I received my Juicebox about eighteen months ago. Mine has the case that
looks like a very big battery. I did make some small hardware and
firmware changes but only because that's what I like to do. And Valery
Miftakhov was very responsive and helpful when I had questions. In fact,
I use
On Thu, Oct 15, 2015 at 4:06 PM, Ken Olum via EV wrote:
> At the end of June I bought the JuiceBox 40 Pro EVSE from Emotorwerks.
> I paid $600, and I think that's enough that I'm entitled to a little
> customer support. But I've 4 sent requests to their support address and
>
Drive down to their address and you will understand why there is no support,
RED FLAG.
--
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Sent from the Electric Vehicle Discussion List
Date: Fri, 16 Oct 2015 08:38:03 -0400
From: EVDL Administrator via EV
Given that, my questions would be:
1. Why does it need to talk to their servers at all?
I don't know why they did it this way. I would be much happier if I could
communicate directly with
of any part of this message is
prohibited.
-Original Message-
From: EV [mailto:ev-boun...@lists.evdl.org] On Behalf Of Cruisin via EV
Sent: Friday, October 16, 2015 2:02 PM
To: ev@lists.evdl.org
Subject: Re: [EVDL] Emotorworks (Juicebox) lack of customer support
Drive down
Thanks for this. I was getting ready to pull the trigger on a juicebox
myself. As a perpetual electrical noob I can't afford an EVSE at an
attractive price that has no support.
Chris
On Thu, Oct 15, 2015 at 4:06 PM, Ken Olum via EV wrote:
> At the end of June I bought the
On 10/15/2015 03:06 PM, Ken Olum via EV wrote:
Before sending this message, I complained to them about the fact that I
wasn't getting any support, and that complaint also went unanswered.
I now have four JuiceBoxes, two under the KickStarter project, as well
as a 10kw charger. I've had some
On 15 Oct 2015 at 16:06, Ken Olum via EV wrote:
> main question ... is "How does the unit manage the charging current
> limit in cases where the connection to Emotorwerks's servers is not
> completely reliable?"
>From their webpage, this appears to be a home EVSE. So it's not a matter of
At the end of June I bought the JuiceBox 40 Pro EVSE from Emotorwerks.
I paid $600, and I think that's enough that I'm entitled to a little
customer support. But I've 4 sent requests to their support address and
never received a satisfactory answer. In some cases I got a reply, but
the reply was