. can I update password
and will it have any impact on cuic?
https://community.cisco.com/t5/contact-center/how-to-get-datasource-default-information-in-uccx-11-6/td-p/3230610
Regards
Naresh Rathore
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suggestions?
Regards
Naresh Rathore
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hi
i have uccx 12 and social miner 12 setup. I configured one office 365 email for
testing purpose and test was succesful that time. test email was decomissioned
and i was given new email address. i am seeing following error when i try that
username and password. i also tried my office365 emai
hi
I currently have cucm 12.5.1.11900-146, primary cucm and im and presence is
installed in Sydney and secondary is installed in Newzealand. often i see user
disassociated with presence server and user are not able to login to jabber. i
have to to again assign all user to presence server. als
hi Charles
i think i dont have to reboot CUCM and use username:pwrecovery/password:pwreset
and just attach a iso image and select option and remove iso image once
prompted.
Regards
Naresh Rathore
From: Charles Goldsmith
Sent: Wednesday, August 26, 2020 11
hi
one of our new customer have redundant cucm, im and presence and unity. they
are still using 10.5.2.2000-1. they dont have recording of cli and security
password and want to reconfigure those. i came through following link
https://community.cisco.com/t5/collaboration-voice-and-video/cucm-pa
hi,
i have implemented social miner and using webchat. my customer have following
requirements.
1. problem statement selected during chat initiation not displayed on agent
window. is there a way for agent to see problem statement selected during chat
initiation.
2. also when agent send
hi,
currently i have uccx 12.0 installed (redundant). for uccx1, Cisco Unified CCX
Engine service is IN Service. but for UCCX2, its partial service and within
that nonVoice Subsystem is showing partial service. i restarted Cisco Unified
CCX Engine service of uccx2 but still showing partial ser
hi
we have Cisco communications manager 12.0 setup installed with UCCX12 and
Social Miner12. one of my colleague generated CSR previously and customer
signed the csr via Public CA and replied and then i took over the project.
I wasn't aware about that CSR and generated new CSR. I want to kno
hi
I tried both, via translation pattern or directly pointing a particular number
to phone but still the same result.
Regards
From: Amit Kumar
Sent: Thursday, April 30, 2020 6:41 PM
To: naresh rathore
Cc: James B ; cisco-voip@puck.nether.net
Subject: Re
hi,
i have cucm version 12.0. outgoing call is working without any issue. but
incoming call is failing. the call request is received by cucm but its
responding with 404 not found. i checked CSS and also pointed call directly to
ip phone using significant digits and incoming css but still the
hi all,
i am currently using cucm12, uccx 12 and want to know whether finesse silent
monitoring is supported when agent and supervisor are using jabber instead of
physical phone. i plan to configure silent monitoring using following post
https://community.cisco.com/t5/contact-center/cisco-fi
hi,
I have the requirement to search both users configured in AD and its working
fine. I have some local users on cucm as well, i am not able to search them, on
CUCM i have same field populated as AD user, specially mailid.
any suggestions
System version: 12.5.1.11900-146.
Jabber version: 12.
hi
i have cucm 12 and uccx 12 installed, i want to know whether its possible to
configure maximum of three concurrent chat session per agent and five
concurrent email to be handled by one agent at one point of time?
Regards
Naray
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rds
Naray
From: Charles Goldsmith
Sent: Tuesday, February 4, 2020 8:19 AM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] uccx browser response slow when redundant uccx is down
Best practices is to have an NTP of stratum 4 or lower, but I wouldn't
hi
I did fresh installation of uccx1 and 2. currently demo license is expired and
i am sorting that out but whenever i shutdown one of the uccx. the browser
response of the powered on UCCX is very very slow. UCCX version is 12. can it
be because of ntp?
admin:utils diagnose test
Log file: pl
hi all,
i am currently testing web chat in my office server but soon i have to deploy
it at customer end. i have some queries regarding design.
1. only web server (with build in uccx chat webform) needs to communicate
with social miner or the customer who is using website also should be a
hi Dave
Thanks for the reply.
4559R.rap.local is local pc hostname. i will still add local host file entry
with PC's IP Address
Regards
Naray
From: Dave Goodwin
Sent: Wednesday, January 15, 2020 3:23 PM
To: naresh rathore
Cc: cisco-voip@puck.nethe
hi
I have copied working script from on uccx to new uccx version 12. when i use
crs editor to debug. i am getting following error when script run subflow step
(for holiday).
[cid:a9a5cc7a-3946-4a3b-b67b-492c861d]
dbreplication status is following
admin:utils dbreplication runtimestate
hi
We have to migrate our Voice VMs from one host/DC to another host/DC. i think
if we clone or do vmotion, mac address gets changed and we have to apply for
license, we may face database corruption.
Is there a way which Cisco recommends to do migration, if we have to migrate
Voice VMs from
19 6:27 AM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] unityconnection db replication issue
Run “ utils diagnose test “ from the primary CLI; everything pass?
Sent from my iPhone
On Nov 25, 2019, at 20:11, naresh rathore wrote:
hi,
unityconnection version
Jinto Alakkal Kunjumon
Sent: Tuesday, November 26, 2019 6:17 AM
To: naresh rathore ; cisco-voip@puck.nether.net
Subject: Re: unityconnection db replication issue
Hi,
Can you check whether all your NTP servers are reachable and accessible. Use a
stratum 1 NTP server on your publisher and try
hi,
unityconnection version is Version 11.5.1.14900-11 . I am currently facing db
replication issue. following is the output of utils dbreplication status and
runtimestate.
admin:utils dbreplication status
connect to rapcucon01_ccm11_5_1_14900_11 failed
Enterprise Replication not active (62)
hi All,
1. last year my colleague configured SIP trunk with digit manipulation on
CUBE. now i changed CUBE config so that digit manipulation happens on CUCM
rather then CUBE. after the configuration change, when i call from cisco phone
to mobile, mobile user can hear voice but not vice ver
hi,
I contacted licensing team to get demo license for cuwl license (1250 Qty) but
she mentioned that sku is not correct. i sent her following
CUWL-11X-K9
NEW-UWL-11X-STD (QTY 1250)
is this sku not correct?
Regards
Naray
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hi
last year we have installed cucm 11.5 and integrated with uccx 11.6. company
which was hired, copied all organization user and device related information to
this cucm 11.5 (1200 users and Devices). but uccx was integrated and only one
branch users (around 150 users and devices)(For e.g bran
hi
I can see following when i check license page of uccx. which one of them is
concurrent and which one of them is named based, how to find out
Configured Licenses:
Package: Cisco Unified CCX Premium
Total IVR Port(s): 350
Cisco Unified CCX Premium Seat(s): 175
High Availability : Enabled
hi
in your setup the ip address of you lab cucm cluster was same as your office
cluster?
Regards
Naresh Rathore
From: Lelio Fulgenzi
Sent: Thursday, October 3, 2019 5:14 PM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] uccx
hi
what is the best software/device i can use to simulate ITSP and test CUBE
configuration, my purpose is to change settings on ITSP software/device and
check sip messages and make corresponding cube config changes for
troubleshooting and testing purpose
Regards
Naray
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-operations-guide-120_chapter_0101.html
Regards
Naresh Rathore
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est failed. Error Data : 3 : Request timed out
Regards
Naray
________
From: naresh rathore
Sent: Monday, September 10, 2018 5:11 AM
To: cisco-voip@puck.nether.net
Subject: CUAC advanced 12. is it possible to add speed dial to attendant
console client using BAT or any ot
hi
I will be installing CUAC 12 advanced and integrating with CUCM. Customer have
existing ARC console and have many speed dial entries. is there a way we can
bulk upload speed dial entries so each agent dont have to add speed dial
entries manually.
Regards
Naray
license mac address and show status doesnt
show license mac. Could somebody tell, what info should i give to Licensing
team to generate correct license.
Regards
Naresh Rathore
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https
hi
I have to configure Cisco Jabber for both Internal and MRA login. user
information is already imported from LDAP. this environment take care of
telephony requirement of two companies. so there are two domains (for e.g.
oneacmeone.com and twoacmetwo.com). i have following queries.
1.
Naray
From: Anthony Holloway
Sent: Tuesday, March 27, 2018 6:06 PM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Attendant Console Advanced 12.0
RE: CTI Route Point Config
When you build the DDI for the queue, in CUACA Web Admin
hi,
i have to integrate attendant console (in resilient environment) to recently
upgraded (from 9.1 to 12). i installed windows 2016, sql 2014 and CUAC
software. but when i installed software and configured it as publisher, i
couldnt browse to Webadmin page. i decided to shut this VM and conf
anyone??
From: naresh rathore
Sent: Friday, February 16, 2018 3:01 PM
To: Anthony Holloway
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] CUC voicemail certificate issue and UCCX
hi Anthony,
thanks for the reply.
1. for unity connection 01, i
hi,
I think because of this issue, when i connect Jabber within my office, show
connection status on Jabber shows voicemail as "not connected. waiting To
retry".
Regards
From: cisco-voip on behalf of naresh
rathore
Sent: Friday, February 16,
unity connection 01 and 02. In certificate
management, couldnt find any certificate which expired today.
is there any other location where we can check expired certificate? what should
be done to resolve this issue.
Regards
Naresh Rathore
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hi,
I am facing issue when i connect jabber via internet (MRA). on IPhone, I see
following error.
"Cannot connect to Unified Communications Manager server. check your network
settings"
for windows Jabber, see the attached Error.
Jabber Version 10.6.0
CUCM Version: 11.5.1.11900-26
Expre
endpoint which doesnt belong to the office
setup, do we have to define the same dns zone and search space?
From: Dana Tong
Sent: Tuesday, August 1, 2017 10:33 AM
To: naresh rathore; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Cisco Spark
FYI,
Spark Hybrid
hi,
i have to work on spark. ie register spark devices and calls between office
cucm system (with expressay) and spark and also spark users should be able to
dial using office gateway.
the very first step is to configure the cucm system to dial spark devices of
another company. ie if i rec
hi Ankur,
thanks for the link. I will go through the design guide and post questions if i
have any.
Regards
Naresh Rathore
From: Ankur Srivastava
Sent: Tuesday, July 4, 2017 1:53 PM
To: naresh rathore; cisco-voip@puck.nether.net
Subject: Re: [cisco
hi,
In my company, we use Jabber (MRA), on premise CMR and cloud based Webex.
Webex is integrated with CUCM via Expressway C and E. My company wants me to
implement Cisco spark in following phases.
1. for few jabber user, instead of Cloud webex, we use Cisco Spark and once
these users
following command is configured on the router
voice-class sip options-keepalive up-interval 5 down-interval 10 retry 2
From: Sreekanth
Sent: Tuesday, June 27, 2017 12:00 PM
To: naresh rathore
Cc: cisco-voip (cisco-voip@puck.nether.net)
Subject: Re: [cisco
hi,
it happens couple of times that i've been reported the incoming and outgoing
calls are not working. when i checked, the SIP trunk was down. when i spoke to
service provider , they always say that everything is normal from their end.
and after an hour or so the trunk usually comes back up.
is it possible to use broadcast algorithm in uccx?
From: Bill Talley
Sent: Tuesday, June 20, 2017 6:05 AM
To: naresh rathore
Cc: Ben Amick; Terry Oakley; cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] UCCX script related questions
One thing to keep in
using his credentials on appadmin page to get
rights to change skills?
From: Ben Amick
Sent: Monday, June 19, 2017 7:59 PM
To: Terry Oakley; 'naresh rathore'; cisco-voip@puck.nether.net
Subject: RE: UCCX script related questions
Regarding the last ques
hi All,
i have to configure CRS scripting on UCCX. following is the requirement.
1. broadcast ring to level 1 engineer for 60 sec, then call goes to queue
and plays the option to exit the queue and leave voicemail.
2. if exit option is not selected, it will broadcast ring level 2
en
i will check option 150 later, but cucmsub is preferred in cucm group
(devicepool)
From: bmead...@gmail.com on behalf of Brian Meade
Sent: Friday, June 16, 2017 12:19 PM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] DX80 issues
From: bmead...@gmail.com on behalf of Brian Meade
Sent: Friday, June 16, 2017 11:38 AM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] DX80 issues.
You can try restarting TFTP. Also see if you can download the .loads file with
a TFTP Client.
On Fri
hi,
I am facing two issues with DX80.
1. First, video call is not successful with DX80. when i check self view
(while not on call).there is nothing. so i think there can be issue with the
camera. video call is enabled on Device > Phone and between video and phone
device pool, the codec
hi,
I want to do configuration on CUCM. CUC, CUPS and UCCX so that these server
send logs to remote syslog server when somebody make changes to the
configuration on these servers. for that i configured following.
tools > Audio Log Configuration
Enable Audit Log
Enable Purging
Enable log
hi
The spoke site has MRGL assigned with Announciator as SW MRG (2nd priority)
while hardware MRG (1st priority). I changed the priority of SW MRG but still i
hear silence.
Regards
Naray
From: cisco-voip on behalf of naresh
rathore
Sent: Monday, May
Brian Meade
Sent: Thursday, May 4, 2017 9:05 PM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] no ringback tone for incoming calls
Is this for initial ringback or ringback while a call is being transferred
after selecting an option? CUCM uses annunciators for playing
it started working for one spoke site but other spoke sites are still not
working.
will check tomorrow.
From: cisco-voip on behalf of naresh
rathore
Sent: Thursday, May 4, 2017 6:10 AM
To: Ryan Huff
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip
stination-pattern 888..
progress_ind setup enable 3
session target ipv4:
incoming called-number .
voice-class codec 10
voice-class h323 10
dtmf-relay cisco-rtp h245-signal h245-alphanumeric
Regards
Naresh Rathore
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Upgraded the phone firmware and it started working
From: cisco-voip on behalf of naresh
rathore
Sent: Thursday, May 4, 2017 5:51 AM
To: Ryan Huff
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] can make conference call when i use IP communicator
communicator is working fine. may be i am connected to HQ via vpn and the
CUBE is also in HQ. but device pool is same as remote /spoke site.
Regards
Naresh Rathore
From: Ryan Huff
Sent: Thursday, May 4, 2017 5:14 AM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
-1S
CUCM Version: 9.1.2.11900-12
Regards
Naresh Rathore
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. its generating the
report from 1st jan 2017 5:00pm till 20 April 11:59:59. is there a way to
generate report from 5:00pm to 11:59pm each day (for past 6 months)
Regards
Naresh Rathore
From: Bill Talley
Sent: Sunday, April 30, 2017 7:57 AM
To: naresh
hi,
anyone?. is there a way to get inbound call statistics when its out of office
hours and i want to search based on trigger and queue based out of office hours
( from 6pm to 8 am next day).
Regards
Naresh Rathore
From: cisco-voip on behalf of
hi all,
i have a uccx 11.x environment. one of our user/receptionist want a report in
which she can check the number of calls hit to IVR during out of office hours
(i.e from 5:00pm to next day 8:00 am, and when no agent is logged in). Could
you guys guide me which will give me this informatio
hi
I am facing phone firmware upgrade issue. On one of the 7961G phone, the time
is not correct. In Active load (Device > Phone) i can see unknown. This phone
firmware version is Jar41sccp.8-3-0-50.sbn while other phone which is showing
correct time is jar41sccp.9-4-2ES9.sbn. when i searched
-PrimaryUserAddress
sip:
2
thumbnailPhoto
ipPhone
UDS
http:///photos/%%uid%%.jpg;
internal.local
Regards
Naresh Rathore
From: Florian Kroessbacher
Sent: Friday, April 7, 2017 6:35 PM
To: cisco-voip@puck.nether.net; naresh rathore
Subject: Re: [cisco-voip
hi All
i am currently facing two issues with Jabber.
1. jabber is used in Phone only mode on this particular computer. CUCM version
is 10.5.2. when I use jabber 11.7, i can see my mobile number under my Name but
when i install jabber 11.8.3 on my windows 7 machine, instead of number, i see
hi Ryan,
I tried all of them but still the same error. and its for all users in the
system. unity connection is integrated with LDAP
Regards
Naray
From: Ryan Huff
Sent: Thursday, March 23, 2017 3:08 PM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
: Ryan Huff
Sent: Thursday, March 23, 2017 2:30 PM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] Jabber voicemail issue only on IPhone
In the TCT device profile for the Jabber iPhone; please verify that "Digest
User" under "Protocol Specific Information
hi All,
when i login jabber from my desktop/laptop, i can access voicemail without any
issue. but if i login via IPhone the voicemail service keep reconnecting and
gives the following error.
"cannot connect to voicemail server. check your network settings. Reconnect"
I face this issue wh
ce at dialpeer level.
Regards
Naresh
From: Ryan Huff
Sent: Friday, September 30, 2016 6:01 PM
To: naresh rathore; cisco voip
Subject: Re: one way voice issue
One-way audio is almost always, always; one side of a call leg's media stream
being blocked
hi,
Setup: there are two sites (HQ and spoke). Each site have their own internet
and connected to each other via ipsec vpn. CUCM and CUC is at HQ site. this is
centralized deployment. the internet gateway at HQ site is also acting as a
CUBE and there is sip trunk up and running between CUBE a
.
Regards
Naresh
From: Ankur Srivastava
Sent: Sunday, September 25, 2016 11:50 AM
To: naresh rathore
Cc: cisco-voip@puck.nether.net
Subject: Re: [cisco-voip] windows server 2008/2012 as CA for Expressway C and
Expressway E
Hi Naresh,
You can use any CA as
hi,
i want to confirm for Expressway C and E (8.7 or 8.8) can we use Microsoft as
CA or Third party public CA is a must?
Regards
Naresh
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