Re: [EVDL] Emotorworks (Juicebox) lack of customer support

2015-10-18 Thread Tom Jones via EV
I received my Juicebox about eighteen months ago. Mine has the case that looks like a very big battery. I did make some small hardware and firmware changes but only because that's what I like to do. And Valery Miftakhov was very responsive and helpful when I had questions. In fact, I use

Re: [EVDL] Emotorworks (Juicebox) lack of customer support

2015-10-17 Thread Chris Tromley via EV
On Thu, Oct 15, 2015 at 4:06 PM, Ken Olum via EV wrote: > At the end of June I bought the JuiceBox 40 Pro EVSE from Emotorwerks. > I paid $600, and I think that's enough that I'm entitled to a little > customer support. But I've 4 sent requests to their support address and >

Re: [EVDL] Emotorworks (Juicebox) lack of customer support

2015-10-16 Thread Cruisin via EV
Drive down to their address and you will understand why there is no support, RED FLAG. -- View this message in context: http://electric-vehicle-discussion-list.413529.n4.nabble.com/Emotorworks-Juicebox-lack-of-customer-support-tp4678097p4678131.html Sent from the Electric Vehicle Discussion List

Re: [EVDL] Emotorworks (Juicebox) lack of customer support

2015-10-16 Thread Ken Olum via EV
Date: Fri, 16 Oct 2015 08:38:03 -0400 From: EVDL Administrator via EV Given that, my questions would be: 1. Why does it need to talk to their servers at all? I don't know why they did it this way. I would be much happier if I could communicate directly with

Re: [EVDL] Emotorworks (Juicebox) lack of customer support

2015-10-16 Thread Cor van de Water via EV
of any part of this message is prohibited. -Original Message- From: EV [mailto:ev-boun...@lists.evdl.org] On Behalf Of Cruisin via EV Sent: Friday, October 16, 2015 2:02 PM To: ev@lists.evdl.org Subject: Re: [EVDL] Emotorworks (Juicebox) lack of customer support Drive down

Re: [EVDL] Emotorworks (Juicebox) lack of customer support

2015-10-16 Thread Chris Tromley via EV
Thanks for this. I was getting ready to pull the trigger on a juicebox myself. As a perpetual electrical noob I can't afford an EVSE at an attractive price that has no support. Chris On Thu, Oct 15, 2015 at 4:06 PM, Ken Olum via EV wrote: > At the end of June I bought the

Re: [EVDL] Emotorworks (Juicebox) lack of customer support

2015-10-16 Thread Willie2 via EV
On 10/15/2015 03:06 PM, Ken Olum via EV wrote: Before sending this message, I complained to them about the fact that I wasn't getting any support, and that complaint also went unanswered. I now have four JuiceBoxes, two under the KickStarter project, as well as a 10kw charger. I've had some

Re: [EVDL] Emotorworks (Juicebox) lack of customer support

2015-10-16 Thread EVDL Administrator via EV
On 15 Oct 2015 at 16:06, Ken Olum via EV wrote: > main question ... is "How does the unit manage the charging current > limit in cases where the connection to Emotorwerks's servers is not > completely reliable?" >From their webpage, this appears to be a home EVSE. So it's not a matter of

[EVDL] Emotorworks (Juicebox) lack of customer support

2015-10-15 Thread Ken Olum via EV
At the end of June I bought the JuiceBox 40 Pro EVSE from Emotorwerks. I paid $600, and I think that's enough that I'm entitled to a little customer support. But I've 4 sent requests to their support address and never received a satisfactory answer. In some cases I got a reply, but the reply was