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-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff
(Lists)
Sent: Saturday, July 10, 2004 4:01 PM
To: [EMAIL PROTECTED]
Subject: RE: [Declude.JunkMail] New Multiple Threat Lookup Database test
for Declude JunkMail
I'm
As a long-time Declude Junkmail/Virus user I feel the need to chime in:
FIRST -- many thanks to the list folks for explaining this new thing. Thankfully, I
read the list for a few days and decided to not install this beast at all rather than
being yet another guina pig.
SECOND -- I too am
Folks,
The one thing about Declude is that the documentation has always been minimal (I'm
trying to be polite here and not use any expletives)
Instead of a new pretty facade for Declude (new website) and this new questionable
feature rollout, how about getting the owners to hire some really
SECOND -- I too am very disappointed by this whole scenario. The biggest
attaction to Declude has been the transparency of the product and it's
support.
An official slogan for Declude might have been of the tech, for the tech,
by the tech. It's the only product that was 100% on the same
As John pointed out, we are essentially testing the waters here. It's a
chance for the new owners and myself to see how they operate. Remember,
they haven't been in the anti-spam/anti-virus business as long as I
have. They are not (yet) experts in this industry. They are going to
make
But there is one thing missing in this whole issue that I have been waiting
to see if it would come about, but has not. Therefore, I am going to state
the fact. Yes, this is a good way for them to get their feet wet and all
that. But...
I have not seen any post by Barry or any others of the new
I'm going to be letting Barry know about what is going on with this
thread. He doesn't monitor this list, but does get a copy of every single
support request that comes in, which in my opinion is more important at
this stage.
But isn't this list considered the first line of support?
But isn't this list considered the first line of support?
This list often discusses very technical issues, pushing Declude to its
limits, feature requests, etc. Those are important issues for management
to be aware of, but for them to get up to speed, monitoring the day-to-day
support
letting Barry know about what is going on with this thread. He doesn't
monitor this list
Wow - I kind of knew this all along, but still Wow!.
For a company of your size, management having the finger on the pulse of
their customer base is one of the foremost priorities. The fact that they
BTW, who does the live support? (Please do not tell me outsourced.)
It is not outsourced. :) It's the same people who respond to the support
questions, which normally are David and myself.
As if you do not have enough work to do...
BTW, it is now 8:30 PM there. Time for your regular
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