Re: [dev] lock ticket via generic interface

2012-12-02 Thread Michiel Beijen
You should also be able to use LockID '2'; I always prefer to use the named values because it is more explicit. It makes you to not have to check 'what was LockID 2 again' if you revisit the code after a while. -- Mike mysql> select id, name from ticket_lock_type order by 1; ++--+ | i

Re: [dev] Info in Dashboard

2012-12-02 Thread Alexander Halle
Juan Manuel Clavero Almirón wrote: I remember a package called something like "My Tickets" that added a dashboard module with exactly that, your tickets... but seems opar.perl-services.de is down, so I can't search it now... maybe if you try later... OPAR is back online, there was a short outag

Re: [dev] lock ticket via generic interface

2012-12-02 Thread Flavio Mattos
Hi Michiel! Thanks.. but actually I am using LockID! thanks again! On Sun, Dec 2, 2012 at 12:35 PM, Michiel Beijen wrote: > Hi Flavio: > > You should use the TicketUpdate operation; the structure looks a bit like > this: > > user > pass > 20121130123456 > > lock > > > Michiel Beijen > Sen

Re: [dev] lock ticket via generic interface

2012-12-02 Thread Michiel Beijen
Hi Flavio: You should use the TicketUpdate operation; the structure looks a bit like this: user pass 20121130123456 lock Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com It's raining ...