip dial-peer statements without causing a loop?

am curious though, why do you need SRST for the upgrades? Do you not have a publisher and subscriber that you could fail between? Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Thursday, May 04, 2017 1:30 PM To: voyp list

Re: [cisco-voip] CUCM 11.5 license question

allocated separately. See below for what should show in your ELM. When I came into ownership of this domain, I actually had 75 of my CUWLs that were installed as only the CUWL Standard line, and were missing the messaging portion. [cid:image001.png@01D2C3EE.944FB490] Ben Amick Telecom Analyst

Re: [cisco-voip] Phone Replacments (was: Field Notice: ...)

So your mention of Jabber and multi-line... There may or may not be some information in the CCP regarding that. Ben Amick Telecom Analyst -Original Message- From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Pawlowski, Adam Sent: Tuesday, May 02, 2017 1:28 PM

Re: [cisco-voip] Field Notice: Cisco Unified Communications Manager Release 12.0(x) does not support some deprecated phone models - Cisco

Hey, could be worse, could be those of us stuck on v9 because of being on physical hardware! Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ryan Huff Sent: Monday, May 01, 2017 3:23 PM To: Matthew Loraditch <mloradi...@heliontechnologies.

Re: [cisco-voip] Migrating IP space

old aging MCS chassis (hopefully this is the last year I have to put up with these) Ben Amick Telecom Analyst From: Ryan Ratliff (rratliff) [mailto:rratl...@cisco.com] Sent: Monday, May 01, 2017 2:31 PM To: Ben Amick <bam...@humanarc.com> Cc: cisco-voip voyp list <cisco-voip@puck.n

Re: [cisco-voip] Migrating IP space

Our 6900s and 8831s and 7900 comfy phones were ok, but seemingly all our 7900 desk phones as well as all the CIPCs were affected Ben Amick Telecom Analyst On May 1, 2017, at 12:19 AM, Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>> wrote: Did you have trust list issues o

Re: [cisco-voip] Migrating IP space

So it seems like it wasn’t the ITL file at fault, but rather the CTL file not being updated Ben Amick Telecom Analyst From: James Buchanan [mailto:james.buchan...@gmail.com] Sent: Sunday, April 30, 2017 2:06 PM To: Ben Amick <bam...@humanarc.com> Cc: Ryan Huff <ryanh...@outlook.c

Re: [cisco-voip] Migrating IP space

V9.1.2, yeah, just IP change, along with DNS and NTP change as well because we were migrating entire IP scopes, but no hostname or cluster changes, no. Ben Amick Telecom Analyst From: Ryan Huff [mailto:ryanh...@outlook.com] Sent: Sunday, April 30, 2017 7:04 AM To: Gary Bates_Command Solutions

Re: [cisco-voip] Migrating IP space

No, TAC just told me that was the issue. All my phones were triggering trust list failed. Ben Amick Telecom Analyst -Original Message- From: Jeffrey McHugh [mailto:jmch...@fidelus.com] Sent: Sunday, April 30, 2017 7:07 AM To: Ben Amick <bam...@humanarc.com> Cc: cisc

[cisco-voip] Migrating IP space

something that needs to be turned on for so many different pieces of work. Ben Amick Telecom Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclo

Re: [cisco-voip] webex design or deployment guide?

Are you specifically referring to CWMS or Webex cloud? The latter I'd assume would be a KB page on webex support. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Wednesday, April 19, 2017 5:04 PM To: voyp list, cisco-voip

Re: [cisco-voip] Mailbox delegate backups?

will work for me for now, but you know, life goals ☺ Ben Amick Telecom Analyst From: Anthony Holloway [mailto:avholloway+cisco-v...@gmail.com] Sent: Friday, April 14, 2017 12:27 PM To: Ben Amick <bam...@humanarc.com>; cisco-voip@puck.nether.net Subject: Re: [cisco-voip] Mailbox delegate b

[cisco-voip] Mailbox delegate backups?

all our termination processes, even if unnecessary. Ben Amick Telecom Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under

Re: [cisco-voip] Question regarding Rightfax Configuration and "Transmission Error"

We’ve had to call our provider before for destinations with high failure rates, and they point the faxes out a different inter-carrier link which usually resolves the issue. I think some inter-carrier trunks just don’t play well with T38. Ben Amick Telecom Analyst From: cisco-voip

Re: [cisco-voip] Jabber 11.8

Did you mess with any of the TFTP settings regarding calendar integration? If your TFTP changed it or doesn't include it, it might not be pointing at the right program to grab their calendar. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf

Re: [cisco-voip] Fwd A Number

Even if you delete all the phones on a line, as long as the DN still exists, it will still be forwarded. Ben Amick Telecom Analyst > On Mar 22, 2017, at 11:14 AM, David Zhars <dzh...@gmail.com> wrote: > > I have a user, ext 1511. I forwarded all his calls to an outbound line

Re: [cisco-voip] Execute sql query via vmrest on CUC (or alternatative approach)?

I know we use UDD, but we just pull 7-day message count and total message size - because lets be honest, size is more important than message count. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Anthony Holloway Sent: Wednesday, March 08

[cisco-voip] CCX Generating name prompt from query?

with new users? Ben Amick Telecom Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt from disclosure under applicable law. If the reader of this message

Re: [cisco-voip] Curiosity: New IP Communicator

Oh, cool. I never saw that change announced. So they did away with licensing for MRA and CMR, so RMS licensing is essentially just for B2B video calls again? Ben Amick Telecom Analyst On Feb 28, 2017, at 2:18 PM, Brian Meade <bmead...@vt.edu<mailto:bmead...@vt.edu>> wrote: MRA is

Re: [cisco-voip] Curiosity: New IP Communicator

MRA is Mobile and Remote Access – a fancy word for a procedure that enables Jabber and other specific phones to be used remotely without a VPN by tunneling through the Expressway product, requiring separate licensing. Ben Amick Telecom Analyst From: Matthew Huff [mailto:mh...@ox.com] Sent

Re: [cisco-voip] Curiosity: New IP Communicator

I'm fairly certain both the 7800 and 8800 phones support Cisco VPN, and I think they also support expressway over MRA. Could be wrong, but I vaguely recall that. Ben Amick Telecom Analyst On Feb 28, 2017, at 1:09 PM, Matthew Huff <mh...@ox.com<mailto:mh...@ox.com>> wrote:

Re: [cisco-voip] Curiosity: New IP Communicator

of Jabber. Ben Amick Telecom Analyst From: Charles Goldsmith [mailto:wo...@justfamily.org] Sent: Tuesday, February 28, 2017 12:49 PM To: Heim, Dennis <dennis.h...@wwt.com> Cc: Ben Amick <bam...@humanarc.com>; Cisco VOIP <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip]

Re: [cisco-voip] Curiosity: New IP Communicator

I can see it maybe just because BIB for recording still isn’t supported as far as I recall. That and some organizations just don’t want to deal with the compliance issues of an IM platform. But I do agree with you on both points. Ben Amick Telecom Analyst From: bmead...@gmail.com [mailto:bmead

[cisco-voip] Curiosity: New IP Communicator

think that'd be great, and even better if they made it based on 8845 code, so it could use video as well, short of getting everyone to use jabber. Ben Amick Telecom Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed

Re: [cisco-voip] Integrating IM only between Jabber & S4B cross-organizations

organizations it would pay for itself. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Lelio Fulgenzi Sent: Friday, February 24, 2017 10:58 AM To: Brian Meade <bmead...@vt.edu>; Justin Steinberg <jsteinb...@gmail.com> Cc: Cisco

[cisco-voip] Meraki Switching and Cisco VOIP?

switching its easy due to vlan voice config, CDP, and AutoQoS policies, but how does that translate to using meraki? Ben Amick Telecom Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information

[cisco-voip] Integrating IM only between Jabber & S4B cross-organizations

S4B and Jabber between two separate organizations, especially since one is on O365? Ben Amick Telecom Analyst Confidentiality Note: This message is intended for use only by the individual or entity to which it is addressed and may contain information that is privileged, confidential, and exempt

Re: [cisco-voip] Local Number Portability / Timeframes

in question to resolve the issues, until the time of the actual port, which normally ended up being a conference call to enable us to test as the numbers ported. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Ed Leatherman Sent: Monday, February

Re: [cisco-voip] CCX 9.0.2 Cant upload scripts

One quick way would be to download and delete the old logs for every service. Other than that I’m not sure. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Dan Mason Sent: Wednesday, February 15, 2017 6:31 AM To: Nathan Reeves <nathan.a.

Re: [cisco-voip] Teleconferencing question

already have displays) unit could enable you for videoconferencing with less facility tie-in, and the higher end units also support the XLR based audioscience mics. Ben Amick Telecom Analyst From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Terry Oakley Sent: Monday

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