,
~Patrick
mailto:pchild...@hgbd.com
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Wednesday, June 03, 2009 12:14 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Darin,
I
: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Serge
Sent: Wednesday, June 03, 2009 7:55 PM
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Hello David,
1- What will happen to those who have a perpetual licence but no SA on
2010
, 2009 9:13 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
How much are we willing to pay?
It doesn't matter if it costs $5 or $5000 if the product doesn't work.
Especially when you, the developer, doesn't notice the problem for a month
Comments are in-line.
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Thursday, June 04, 2009 10:03 AM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sorry no marketing department
Sent: Thursday, June 04, 2009 12:50 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Comments are in-line.
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
Sent: Thursday, June 04, 2009 10
] On Behalf Of Patrick
Childers
Sent: Thursday, June 04, 2009 12:50 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Comments are in-line.
_
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of David
Barker
@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th
year?font-face {
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Hi,
Dave - so now that we have a working Declude Virus again, what can be done
to prevent this from recurring.
a) Apparently Declude Virus has no error tracking in place at all -
otherwise it would have REPORTED to us (or your own Declude to your own mail
server) that the AVG API was
: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Importance: High
Sensitivity: Personal
Hi,
Dave - so now that we have a working Declude Virus again, what can be done
to prevent this from recurring.
a) Apparently Declude Virus has no error tracking in place at all -
otherwise
inoperable for 13% of th year?
Importance: High
Sensitivity: Personal
Hi,
Dave - so now that we have a working Declude Virus again, what can be done
to prevent this from recurring.
a) Apparently Declude Virus has no error tracking in place at all -
otherwise it would have REPORTED
to be constructive.
Darin.
- Original Message -
From: David Barker
To: declude.virus@declude.com
Sent: Wednesday, June 03, 2009 11:07 AM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Andy,
a. Declude Virus does not have a built in system to report this error
[mailto:supp...@declude.com] On Behalf Of Darin
Cox
Sent: 03 June 2009 17:50
To: declude.virus@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Wow, what a way to respond to a long-time, loyal paying customer! Instead
of apologizing for the serious problem
@declude.com
Subject: Re: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Wow, what a way to respond to a long-time, loyal paying customer! Instead
of apologizing for the serious problem and relaying what steps are being
taken to avoid it happening again (a simple reminder in the calendar
:08 AM
To: declude.virus@declude.com
Subject: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Importance: High
Sensitivity: Personal
Hi,
Dave - so now that we have a working Declude Virus again, what can be done
to prevent this from recurring.
a) Apparently Declude
Darin Cox said:
that the AVG API was no longer performing scans?
David Barker said:
Declude Virus does not have a built in system to report this error as with
this specific example.
Is this true? Has my Declude virus scanner been inoperable?
My Declude logs look OK, but I guess that's
Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 12:12 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Hi,
Oh, now you really got me going.
Declude Virus does not have a built in system to report this error
03, 2009 12:14 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Darin,
I accept your constructive criticism. With regard to the situation;
1. We recognize that this was a serious failure
2. The issue was highlighted
, June 03, 2009 12:25 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Darin Cox said:
that the AVG API was no longer performing scans?
David Barker said:
Declude Virus does not have a built in system to report
..? Suggestions ?
David
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 12:42 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Let's turn this around:
however
.
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Michael
Cummins
Sent: Wednesday, June 03, 2009 12:25 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Darin Cox said:
that the AVG API
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Hi,
Oh, now you really got me going.
Declude Virus does not have a built in system to report this error as with
this specific example
The problem is not the hard-coded expiration itself. Clearly
Virus inoperable for 13% of th year?
Sensitivity: Personal
Breathing and counting to 10 . ;)
Whoever wrote this API implementation simply was too lazy to properly
handle and report on the condition that absolutely was going to occur with
100% certainty on 4/10. That's a programming 101
options ..? Suggestions ?
David
From: supp...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 12:42 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Let's turn this around
...@declude.com [mailto:supp...@declude.com] On Behalf Of Andy
Schmidt
Sent: Wednesday, June 03, 2009 1:12 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
I think taking a software company to task on their lack of control DOES
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Sensitivity: Personal
Here is the full breakdown.
The Good ol' Days
EVA - Service Agreement $195.00
JunkMail - Service Agreement
: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Here is the full breakdown.
The Good ol' Days
EVA - Service Agreement $195.00
JunkMail - Service Agreement $195.00
.
(Maybe it is time?)
David
From: supp...@declude.com
[mailto:supp...@declude.com] On Behalf Of Gufler Markus | Limitis
Sent: Wednesday, June 03, 2009 3:26 PM
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th
year?
Sensitivity: Personal
To: declude.virus@declude.com
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
David -
At times like this its OK to sigh these emails: David your pinata Barker
:)
-Nick
_
From: David Barker dbar...@declude.com
Sent: Wednesday, June 03, 2009 4:14 PM
Again to combat this we just need additional developer/s so that we
can dedicate one to maintenance and the other/s to innovation.
So you have a single developer who is working full-time on the
product, and the maintenance of the product takes an entire
person-day? Like on
-
From: David Barker
To: declude.virus@declude.com
Sent: Wednesday, June 03, 2009 3:07 PM
Subject: RE: [Declude.Virus] Declude Virus inoperable for 13% of th year?
Andy,
a. Declude Virus does not have a built in system to report this error
as with this specific example
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