Not sure if the OP called the US support number. I am from HK and
bought a wonky unit from a local shop. I called the support and they
quickly identified this as DOA and asked me to exchange it. I told
them this could be problematic given the Hong Kong store service
attitude as box pushers
rbz5416;555900 Wrote:
Surprise, surprise - not only is there still no reply from the trials
e-mail but 48 hours on, the support ticket is also being ignored.
Check your email spam folder.
I presume you purchased this from Logitech directly? If purchased from
a retailer return it to them.
If
toby10;556023 Wrote:
Check your email spam folder.Done that checked the ticket online - nothing.
toby10;556023 Wrote:
I presume you purchased this from Logitech directly?Yes.
toby10;556023 Wrote:
If still not getting satisfaction call your credit card company and
dispute the charge.It
rbz5416;556026 Wrote:
Amusingly, they wanted to know why I wanted to return it. I explained
that the main reason for buying it was for local USB playback without
SBS that this was flawed. I was advised that the Touch will not work
without SBS...
Sheesh, it sounds like Logitech has a real
I have never heard Logitech offer a so called 30 day trial period.
Also, the Touch can be used with mysqueezebox.com that is without the
sbs. It works great.
--
Ikabob
Ikabob's Profile:
peterw;556029 Wrote:
Good luck with your return.[image:
http://forums.slimdevices.com/images/icons/icon14.gif]
I'm sure I'll get there in the end, it's just all so unnecessarily
difficult time comsuming.
--
rbz5416
Ikabob;556030 Wrote:
I have never heard Logitech offer a so called 30 day trial
period.http://www.logitech.com/en-gb/349/6766?WT.ac=psE|6767
--
rbz5416
rbz5416's Profile:
Ikabob;556030 Wrote:
I have never heard Logitech offer a so called 30 day trial period.
Also, the Touch can be used with mysqueezebox.com that is without the
sbs. It works great.
Yeah, they have always had a 30 day return policy like most mfr's and
merchants.
The OP wants to play his local
Oh...ok...sorry. I just never had heard the warranty called a 30 day
trial period...I know it is though. Also, does the USB have to have
SBS (what about built-in tiny sbs?) ...didn't know that. Thanks.
--
Ikabob
Ikabob's
Ikabob;556046 Wrote:
Oh...ok...sorry. I just never had heard the warranty called a 30 day
trial period...I know it is though.Warranty ISN'T called a 30 day trial
period.
Warranty is called warranty the trial is called Buy it. Try it. -
exactly as in the link I posted in response to your
You are right. My mistake!
--
Ikabob
Ikabob's Profile: http://forums.slimdevices.com/member.php?userid=32088
View this thread: http://forums.slimdevices.com/showthread.php?t=79742
rbz5416;556026 Wrote:
Amusingly, they wanted to know why I wanted to return it. I explained
that the main reason for buying it was for local USB playback without
SBS that this was flawed. I was advised that the Touch will not work
without SBS...
well, technically that is true: but 'SBS'
Surprise, surprise - not only is there still no reply from the trials
e-mail but 48 hours on, the support ticket is also being ignored.
--
rbz5416
rbz5416's Profile: http://forums.slimdevices.com/member.php?userid=12089
Likewise. I've got an SB3, SBR, SBC, Radio, and Boom -- all work
flawlessly. I've been very satisfied with the response I've gotten when I
needed help with various issues!
On Thu, Jun 17, 2010 at 7:38 PM, 86atc250r
86atc250r.4cq88n1276821...@no-mx.forums.slimdevices.com wrote:
I think
The 7.5.1 version just came out within the last day or two. Just
wondering if you've tried it before you send it back?
--
eganders
eganders's Profile: http://forums.slimdevices.com/member.php?userid=25846
View this
I tried 7.5.1-30844 beta last week.
I've checked the change log for the released version there's no
mention of any updates to the flaky USB playback.
I was going to buy a Transporter but I'm so thoroughly sick of
Logitech's attitude towards Squeeze products their consumers that I
now won't
Actually , not to be contrary to your remarks, I have only had very good
relations with customer service for Logitech. I,also, have always had no
problems with ANY Logitech Squeezebox players. I am very thankful for
all the entertainment that the Squeezes have brought into our home.
It is
I think there are many many with similar opinions (the silent majority).
Count me with you. I have 7 squeezeboxen at my house of various
flavors they all work most excellently, I rarely ever have any issues
with them at all when I do it almost always can be traced down to
something on my
Having given up trying to get the Touch to perform as it should, I
notified Logitech that I would like to return it under their 30 day
trial. This request (to logitechbuy...@techprotect.de) has been ignored
as have subsequent e-mails. Anyone have any alternate contacts?
As a warning, you may
Logitech Squeezebox Customer Support's number is 877-887-8889. From the
email address you listed, it appears you're in Germany. Not sure what
their number is but MAYBE the US Customer Support could steer you in
the right direction. Good luck.
Kevin T
--
kgturner
Thanks.
I'm in the UK but the German e-mail address is where the registration
for the trial goes. I've fired off a support ticket but just wondered
if anyone had successfully returned a trial product from the UK.
--
rbz5416
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